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Is there any type of indication cs_agent received my direct message?

Good Citizen / Bon Citoyen

I sent a direct message regarding an issue I had. I tried sending a ticket before but it usually timed out with the new portal/website. 

It was recommended that I send a direct message, but I'm not sure how long it usually takes to receive a response or solution. I understand it's a busy time, but are there projected timelines? 


Good Citizen / Bon Citoyen

I sent the message on Wednesday so I was wondering if it takes days instead of hours... 

Mayor / Maire


It also depends on when you placed the pm. Staff hours are 9:00am to 10:00pm EST. 
If you are on Pacific time then 7:00pm would be the latest a CS_Agent will get back to you. If it is near the end of their shift then they will get back to you the next day by pm.

Deputy Mayor / Adjoint au Maire


You might luck out and get a reply from the overnight CSA otherwise you will likely hear from them in the morning. A normal response is usually within an hour but I imagine the pm overhaul is keeping them extra busy so expect at least a 3 or 4 hour wait for a reply in your private message box.