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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27230 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 39235 Views
  • 185 replies
  • 29 Bravos

Resolved! Port wrong number

I need help. I entered a wrong number. The correct one should be 5271I need to correct, how do I fix it?Pls help

HT2024 by Good Citizen / Bon Citoyen
  • 1099 Views
  • 9 replies
  • 1 Bravos

Resolved! Topping up phone with no access to account / SMS

Hi, I am out of Canada and let my Canadian SIM go dormant (stopped paying) since around mid March, 2023. I'd like to reactivate the phone now but can't log on to My Account because a 2FA sends a text message to my Canadian number, which isn't active....

NashwaR by Great Neighbour / Super Voisin
  • 1005 Views
  • 5 replies
  • 0 Bravos

Resolved! Two-step verification

My sister has two step verification to log in on her public mobile account. My sister's plan has been suspended and cannot receive texts or calls. How can she receive the two-step verification text through her phone number? Or is there an alternative...

Mattias by Great Neighbour / Super Voisin
  • 816 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM card not wokring

Hello, I’m trying to get my mom‘s cell phone set up with public. We created the account got the Sim card in and she can’t receive calls. I have followed the instructions they’ve seen in the community boards and unfortunately the Sim card got dropped ...

Grawlins by Great Neighbour / Super Voisin
  • 270 Views
  • 1 replies
  • 0 Bravos

Resolved! How to cancel a subscription?

I would be very appreciative if someone could tell me how to cancel my PM subscription.  I tried the ChatBot, which told me to go to the Payments tab in My Account and click "Unsubscribe", but there is no Unsubscribe button!Thanks in advance

Resolved! Changing plan before renewal date

Why did my plan renew today and not on june 15th like it was supposed to. I changed my plan and clicked *change on renewal date* which was supposed to be june 15th. Now it has charged me today and renewed my plan so now my renewal date in june 25th.I...

angelaunrau22 by Great Neighbour / Super Voisin
  • 567 Views
  • 3 replies
  • 0 Bravos

Resolved! Voice service down

I haven't been able to make or receive calls all week. Learned this when someone was calling me for an interview and she said my number wasn't working... and I wasn't able to call her either. Anyone having this issue? My husband is on the same plan b...

plmmrkhdjh23 by Great Neighbour / Super Voisin
  • 647 Views
  • 6 replies
  • 0 Bravos

System user

In the old days, we receive an alert for new rank in this new one, we got a message from a system account:https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/290600 Fun

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Community_QA_ by Model Citizen / Citoyen Modèle
  • 368 Views
  • 1 replies
  • 1 Bravos

Resolved! inquiry in price change

 Hi, I have received a text asking me to update my credit card info.  As I signed into my account, I have noticed my next bill jumped from $20 to now asking for $65.  I have not changed any plans and would like to keep my old plan with my old price. ...

6868bby by Good Citizen / Bon Citoyen
  • 1033 Views
  • 10 replies
  • 0 Bravos

Resolved! referred my Dad

helped my Dad activate his SIM card but where it asked for a referral code it also asked for a promo code, which we did not have.   We couldn't move past that screen without entering a promo code.  I tried 123456 I tried 000000 nothing worked.  So lo...

dandd by Great Neighbour / Super Voisin
  • 318 Views
  • 1 replies
  • 0 Bravos

Resolved! Setting up an account (Billing AB, MB number)

Hi everyone,I recently moved from Manitoba (204 number) and now reside in Alberta. My credit card is set-up with my new Alberta address. I’m wishing to port my Manitoba number. My question is when signing up via the app, will entering my Alberta post...

Resolved! Payment failing

Hi,I am trying to sign up for a 20GB plan at $39. However, when I enter my card info and click proceed to payment, I get an error stating that payment has failed. Please try again later or use a different payment method. I don't have another credit c...

Jam5 by Great Neighbour / Super Voisin
  • 2085 Views
  • 5 replies
  • 1 Bravos

Resolved! Unlocking a PM SIM card

I need help on unlocking my PM SIM card! I tried attempting to unlock it myself but it’s now PM end to unlock it for me! 

US Roaming with VoLTE

Probably old news, but I just got back from California in a known dead zone for 3G service. I'm happy to report that calls worked flawlessly now that I'm on VoLTE. So happy to have my own phone number while I was down there.

plan changed from $25 to $65 without my agreement

Hi, I was notified by text that I needed to update my auto payment details.  When I logged in to update information (I am dealing with 3 accounts total), I have noticed I have been charged $65 for each of the accounts rather than my original $25 plan...

JepeC2 by Great Neighbour / Super Voisin
  • 566 Views
  • 4 replies
  • 0 Bravos

Service

Why can't I send text.  Says failed

Jamesforbes by Great Neighbour / Super Voisin
  • 219 Views
  • 2 replies
  • 0 Bravos

4G plan - 5G vs 4G network speedtest

Both from my home at the same location, on a 4G plan. I'll try I'm different locations over the next while, but as-is I think I'm better off on the 4G network.5G network 4G Network 

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Not receiving text

I have an iPhone.. I am currently out of data.. when I leave wifi I don’t receive messages until back on wifi.. my messages also don’t send.I have cellular data turned on.solution?thx

Crapshoot by Great Neighbour / Super Voisin
  • 550 Views
  • 7 replies
  • 0 Bravos

Missing SIM card

@CS_Agent- I ordered a new SIM card on may 10 and still have not received it.

Jcc by Great Neighbour / Super Voisin
  • 335 Views
  • 3 replies
  • 0 Bravos

returns

trying to private message @CS_Agent but says no matches found. Unable to request refund and return instructions for recent phone purchase from May 19, 2023. Please advise. Thx. 

Shnuga by Great Neighbour / Super Voisin
  • 278 Views
  • 1 replies
  • 0 Bravos

Resolved! No Internet!

I have 1024 MB plan, but I've noticed my phone doesn't have internet. This problem has made me so uncomfortable when I go outside. (I have an iPhone 13)

Screenshot 2023-05-25 at 8.52.54 PM.jpg
Ben21 by Great Neighbour / Super Voisin
  • 353 Views
  • 2 replies
  • 0 Bravos

Lost sim card

So my phone got stolen. I got my phone back but the SIM cards missing. Because of this I cannot sign In to my normal public mobile account since the 2fa code goes to that number. So I’ve bought a new sim in hopes to swap my old number over but since ...

LikelyRad by Great Neighbour / Super Voisin
  • 315 Views
  • 1 replies
  • 0 Bravos

No service with new sim card

Hellonew SIM card in an iPhone 6 says no service. shows public mobile as the carrier in settings but no service. 

Joshsmith by Good Citizen / Bon Citoyen
  • 728 Views
  • 9 replies
  • 0 Bravos
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