unable to make international calls

[Avi1]

Spoiler

Unable to make international call to Mauritius using my intl500 minutes add on @ llinks to members

[hairbag1]

@Avi1 

if the 500 LD minutes were from More is Merrier Promo from 2022, here's the list of eligible countries you can call...(yours isn't on that list either)...

• Chat more with 500 free international minutes

International calling covers the following countries: Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela

[Avi1]

THANK YOU FOR YOUR HELP SLUSAGM

[slusagm]

@Avi1 

check this

https://www.publicmobile.ca/en/on/get-help/articles/long-distance-add-ons

and the list of countries:

• 300 International Minutes for $15 which now includes more calling locations
  • Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada. Any unused minutes will roll over to your next cycle.

[slusagm]

that's normal. the international addon can only calls some countries , not all.  Mauritius  is not on the list.  

you have to use app to call or use LD calling cards