Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No texts or emails received re bonus offers etc

For example, never got a message about the $25 referral bonus people are mentioning.

Resolved! Data buckets

I have 5 buckets of data (some bonus add ons and other add on and my monthly bucket). When I review my usage, it just randomly picks a bucket to use. Why would it not use up my monthly bucket, then the oldest bonus/add ons before using up the new ad...

Account

How do I cancel my husband's account after he has passed away. I know his community access but not his user name & password.

Resolved! Reward not applied

Hi, i just checked my bank account and i noticed that $28 has been deducted by public mobile. I am registered for auto payment.. and I believe I should get a discount for that. Please help, thanks

USA TEXT pkg

Bought the $8 unlimited US TEXT pkg and I can't get or receive texts. Can someone help?

Resolved! Hotspot

How do I get personal hotspot working on my phone it says to contact public mobile

Updated Payment Info Rejected

Hi, I updated my credit card information and now i am getting consistent error messages that there is an issue with my credit card provider.I have called Visa and all is fine on their end. They said this is an issue on the merchant’s end.Please help!

Resolved! change plan

I would like to change my planf for a period of time as I am going to the USA and need to be able to make calls in the USA and back to Canada and have more data.

Resolved! A no payment required and refer-a-friend

Hi there,I would like to mention you I joined your two promotions. And hope you can tell me what should I do.The one is I could get a no payment required at the third month during 12 months according to your promotion. It’s my third month from May 3...

Resolved! Can't restore my online account password

To whom it may concern, I was locked out of my account. When I try to reset the password it displays a "contact admin" message. I need access to update my payment information because I can't use the service without doing it. Please advise,Tamara

Resolved! re: Auto pay

I am registered for Auto pay but my cell phone was disconnected April until I checked my acct. history that nobody collected the payment. I would like to make sure that you guys collect my monthly payment as I am registered for Auto pay. Thank you.

Resolved! payment twice

I did double payment by accident and I need refund of it. how can i do plz

Resolved! International call

I have some international minutes,i want call china,how can i dial number like start from135*******?thanks

Resolved! Refund requeste

I did double payment by accident and I need refund of it.

Issue regarding porting old number to new sim card

Hey,I submitted in request for proting my old number with koodo to public mobile, unfortunately I dont have my old sim card. What should I do now?

Unknown charges from my account

Since last 2 month, Public mobile charged $39.55 every month without any information.Its also not showing on payment history of my account. I already submit complaint but not responding. Need help

Resolved! Can't Find Option to Start a Support Ticket

Two questions I have.Surprised to be getting and an alert had already used 75% Of my data as I was pretty sure my $35 plan provided over 2gb.I log into my account and see I have only 1.5 GB in my plan and have only used 750mb.I also see on the Public...

Resolved! Filtering messages

I use Connect Rocket for Search & Rescue. Until about 2 weeks ago the messages and texts worked. Now I still receive messages, but no texts. I contacted Conner Rocket & they confirmed delivery of SMS to my phone. Therefore, Public Mobile or Telus...

USA roaming,

just paid my USA roaming charge, it is shown on my account as paid, the phone is still not not working, and says I used all funds available, and made payment while in USA, what's going on?

Resolved! Can't access my account

Can't access my account I forgot my password. Now the stupid system locked me out after only 2 attempts. I haven't log in my account for so long because every time is such a pain in the back.

Resolved! Cannot access account

Cannot access account need forgotten login info and robot is not doing it need a human assistant

Resolved! Need step by step guidance to port phone number from Rogers.

Hi, I would like to help a friend port their phone number from Rogers onto public mobile. Please give me step by step instructions on how to do this. I would like to take advantage of Publicmobile's refer-a-friend Summer offer, so I would like to d...

Resolved! I can't find my account

Hi I can't login every time when i want to pay.I tried only one times, but my account is already locked. please reset my password.

Resolved! $25 Refer-a-friend bonus

I just received an e-mail this morning from Public Mobile regarding a new $25 Refer-a-friend bonus. However, I helped out a friend with my referral code just last night, before I received the e-mail this morning. Would my friend and I still be eligib...

Resolved! Plan Change

If I change my plan to one with more data will I still keep my loyalty discounts and the 500 extra mb of data for auto pay?

Resolved! New sim not working

My number has been released by the old carrier and is in “limbo” so the port over procedure was unsuccessful to my Public Mobile sim. Help.

Resolved! USA Roaming - Can I call back to Canada

When I go to USA with buying the $20 Talk/Tex/ 250MB data add-on can I call to Canadian phone numbers without it costing me any extra $?

Resolved! Refund

accidentally over paid to my account $110 how can I get that money refunded to me?

Resolved! Promo $25

.

Re: Paid more than $25 for one month of service

Hello,There have been a few times now that I've paid for my monthly account fee through the PM site but then also had it taken out of my bank account. How do I get help with getting this resolved/getting a refund please?

Community

Forum Posts