[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Service Not Working
I just got a new phone, a Motorola G Power 2022 and I put the SIM card in and I can receive texts but incoming calls go straight to voicemail. How do I fix this?
Resolved! Travelling to the USA
Hi,I will be traveling to the USA for 5 days next week. I have an iPhone 8 with a 15$/3G plan.Can I use my plan with a roaming pass for USA or I have to change plan?Also, when purchasing a roaming plan does it allow me to use my regular plan in the U...
Resolved! My account
I can not sign in to my account because it does not recognize my email address I used to set up my account and therefore I can not make the necessary payment changes.
Resolved! Support
I do not the chat robot very helpful, should have some more common sense questions
Resolved! Available warranty
How do i access a receipt for a phone i purchased to check if warranty is still available?
Resolved! Deleted Message
Free one-time gift message was deleted. How to recover messages?
Resolved! my account
I can't access My Account to pay invoice
Bought a us data add on two days ago
Not present in the add ons section of my account. What’s up?
Stop notifications
I accidentally sent the STOP request for promotions and would like to add permission for those to continue. Please advise as to what steps I need to take to reinstate my permission to receive.
Resolved! lost my sim card how to get new sim for current number i have?
hi Team,i lost my sim card how to get new sim for same current number i have?
Resolved! not able to transfer data from galaxy j3 to galaxy s10
I will have to return my new phone to public mobile if I can't get it up and running. I can't get smart switch on my old phone and I need to find somewhere to buy a wire that can join my two phones together.
Resolved! Referral Code
Does any one know a way to get the referral code without loging in to 'My Account '?
Resolved! Available Funds & Autopay?
I used a prepaid card to activate my account. I have autopay set to off since there is only a couple of dollars left on the card. I am going to buy some vouchers to add to my account so I will be carrying a balance in Available Funds.I activated on t...
Resolved! Went outside Canada - Mobile Active status
Hi Team,I came to India for 2 months and I don't have the roaming enabled here in India. In view of the same, I would like to ensure that my SIM is not deactivated. Can I request you to let me know how I can be of sure that my account is still active...
Resolved! End of the current plan with Public Mobile
Hi, I transfered my phone number to another phone carrier a week ago, and since then I can't log on to public mobile my account and can't receive emails (I checked spam/junk/ and all folders).Password wouldn't reset because either of the verification...
Resolved! Plans in new activation: 15GB for $40 ??
Hello, someone mentioned yesterday in one of the posts that the 15 GB plan was available for new activations for $40. Can someone tell me if this is correct?
Not in service
People try to call me but it says it’s not in service
Resolved! PM SIM not working in my phone
I recently bought an iPhone 13 from Marketplace from a guy and it worked smoothly for 2 months on Public Mobile SIM, then suddenly it showed SOS instead of the signal bars on the 3rd of Dec, I thought it was the newest iOS that was causing issues, re...
how to claim the 'YES2' holidays gift
how can i claim that please whilst the phone with chip was mistakenly taken outsi
Question
Is there anyway that I can download my billing of jan 2021?
Let's transfer <***> to Public Mobile
I get a message that asks to transfer to Public Mobile but I'm already with public mobile for more than 2 years,So what is wrong //// Message Below //////We’re so happy to have you with Public Mobile. All that’s left for youto do is transfer your nu...
Resolved! Public Mobile Porting Assistance Contact Number
A friend of mine is having trouble with a recent port attempt. Can someone send me the Public Mobile Porting Team telephone contact number to my inbox please. Thanks in advance
Resolved! Promo
Do we still have a promo $25 for refer a friend in December?
Did not receive my SIM card
Hi,I would like to follow-up the SIM card I purchased. Until now, I did not receive the item.
My data is high and I am not the one that is using it
My data is being used at times when I am asleep and not using my phone. When I turned my phone off last night until this morning, my data was still being used.
how to find my account login information?
I forget my account login information, don't now how to find them?
Resolved! promotion plan not applied
I applied for the promotion plan of 15GB by logging in to my account and clicked "Upgrade on renewal" But on renewal the promotion plan was not applied and on top of it my services were discontinues saying I did not pay and then I logged into my acco...
Resolved! can't buy phone at the price advertising today
Since yesterday and today, I can't buy a phone at the price that is advertising on the website.For example the SAMSUNG A13 at $139 ($199 - $60 off).Anyone knows the Rebate Code that you can enter to apply the rebate?
Resolved! Remove CC info from account
HelloI have my daughters plan with PM and My CC info was in her account for auto oayment, now she is with different provider and I diasable the auto pay but want to cancel service and remove my CC info. Through online account , I was not able to do i...
