[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Cancelling auto-pay after porting number
I changed providers and ported my number. However, I didn't get a chance to turn off my autopay and now Public has blocked me from accessing my old account. How do I contact someone to remove my payment info? I'm afriad of being charged for the next...
International minutes disappearing.
Two days ago I had 500 Intl minutes from last offer in 2021 now it shows I have used 45 Minutes.I have not used any International minutes so what is going on. Is some body else using my mi
Resolved! reactivation
account won't reactivate. showing a 50 dollar balance but was charged $56.50 so for starters that doesn't make sense. caught in an endless loop that consists of the following. reactivate account, complete payment, download receipt, go to my account, ...
Resolved! Help activating sim
Can a MOD please message me? I'm trying to activate a sim and it won't accept any of my credit cards
Resolved! SIM cards and two-factor authentication. Do I need a backup SIM?
Two-factor authentication (2FA) is everywhere: e-mail, banking, mobile services, etc. With that in mind, would it be prudent to have a backup SIM card lying around in safe storage (i.e. away from your phone) in the eventuality that you lose your pho...
Where can I pay my phone line
in GEORGETOWN-HALTON HILLS AREA...
Resolved! Can't sign in
I have tried 3 different browsers and 2 devices and it will not let me sign in. I turned my VPN off and it didn't help.Instead it shows this error: I know I am using the correct password. However, I tried resetting my password just to see if it would...
change self-serve email
Hello, how can I change my self-serve email. My old email address doesn't exist any more and I want to put my new self-serve email address. Thank you.
Need to have authorization SMS resent
Porting number over from Bell. Authorization SMS was not replied to within 90 minutes. Needs to be resent. Thanks
Resolved! The 90 days Account Suspension feature
Hello, I will be travelling outside Canada for more than one year. I would like to know if the 90 days Account Suspension feature can be used multiple times in a year, that is, suspend 90 days after that reactivate for one month, then suspend 90 da...
looking for my account number
Hi, I lost my phone, I don't have public sim card with me.I need account number for 778-xxx-xxxxPxxxxx xxxxxx Edit by Dunkman: removed personal information
Re: Payment on Account
Hello, I registered for the 20$ off promo , and my credit card was charged the full amount.I saw the $20 credit prior to renewal and it was never taken off my final bill. Now showing $40 and it was never applied. what is happeing ?? Obivously there...
Upgraded with promotion, but my old plan is fully charged?
Hi there, I had access to a promotion and decided to upgrade immediately, but was surprised that there is no prorated amount for my existing monthly plan or any kind of refund? I basically paid twice in a row for the same core service. Every other se...
SIM card did not arrive
Hello, I purchased a SIM card on Nov 20 and it's now Dec 8 and it has not arrived. The help chat says I have to submit a ticket to resolve this. How to I submit a ticket?
new sign in,
hi I just signed in a new family member to PM,over the weekend, porting in from landline takes longer I heard(so far nothing yet), but the charging cycle already started immediately, no refer point (1dollar) and $10 received yet
Data. Usage
My account renewed on December the 6th of December the 7th my data was already used up how does that happen
Payment on Account
Hello, I signed up for a new promo to be applied to my account on the renewal. My payment went through last night and the amount charged to my credit card was higher than it was supposed to be. New policy was supposed to be $35. Also I referred a fr...
Phone Deactivated
Hello Public Mobile, I have direct withdraw and there is money available to withdraw to continue with the service and now my phone is deactivated. I called *611 to get it fixed however I will not use my CC since i already have funds in the account f...
Can't Claim Holiday Offer
I received a text saying I could receive 2GB of data + 500 free intl. minutes. When I tried to claim it, it said that my account wasn't active. I checked my account page online, and it said my account is active. I had no issues with claiming the firs...
Resolved! keeping my old phone number
Hi, I lost my phone and I have purchased a new sim card. I want to keep my old phone number. How do I switch or change the new phone number to my old phone number?Thank youRachel
Can’t access my sons account
We can’t seem to access my sons account to make a payment it keeps telling me the email or password is wrong
Resolved! How can I upgrade my account?
I am unable to see any option to pick a new plan to upgrade my account. I am unable to find a human to talk to and Simon is useless. The instructions Simon gives does not work. This is a crazy difficult site to navigate. Please tell me how to talk t...
Resolved! Where do I see promotional data add-ons that were added to my account
Ever since they updated the website I have a hard time finding certain things lol. I received my free holiday data add-on, however I can't seem to find where I can check how much of that promotional data I have left. I clicked on "plan & add-ons" bu...
Resolved! refer a friend
How do I refer a friend
Resolved! I’m using data but it’s not coming from my new 15GB plan
I changed my account Nov 23 to the 15GB $40 plan. The reason I selected that plan was that I had to temporarily move to another location without Wifi, and I wanted to use my cellphone data for internet access. With 15 GB I should have enough data ...
New to PM and getting started
My account is activated. I have been using my (Alzheimer's) partner's phone, and now have my own. Both have the same email address. Requested retaining my home phone number, but then changed my mind. Now I need PM to issue a new phone number. Logon s...
Resolved! Plan renewal and promotion
I need to renew my plan with a good promotion
Voicemail
Hello, my phone does not show me a badge or (red dot) that someone left a voicemail. So i have no idea if i received a voicemail ever, no indications at all.
Resolved! Talk to a moderator
I would like to be put back on the promotional text list please.
