Community

Resolved! How to remove credit card payment from my account?

I am preparing to change from pm to freedom mobile. I saw someone says that I need to contact an agent to remove it, but I cant find the phone number.

Resolved! DATA USAGE IS ABNORMAL TOO HIGH

It shows used 12.5G in two day. Unbelieveble.

Resolved! Setting up YouMail Voicemail with SIM moved to new phone? IMEI update?

Trying to setup voicemail with YouMail on my new iPhone (it was working fine on my previous Android) but it doesn't seem to be working. I'm supposed to: "1) Call Public Mobile and ask them to remove voicemail from your account.2) Make sure they have ...

Resolved! 4g not working

I currently have the 4g LTE plan. But, when I turn on my data; it only shows 3g. How shall I proceed

Resolved! Paid and still no service

My phone was suspended due to unpaid payment and I just paid it this morning and it’s says active on here but no service and I’m on the road doing deliver Job please fix this now thanks 

Resolved! Didn't recieve $10 referal credit

I referred somebody, and I've gotten the $1 credit (/month), however, they haven't gotten their one-time $10 credit.I thought they got it immediately after activation but is it 30 days from now? They signed up/activated a week ago. I told them they c...

Resolved! no data following re-insertion of Public Mobile SIM

I was in Japan for 2 weeks and used a temporary Japanese SIM during my visit.  Since returning to BC/Canada and re-inserting my Public Mobile SIM, I have no data!  Can anyone help?  Thanks.

Resolved! Data problem - Plan issue

Hi, My plan just got renewed and I have a 4GB monthly data but on the first day it is showing almost 2 GB used though I rarely used a few mbs. Please assist. Thank you.

Resolved! We have difficulty to transfer my wife's phone no. from PM to Fido

Resolved! Switch plans

How can I summit a ticket i switched the family to with the 20offmonthly coupon and it worked on everyone but me. PM suspended my phone on and off all day and then made me pay the another 23$ to have it reactivated 

Resolved! Plan change

Hi, I had $15 plan just for emergency with 100 minutes talk and a bit of internet. So about couple of months ago I've change to $25 plan with no limit of minutes all over Canada and a bit more of internet. So they charge me $25 now per month, but nev...

Resolved! Not able to login to My Account after number porting

Hi,Recently, I have ported my number from Public Mobile to another service provider. After that, I am not able to log in into my account at Public Mobile even after attempting forget password or other usual methods. Password reset asks for email ID o...

Resolved! Locked out of two accounts

Help! I moved my wife and my own number to a telus plan and now i cant get in to deactivate my public mobile accounts. The password reset doesnt work because my email doesnt exist and it wont send a reset code to my number on telus. Will I be billed ...

Resolved! Is public mobile a scam?

Right now I am feeling like I have been scam, no one to help me with my concern. Bought a Sim card with the intention of getting the black Friday plan, had to wait a week to receive the Sim, now I am at a loss with no customer support, no way to turn...

Resolved! Port Out Not Working

Hello, I am trying to port out my PM phone. I have received my text message and confirmed YES. My phone is now dead but the number has not been ported out yet. My new carrier can’t do anything and advised me to reach out to you to fix the issue. Plea...

Resolved! Add on US roaming not working

I am in Michigan. Bought the 20$ add on roaming US text and call and it does not work.same happen last few times I went to Michigan and I cannot understand why. i have used the add on for the past few years without a problem until recently.

Resolved! New activation

I have been waiting for my SIM card for almost a week, now I received my SIM card I am being told the plan is no longer available, is this for real? What am I supposed to do now.

Resolved! Account locked for 12 months?

I've been told my account will be locked for 12 months since there was a retracted payment. I have purchased a voucher as instructed, but because my account is locked I can't login to use the voucher. I've been told even if I submit the voucher and p...

Resolved! spirit of the season gift

Hi I received a message from Public Mobile Thursday December 1st, 14:38The spirit of the season giving me  a one time gift of 2GB of free data and 500 free INTL. long-distance minutes.I would like to know how I can claime it.When I replied by YES2 it...

Resolved! Upgrade plan was not updated

Monday November 28 2022, i upgrade my plan to the  cyber Monday promotionnal plan  (  15Go , on 4G for 40.00 per month) that was suppose to be applied today December 01. 2022.  But today my old plan remain unchange and i want to know why.

Resolved! SIM Activation

I purchased a new phone as well as a new SIM card. I cannot activate it online because the program thinks I am a new customer and I have to create a new account (cannot login in on my account).I then logged in on my account and changed the SIM card n...

Resolved! I need a CODE PUK [URGENT]

Ticket number: 155603-597

Resolved! Additional transfer to account

Can I transfer another number (from Fideo) to my existing account, so that I'll have two plans with Public Mobile?

Resolved! How to write a complaint/issue to Public Mobile

Is there any way public mobile can be contacted to resolve the issues?