Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Somehow I have no data left and I don’t understand why and cannot see my data usage on my account. This makes no sense. I’ve never exceeded my data since I’ve been with Public Mobile. Can you please look into this for me. I just got a new phone a...
Hi Diddley Ho! Community Memberinos! I thought I would start a list of acceptable topics, apps etc....that a thread can be started on in the main community forum that will not have to be moved to the lounge by the oracles thus wasting their valuable ...
Why can't I add a new card number, and where the hell is my refund from my last phone number? I am truly pissed with your outfit. Time to move to Chatr or Koodo
What does it mean “not registered on network”…WHAT network?
Hi i've received a email from Public mobile welcome back? I must respond by Aug. 10 /21 or face losing my account and phone #. I'm always paid in full and never missed a payment.Can you verify?.ThanksMike Lem.
are you able to track my misplaced phone?
Hi All, Very frustrated as I lost my CC, then cancelled it, but did not update my account with Public Mobile. All my fault! I removed my CC from the account and then tried to update with another card but could not. I do not see an option to manag...
I signed up yesterday for the 2.5gb and entered the promo code for 2gbbonus but must have made a mistake in typing. my plan now has a 3gb bonus. While I am not complaining I am just wondering if it will be a reoccurring bonus or just one time. It doe...
Both my kids will be needing phone plans. My son had $15 plan pre-covid but we stopped as didn't need a phone since he was doing online school. He needs is now and my daughter will need it in Sep. Can we expect any back to school promos better than $...
I have recently made an account with public mobile, and whenever trying to log into my account, for some unknown reason it says my account is not registered. But then later when I try to register a new account it says my account has already been crea...
Good afternoon, I have my Public Mobile SIM card in my cell and I can receive and send txt messages and I can make phone calls but for a reason I cannot receive any calls, what do I need to do?
Greetings, I recently purchased the phone and had had a hard time setting it up. While SMS, MMS, and calls are all in working order, I just can’t browse the web even when I’m connected to cellular network. What’s a DNS address? Here’s my configurati...
I have to travel to Europe shortly and want to take my phone. Do the international minutes in my add on work to call and receive there or do I need to buy another package?
Can I get a referral award if I activate another SIM card under my name?
Hi, From the day I registered with Public Mobile I have not been able to access my account. I had a friend who works at a phone store register for me and don’t remember ever creating an account or security questions yet my email is registered when I ...
Has anyone had the problem of not being able to call one person but can call everyone else
Purchased June 2021. Device saved voice mail and sms to sim card. Keep on getting error message that sim card is full. Can't display sms messages. Can't find setting to reset voicemail and sms to phone not sim card. Anyone else encounter this or can ...
As the subject says, but I'm locked out. I can't even reset my password, as it's saying I'm locked out BEFORE I tried using my 5 password attempts. Frustration is real, and I just want to pay for my plan. Could it be unlocked and password reset so I ...
I lost my phone and need to activate a new SIM card what should I do?
Hi someone by the name of Zoey Jones just private messaged me with spam about making money with cryptocurrency. Any way to prevent them from messaging me? Do we report these spammers? Thanks.
This is my plan, - 12GB Data- Unlimited International Text- Unlimited Provincial TalkI got my plan in Ontario and I've been in montreal for about a day and a few hours and it was working. Now all of a sudden it has stopped working. Can someone help m...
How to change phone number back to old number ?
Hi all. I recently bought a Umidigi a9 phone and can't seem to find a few extra charging cords. Does anyone know where to buy some? Thanks Mike
How do I activate my sim card
The timestamp on usage - when i've made a call or used the web - is only in 12 hr clock, how do i tell if it's an am or pm?
Activation failed (and I do not know why). I am advised to open a ticket. However I cannot complete the step 3 (verify your identity) so I cannot submit my ticket. Extremely frustrating to run in a circle and no one that can help what am I supposed ...
I never received an email confirming my service with Fido was cancelled
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