Community

My email has changed and Account cancellation

Hello. My account# 1000000xxxx.  I am currently locked out of my account. Also the  email to my account has changed. The current email on file is xxxxxx@shaw.caThis email has been terminated My new email is xxxxxxxxxxx@gmail.com I also want to close ...

Update credit card expiry. Locked out of account

Hi,  my credit card expiry needs to be updated but I'm locked out of my account.  How do I update the expiry?  

Change of monthly plan

my usage plan used to be 40$ plus 4.5 gb of data every month. Last month in may I changed it to 50$ Plus 10gb of data a month. My monthly payment was today and still I haven’t seen any changes or not know.

How to change payment option

I have been locked out of my account for months...now my auto payment has stopped

I have been locked out of my account  for months and now my auto pay has stopped. 

Can't get the internet to go on. It always says, "no internet connection".

When I am downtown or in my car, I can not access the internet, yet, I have lots of data (4 g) left in my account. What can I do?

Will my Canada phone number work while I am in Argentina

Is there a plan I can switch to so that when people call my canada phone, I can answer or have it forwarded to a local phone number? Thank you

Data over without being used

My data was renewed yesterday and, in ours, before  it even started working, withought me using it, I got a message saying I used 75%. Last month it was completely over before I even could use it. Who can I contact to fix this?

Porting my number from Bell Mobility to Public Mobile

Hi, I have just contact Bell Mobility Agents and They told me to contact Public Mobile to port my number. 

India and Pakistan add for for 750 minutes

Can i use this add on to make call from India to Canada?  What add on can i purchase to use data in India?

Trouble signing in need add on

Data is not working

Why isn’t my data working? I haven’t maxed it out…

Ordered a SIM card but can't track package

Hi all, I am currently trying to obtain a SIM card from public mobile and they sent an email about the order being shipped by Canada Post. However, when I click on the associated link, it says the tracking number is not applicable. I was wondering if...

bill of monthly payment

I want an invoice or receipt / bill of my monthly prepaid to submit to my company

Cannot change my number

I recently switched from Virgin to Public Mobile and wanted to port my number but the porting did not work. Public mobile sent me a message confirming that the porting was not successful and assigned me a temporary number and privided instructions (u...

Missing the Auto Pay rewards

Hi there,From the time my plan with public mobile was active, I registered for autopay. Although you receive my bill amount directly from my bank account, you do not reduce $2 as my reward. I hope you solve this problem sooner and returned my rewards...

my cell phone transfer from Rogers to Public mobile, but the cell phone still not working

My cell phone transfer from Rogers to Public mobile on June 02, but until today June 09, my cell phone still not working. Any help for this issue?Actually on June 02, Rogers already stop my cell phone service.

**Data Related***

Hello,Please note that I recently reached my data limit (2 GB), so I was stopped from using anymore automatically.My new billing cycle has already started, but my data is not working. Please advise on how to get it to work again. Thanks!

can get public mobile data on my iphone 11 pro

tried everything but a total reset,  don't want to lose all my pics on phone

Change email

How do I change email on my account if I can't sign in my email and didn't have a community account. I've opened a new account with new pw and account with old email but its asking for verification code. Im trying to transfer sim cards cause I lost m...