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Forum Posts

Important Update Regarding Recent SMS Notifications

Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated.  We encourage you to visit My Account to verify the payment information on your account i...

Ck_PM by Public Mobile
  • 1089 Views
  • 21 replies
  • 7 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22509 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 33954 Views
  • 185 replies
  • 27 Bravos

my post

how do i find my post to change it

diger by Good Citizen / Bon Citoyen
  • 848 Views
  • 4 replies
  • 0 Bravos

Resolved! US Int'l long distance

I have 94 mins left on a 400 min Int'l Long Distance, incl. CA & US. I also have 327 mins left on 500 min onetime Int'l LD bonus. Why then did I receive a text that I have no more Mins  left on my long distance Add-on and am not able to make LD calls...

maple77 by Good Citizen / Bon Citoyen
  • 1110 Views
  • 15 replies
  • 0 Bravos

Resolved! phone not working with PM

my LG V30 imei xxxxxxxxx works with data & messaging but not voice calls...Help

diger by Good Citizen / Bon Citoyen
  • 459 Views
  • 3 replies
  • 0 Bravos

Resolved! Please enter 6-digit Security Code sent to.. wont send

I need to reset my password because the current one just doesn't work anymore. When I put in my cell # or my e-mail it doesn't send me the code. I've tried about 20 times but nothing comes through. Any ideas? Thanks

yar654321 by Good Citizen / Bon Citoyen
  • 432 Views
  • 2 replies
  • 0 Bravos

Does un-used data roll over?

Wondering if I upgrade my plan to the $40 4G with 15gb data ------------------Would the un-used data roll over to the next month or would it be lost?

Milk by Great Citizen / Super Citoyen
  • 530 Views
  • 2 replies
  • 0 Bravos

Resolved! payment

Hi, I was charged 17.5 for add on which I didn't purchase at all. My payment is automatic. How to cancel this purchase and get money refund. Thank you

lory by Good Citizen / Bon Citoyen
  • 597 Views
  • 6 replies
  • 0 Bravos

Resolved! Cannot call a US # from Canada

Hi there, I have been having issues calling my sister's cell phone in the US from Canada for a couple of weeks now. I have international minutes as well as US long distance minutes, wondering if anyone else has ran into this issue? 

Jmorrison87 by Good Citizen / Bon Citoyen
  • 2791 Views
  • 17 replies
  • 0 Bravos

Resolved! Resending phone number port request

Can someone point me in the right direction to have the request re-sent to Rogers so I can keep my phone number? I received one yesterday, but had already switched my SIM ...I know, I know. So my reply didn't go through. Trying to get it re-sent thro...

Lynnsy by Great Neighbour / Super Voisin
  • 541 Views
  • 4 replies
  • 0 Bravos

Resolved! Coverage in Dominican Republic

Can I get a straight answer please - Will Whatsapp work for texting from the DR to Canada ?

Shaaaark by Great Neighbour / Super Voisin
  • 1148 Views
  • 12 replies
  • 1 Bravos

Resolved! Urgent - Forget / Reset Password Not receiving emails

Hello,  I am trying to retrieve my password using "reset password". I entered my email address as the method of verification, but I'm not receiving any emails. I tried this yesterday and today and checked my spam inbox as well. Unfortunately, I'm out...

nanobelle by Great Neighbour / Super Voisin
  • 588 Views
  • 4 replies
  • 0 Bravos

Resolved! Renewed plan no service

I renewed my plan on the 10th and I have no service...I need my phone for work.  I logged a ticket.  Tried shutting the phone down for 5 mins and also tried going into flight mode...Its asking me to login to an network.  This is annoying

Tam372011 by New Neighbour / Nouveau Voisin
  • 628 Views
  • 5 replies
  • 0 Bravos

Resolved! unable to transfer from koodo

So I tried transferring my wife's account over from koodo, but got an error 821 and that I need to contact a mod. I also checked and my cc got charged If a mod could reach out to me that would be wonderful

bayard0 by Good Citizen / Bon Citoyen
  • 889 Views
  • 8 replies
  • 0 Bravos

Resolved! SIM purchase

Hi, Public mobile,I ordered a sim card online on Feb 19 and till today, I still have not received the sim card. My account was charged. Can you please check your system and make sure the sim card was shipped, please? 

jordan_kamga by Great Neighbour / Super Voisin
  • 519 Views
  • 4 replies
  • 1 Bravos

Add on

I just purchased the 15 day US roaming to text and use my phone but it’s not working 

Ah11 by Great Neighbour / Super Voisin
  • 451 Views
  • 3 replies
  • 1 Bravos

Resolved! Transfer my number

Am I able to transfer my existing Koodo number to public Mobile?  

Adamadamadam by Great Neighbour / Super Voisin
  • 576 Views
  • 5 replies
  • 0 Bravos

Resolved! ADMIN - i can not get into My account

hi there! I have last 2 days to activate my number again - I was so ready for this proces, but my login is not working even I got it written down - I did deactivation in November, is not that long, so I know I got it down right. However - trying to r...

ivcapivca by Good Citizen / Bon Citoyen
  • 1276 Views
  • 10 replies
  • 0 Bravos

Resolved! Wi-Fi calling

Any idea if pupils mobile supports Wi-Fi calling? Their signal is really weak if none at my work place and I need to use Wi-Fi calling. I’ve just transferred my phone number today to join PM; but if Wi-Fi calling feature is no enabled, it is not wort...

jamalalhaj by Good Citizen / Bon Citoyen
  • 37111 Views
  • 46 replies
  • 6 Bravos

Resolved! Payment

Hi,I notice that I am being overcharged for statement#4812.  Please help. Thank you!

Suwhitehorse by Great Neighbour / Super Voisin
  • 477 Views
  • 3 replies
  • 0 Bravos

Resolved! Sim Delivery issue

Hi, I ordered my sim since the 19th of February and I am yet to receive it. It’s been more than 10 business days, please what is going on?

Joe2023 by Great Neighbour / Super Voisin
  • 410 Views
  • 2 replies
  • 0 Bravos

Resolved! Sim card location for number porting

I am in the process of moving over to Public (Hi!) but before I proceed any further, I have a question regarding transferring (porting) my phone number to PM.  The Help topic is not specifically clear on this matter.  I have an old device with a Bell...

Mark3958 by Great Neighbour / Super Voisin
  • 695 Views
  • 4 replies
  • 0 Bravos

Resolved! Paper invoice request

Hi there @Community!I'd like to sign my elderly father up for a phone plan but he doesn't use credit cards. Can he be sent a paper invoice? We already bought the sim card so I really hope you can help us.Thanks!

Resolved! Payment

How to make a payment 

PaulaCornett by Great Neighbour / Super Voisin
  • 430 Views
  • 3 replies
  • 0 Bravos

Resolved! Cant Change my Number

An Agent advised me to activate with a new number and then port afterwards but now i am stuck with a new # and an error saying I cant port my number. I was lied to.

Resolved! Can't call out with active account

 Message says I don't have enough funds.  My account was paid and active.  Please fix this right away.  I need my service that I've paid for.

Tanya2020 by Great Neighbour / Super Voisin
  • 406 Views
  • 3 replies
  • 0 Bravos

Resolved! Changing my plan

If I change my plan is there a additional cost?

Baddboyy78 by Great Neighbour / Super Voisin
  • 770 Views
  • 10 replies
  • 0 Bravos

Resolved! Can't close account

Hello.  I have 2 accounts with Public Mobile.  One I do not use anymore and would like to cancel it.I have never logged into self serve with that account and the sim card is no longer in a phone.  I cannot see how to get into self serve to stop payme...

joce2 by Great Neighbour / Super Voisin
  • 489 Views
  • 3 replies
  • 0 Bravos
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