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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Manage my accounts

Hi, I have 3 numbers under my name for a long time and I've never login, I'm not sure if I've registered for my all 3 phone numbers before. Now, I need to change my plan but I can't login. I want to know is that possible to have one email account r...

Resolved! How long does it take to restore my service after payment and reactivation?

Like many others, my auto pay for this month failed, and my service was suspended - with no warning I might add. I received the text about autopay, and failure / account suspension today with no advance notice of disconnection. I've logged into my ac...

Account Status: Plan Expired

Resolved! Account Status: Plan Expired

I needed to call a business on 5th April. When I tried to call I got a voice message that said I had no PIN and no active account.At home on my PC I logged on to 'My Account'.Found the following :- Account Status: Plan ExpiredYour plan expired on Apr...

Somebody spoofed my number

Resolved! Somebody spoofed my number

I just received a call from somebody who received a call from my number. They said it is a call from duct cleaning.

Self serv account

I have tried several times from 2 different devices to log into my account and my wife's account to check balance so doesn't go inactive. Every time I try to log onto my account webpage will not load. I can't log into my account or my wife's account....

Resolved! device compatability to network

new mbr and my phone is not listed on the compatability list... is the Samsung A70 good with this network?

Resolved! US Roaming add on

I have a $20 talk/text/data bundle add on and was trying to add it for another 10 days and it isn't there anymore. Did the add on's change?

Plan not auto renewed and unable to log into account to update

I have texts telling me my plan was unable to be auto renewed with the Auto pay, which I see was an issue for a number of accounts. Now when I try to log into my account, all I get is a blank screen. Not even an option to actually input my log in i...

My Account is a blank page

Hey, just trying to login to my account today, and I see that the My Account link leads to a blank page using Chrome, Firefox, another computer and my phone.Is anybody else encountering this issue?

Resolved! I have a question about a confusing message i received about payments. what do i do next

UPDATE: Can someone give me a reason for optimism

Back in mid-January, I joined Public Mobile after many years as a PC Mobile customer. It wasn't the smoothest transition and at the time, a bit despondent, I posted a message with the headline "Can someone give me a reason for optimism?"Many communit...

Account login

Resolved! Account login

Hi I’m account was xxxxxxxxxxx requested a change of email to xxxxxxxxxx. Now I’m not able to login in check usage. It indicated password wrong please advise edited by computergeek541: e-mail address removed

SIM ACTIVATION NOT WORKING

Resolved! Re: Transferring or Changing your Phone Number

Hi, i want to transfer my public mobile number to shaw. But the problem is my PM number is not working since 2 days now. Is there anyway I can transfer my PM NUMBER TO SHAW? Thanks

Resolved! Port a number from Koodo

I would like to port a koodo prepaid number and I'm getting "Please enter a valid Canadian phone number." when I enter it in the Transfer a Number section.How should I do this?

Resolved! "I Don't Have A Long Distance Add-On"

Hello, Everything was working flawlessly for the past month, but recently every time I make a local call it says that " I Don't Have A Long Distance Add-On", even though I have a provincial-wide plan and the numbers I am calling are within the provin...

Account suspended despite on AutoPay

Hello, My account is still suspended despite I have autopay on. I have to "Reactivate" my account. I am concerned that this mistake is going to reoccur in the future.

Resolved! New Plans

Hello,I've been seeing increasingly competitive offers from other companies - particularly Zoomer. Is there any plan of Public Mobile making changes to keep customers? David

Resolved! create a ticket

create a ticket

easter update, my new activated phone works for outgoing calls only---but

Resolved! easter update, my new activated phone works for outgoing calls only---but

incoming calls are directed to old magic jack before ported to public also i can text within public mobile network but for example i cannot use authenticator to receive verification code for important tasks. meanwhile i use the outgoing calling witho...

Resolved! Re: Unable To Make Payment

frustrated and ****** off. Please correct this. Nothing wrong with my credit card. xxxxxx@xxx Edit by Dunkman: removed personal information. Split thread.

Resolved! When does the $5 off for Canadawide plans end?

I am looking at upgrading becasue Google took away Hangouts calling so my 100 minutes a month on the $15 plan is insufficient. I have been unable to use Google Voice (not available in your country) so i'm considering upgrading to the $25 plan if they...

Overpayment

Resolved! Overpayment

Why am I being charged $1.16 on top of my monthly dues?

Re: 2.5 time limit per call

Wait what ? Did someone delete my post ? I posted something here hours ago and now it's gone. I even doubble checked when it posted and it posted correctly. What's going on.

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