Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I got a call today saying 35 CAD (Phone + Plan) for IPHONE 13 Pro max, is this genuine or scam?Did anybody ordered? ThanksPhani
My minutes have run out for account from AUg 2021-Sept 14 2022. I have automatic pay set up . Will my account renew automatically when payment is received Sept 14.2022 ?
inappropriate/removed
The first two days in the US my phone worked fine. Unfortunately I ran through the 250mb data in those two days, and now that the data has run out my talk and text no longer work. They will only work if I'm connected to wifi. I don't really need the ...
public moblile will not accept my payment. called credit card company and they stated no requests or rejections
So when we submit a ticket, we meed to respond within 15 minutes in order to recieve "live" support. However, when an agent is speaking to us, they can take between 20 to 70 minutes to respond. How is that fair to customers?
I've noticed that over the summer it seems like I have been using a lot of data and needing to purchase data add ons, I didn't really pay it much mind because I just assumed it was because I was using video calls more often when I was away from my ho...
Hi I recently activated my public mobile SIM card. I could make outgoing calls, however I receive no incoming calls. When someone calls, they receive a message which says "the number is unavailable at the moment". I have submitted a ticket but have ...
Hi,My SIM card did not arrive and it has been more than 10 business days.Should I order a new one? Or is it going to take more time? Emma
How can I add roaming to my phone for 10 days if the system won't recognize my email address?
Hello there, I have the same situation where add-ons was purchased and have exceeded the monthly usage from the text but the data is still not available after numerous times of restarting the phone. I confirmed the availability of the add-ons on...
The last promotion said the 5 dollars rewards will apply at the first week of September. Today it is September 9 and the second week. My friends and I, all of us didn't receive the reward.I am wondering if anyone receive it?Thanks,Mindy
My current phone has stopped working and I have purchased one of Public Mobile's refurbished phones and is awaiting delivery. Once I receive the new phone what do I need to do? Should I simply switch the SIM Card from the old phone to the new or the ...
Unable to make or receive calls while at home. *611 does not work either. On day three.
For 2 days my husband and myself have not been able to make or receive calls. We have data and can still use the internet. I can’t even call *611. What do we do?
cant sign into my account, cant make calls, cant do anything. but my credit card has been charged. basically got done all 4 steps with the new sim card and the website just kept doing some loading thing. so i have no idea what happened.
I was trying to create an account and put in the wrong email address. I am trying to open an account to put myself on automatic withdrawals.
Can a DEACTIVATED account be re-activated?
Mine is kind slow. download 2.63 MB upload 1.03 MBshould i change any setting to get fast speed?
How do I know if an Iphone 12 mini will work on the pm network?
While still well in Canada , about 30 km to USA border I am receiving notification that I am roaming abroad. Any advice?
I am looking to change the email on my account. I can not access my account because the email on my account is not in service and I can no longer activate it. Without the email change, I can not reactivate my plan.
how should i verify that i am the owner to read my inbox messege
Hello 2 payments came out of my VISA. Can you please refund the balance on my account
HI there, I wanted to upgrade my plan...I waited until today (Renewal Date) but it says I don't have enough funds.
HelloOver the past few years I have been getting my friends and family to sign up to PM. I help them activate their phone and we use my refer a friend code. It has been a couple days since the latest sign up in which the code was entered. Their rewar...
from rogers
I recently just switched to PM from a prepaid 15$/month (wanting to keep my existing phone number) telus plan and PM has charged me but once I put the sim card in it said not activated and my PM account for the plan wasn't created.
Why was my credit card charged $5.25 on Aug 20?
