2 GB bonus and 500 international long-distance bonus minutes

[GeorgeannaNg]

Hi PM Team,

I received a mail from you today but when I checked my account, there has NOT BEEN any add-on holiday bonus. You told me that I should bring up the matter after Dec 15th, this is what I am doing. 

[hairbag1]

@GeorgeannaNg 

when you reply YES2 and get confirmation, try this when you log in to your account....

[BKNS27]

@GeorgeannaNg 

Check for text from 4911. Did you block text messages from PM?

If you did, just contact a CS_Agent to add it manually.

[walker1]

@GeorgeannaNg 

Try sending YES2 to 4911

If that doesn't work then you'll have to get a Customer Support Agent to add those holiday gifts to your account manually.

Use the Chatbot Simon to get a service ticket started first.

You'll find the link at the bottom of this page.

[Handy1]

You have to text yes2 4911

[softech · Accepted solution]

@GeorgeannaNg 

first try to send YES2 to shorcode 4911

if you got back a reply saying they will add it, good

if not, then just open ticket with PM Support and they will add it back for you. 

Please  open a ticket via Chatbot for PM Support :

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

@GeorgeannaNg