[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Account says I have 20GB of unused data but…
My Account says I have 20GB of unused data but I am unable to connect to the internet unless I am on wifi. Help please?!
Resolved! Don’t have access to email
Hello, I am trying to log into my My Account page, but I do not have access to my email anymore (lost it). Can someone help me regain access please. Thanks
Resolved! Sprit of the season
If I don't receive message of seasonal spirit, how can I get the bonus offer of 2G data and 500 mins of LD?
sim card
why i dont have network on my sim card suddently? where can i contact public mobile
Resolved! SIM 1 not provisioned help?
I've tried to reset registered networks, airplane mode, etc but to no avail. I did port my old area coded number if that could be a cause? Should I order a new sim?
Resolved! Password reset
I cannot reset my password on my account as the security code does not come to my email address. Can anyone assist, please?
Resolved! SIM card
How many days will take after you order a SIM card online to receive it?
Problems Accessing my account information
I have a change in my credit card, but currently I cannot access my account to make the changes necessary. Is the site down for maintenance? and if so....how long will it be down? I need to make these changes before the 10th.
Resolved! Port out number
Hello, I need to submit a ticket to port our my number. Thanks
Resolved! Stacking Add Ons
Over the last few years I have an account that has amassed a number of add ons that were given free. As you can see from the pic below, they rarely get used, as this happens to be mostly a "home" based phone on wifi most of the time. I asked the CSA'...
Holiday Bonus
Hello, I received the text and responded, but I do not see anything added. I had unused bonus data and minutes from last year 2021, shouldn't I see the ones for this year too?
Resolved! Does Public Mobile try to remain competitive?
The features offered by Fizz Mobile fizz.ca looks enticing. Many are the same. But the one I really like is that your unused data rolls over to the next month.
Resolved! No Email for Holiday Bonus
Have not received an email regarding the Holiday Bonus; everyone of my family and friends (8 folks) have received the email and most of them have got the text as well. Did try sending YES2 to 4911 and got a reply saying I was not eligible for this o...
iPhone OS update 16.1.1
I’ve updated my iPhone 11 to OS 16.1.1 and am now unable to receive any calls. Anybody else experiencing this?
Resolved! Stolen phone
Hi there.So I ended up in hospital July for knee surgeries my first day there my phone was stolen. I ended up having two more surgeries and caught covid which prolonged my stay til last month.I'm only just now able to report my stolen phone. I was b...
Resolved! Forgot
Sorry I forgot my password
Resolved! payment
I forgot if I set up automatic payment for my account
Loging into my account
No matter how many times I try....I get the pass code via text then reset my password. Then I try to log in and it never works. I've tried about 7 times now
Resolved! 2GB Christmas bonus
Does accepting the 2GB Christmas bonus change me to the new points system? I’m currently on the old rewards system and do not want to be changed to the new system. I’ve read in a few different forums that accepting this offer changes you to the new...
Resolved! the Spirit of the season offer
Hi my friend go this message from Public Mobile today why have i not received this message and the gifts as well??"To get you in the spirit of the season, Public Mobile is giving you a one-time gift of 2GB of free data and 500 free intl. long-distanc...
Resolved! Does the add on "500 one-time Int'l LD bonus" include calls from Canada to the UK?
Hello, I recently received the holiday bonus mins "500 one-time Int'l LD bonus", and I wonder if it includes outgoing calls from Canada to the UK. Thank you!
fete
Francais
Resolved! configure my e-sim number
Hi, I bought a new smartphone and it supports e-sim. how to configure it on my android 13?
Resolved! Phone not receiving incoming calls
After reading some posts, I believe I may not have completed the porting process. I ported my number over a month ago and didn't keep my old sim in to complete the process. I initially thought this whole time it could be my phone. I tried a bunch of ...
Service Not Working
I just got a new phone, a Motorola G Power 2022 and I put the SIM card in and I can receive texts but incoming calls go straight to voicemail. How do I fix this?
Resolved! Travelling to the USA
Hi,I will be traveling to the USA for 5 days next week. I have an iPhone 8 with a 15$/3G plan.Can I use my plan with a roaming pass for USA or I have to change plan?Also, when purchasing a roaming plan does it allow me to use my regular plan in the U...
Resolved! My account
I can not sign in to my account because it does not recognize my email address I used to set up my account and therefore I can not make the necessary payment changes.
Resolved! Support
I do not the chat robot very helpful, should have some more common sense questions
Resolved! Available warranty
How do i access a receipt for a phone i purchased to check if warranty is still available?
