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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! why do I have no data on my new phone?

I just got a new phone.I installed PM SIM , why do I have no data on my new phone? I am on $15 plan.with 250 M data/ month.HOW TO set it up ?

Resolved! Change phone plan immediately

I am currently on the $50 a month public mobile plan and I would like to change to the $70 a month public mobile plan starting now can I just pay the difference

No data on iPhone 7

I've tried resetting the network and rebooting several times, with the APN at sp.mb.com and isp.mb.com both. The iOS is 15.4.1. So I also tried downloading a profile from the .nz website however there is no option to install it on the iphone. What sh...

can't connect to the network

Help!

What measures are in place to prevent Public mobile from being hacked?

With another large attack on T-Mobile in which access was gained to multiple resources and 30k source codes for T-Mobile application were downloaded. What assurance do Public mobile costumers have that this will not happen to our beloved mobile provi...

Resolved! can't receive calls or massages

I changed my number over to Public Mobile. I can call out but can't receive calls or massages. I didn't receive authorizing text from previous provider. What can I do?

Resolved! Emergency Alerts on iPhone XR

A test of the Emergency Alert system just happened in BC and my daughter got the alert, but I did not. Here is what I have tried: I went to Settings > Notifications > scroll to the bottom, and there is literally nothing there for government alerts.I ...

Resolved! Not able to receive International text messages

My $25 plan says it includes receiving international text messages from overseas while I am in Canada. I am not able to receive any overseas text messages. Does anyone know how to make it work? Thanks!

Resolved! How to remove voicemail service?

Hi,I don't need a voicemail service. I have tired to contact Public Mobile's customer service to remove voicemail from my call. I just switched to Public Mobile. The previous service provider, I called the customer service to remove the voicemail. Pl...

Resolved! Texts only arrive with wifi

Unable to receive texts away from a wifi connection. Have minimal plan which I thought includes "unlimited" texts. Can anyone suggest why texts are not appearing 'in the field' and only appear when arriving home and connecting to wifi?Thanks

Resolved! I have forgotten the login password.

It's been so long since I joined public mobile that I have forgotten my password. I need to get into my account to switch my credit card as my previous one has been switched from Capital 1 (Costco) to CIBC and may soon not work. Please help me reset ...

activation issue

Hi there! i can't activate a sim card for my son,code 837 always come on final page

Resolved! My Number

406xxxxxxx as requested

UPDATE. Possible merging between Public and Koodo Prepaid?

Link:https://mobilesyrup.com/2022/05/04/public-mobile-100-ercent-online-only/The wording is confusing but some are speculating a possible merging of the 2 brands?Update: a small excerpt from the article suggests this:"Additionally, as of May 3rd, Koo...

Resolved! Change account e-mail

When I signed up for PM I used an email address provided by my ISP. I have since then switched ISPs and no longer have access to that email. There does not appear to be a way to change my email address in my account. Looking for some help. I creat...

Significant Data Discrepancy

I updated my plan yesterday afternoon from a 250mb plan to a 5gb data plan. I received a text this morning claiming that I had used 75% of my data, but I don’t see how that is possible. One section of my profile claims I used 4333mb of data, but if I...

Excessively Late Authentication Text Messages

Public Mobile Service Agent:While banking on-line yesterday and requesting identity authentication text messages be sent to me from each of two separate financial institutions, the messages failed to be received on my cell phone, so I asked that each...

Resolved! Double payment

Last night I topped up my account and I am not sure why but I managed to top up 125 dollars rather than the 50 dollars plus tax as advised. I bought 1 GB of data for 15 dollars leaving 110:dollars. Can you please refund this amount to my debit card...

Resolved! Curly75 got two Friends Registered to Public Mobile

Hi. CS _Agent I convinced D M & F M from Belleville Ontario about each one signing up with Public Mobile & how great Public Mobile was with me & B & they both signed up. D Cell # xxxxxxxx & F Cell # xxxxxxx they went to Quinte Cell Phone & Tablet at,...

data???

May 4/22 - I rec'd 611 warning about my data last week shortly after I signed up for internet on my phone for $35.00. The internet was used, but not for long. We don't live on it. On this site it says my plan is: "$35 for unlimited Canada-wide minut...

Resolved! Call control

Before I switched for Telus Mobility I had a feature called Call ControlI would like this reinstalled. It came with no charge.

Why does Public Mobile suck so badly?

I don't have access to my email account to find out my account number so I can login, and or make online payments. Also need my account number to cancel my service and go to a different provider who services my area

My account expired

I have a new sim but am now struggling to reactivate

Le rabais de 2$

Plan Expired-funds available

My account is saying that my Plan is Expired. There are sufficient funds available. I'm on autopay. I've tried making a payment. My account says that balance is $0. I'm out of things to try.

Resolved! Viewing sms content online

Resolved! Charged double

There was an issue with autopay coming out the last two months (on your end as there is available funds in account). I needed to manually pay to reactivate my phone. Then however I was charged again the next day (April 2) for the cost of my plan via ...

Topup

I had bought a public mobile top up for my phone.I usually buy a presidents choice top up. But at the store where I bought gave me a public mobile top up and they will not refund me?

Resolved! When can I get my credit back?

I registered with my friend's referral code but didn't get credit back, but my friend received a $10 reward immediately. Should I need to submit a ticket to talk to Simon? I'm a freshman here and don't know the link. Also, I set up the autopay but i...

Resolved! Does PM work with an Overseas eSIM??

Going to South Africa for 2 months and want to try using an eSIM so I still receive text messages from my PM Canada number. Will PM work overseas with eSIM? Will it work in USA with eSIM?? thanks so much

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