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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Terrible experience so far

It took a few days to get my subscription activated then they did not port my service for a few days. I finally sent a message and the next day my former provider sent a text asking for authorization to port. I didn’t see the text and didn’t respond ...

change plan

Public Mobile is advertising a 4G/30 GB plan for $29 for new customer. Do I need to discontinue my current subscription (3G 3GB $35) to get it or is there a way to switch without sevice disruption or a move to another carrier for a month or so? Than...

New Boxing Week Deal? How to switch?

I just subscribed to the 40gb/$34 per month a couple days ago. I saw that there is a new deal 50gb/$34 per month. I ordered the physical sim card and I have not received and activated it yet. Is there a way to change the subscription to the 50gb/$34 ...

Refund request after <1 day usage

Hi all, I joined moved to Public Mobile yesterday (12/28/23) with a cheaper ($24 + tax) plan. I discovered that Public Mobile network is weak in my area (Burnaby, BC) and I had to move to a different provider that has better network here. I moved to ...

Resolved! Migrate to new 50gb 39$ plan

Trying to migrate to new 39$ 50gb plan, but subscription just started new month ,no text notice, as usually got in past as an upcoming warning,,, app on android opens with wife's account all the time, regardless, of whose saved username password is ...

I

I accidentally changed my number can i get my old number back

PHONE NOT WORKING IN USA

Bought two North American plans & neither is working in the USA...please help

Resolved! $40 Plan 75gb data

Anyone knows if $40 plan with 75gb data is available for new customers or for existing customers too. It doesn’t say anything on the website that it is only for new customers but I don’t see the plan in my account. Also $50 plan in my account only sa...

New Plan

Hi I am a new subscriber. My sim card is on the way but currenly I see a better plan. Before I activate my sim, can I switch to the new plan that is currently awailable. It is for the same 34 dollars but is now 10 gb more. Please let me know if I...

Resolved! Port out to freedom

Can a CS agent help me port my number to freedom? The ticket system is broken.

Resolved! I can't activate my subscription

I can't active my subscription.I followed all the instructions on the public Mobile app. I also wanted my current phone number to be transferred. After doing all the steps it tried to activate my account, but I got an error saying my subscription not...

Telus port-in issue resolved in an hour.

I had an active Telus line on a month-to-month plan and decided to make the switch to Public Mobile. During the application process, the port-in portal said my phone number was not eligible to be ported over.I was able to get this resolved in about a...

unable to get regular service while in Las Vegas for 6 days-Dec.22-28, 30323

Hello, I recently purchased a $30 add on for talk, text and data for a 6 day trip I made to Las Vegas. While there, I was unable to get regular or normal talk texts, although did get the use of some data. Would you please check my usage and comme...

New customer. Accidentally chose the wrong plan

Hello, I am a new customer and wanted to sign up for the $34/50gb Boxing Day promotional plan. I transferred to PM from Telus. I accidentally selected the wrong plan and now am unable to switch. Is there an employee that can help me? I’m having troub...

Picked 5G plan for 4G phone

I picked the 5G plan for a 4G phone. Not it only says 3G in the top right corner. Is there anyway I can change my plan without having to pay another

Resolved! US coverage

Purchased Canada-US plan and was assured I would have same coverage in US as in Canada. I am now in US. Can’t text, can’t get maps. Am driving in US!!!!!

New Order - cancelation

I recently ordered online, is there's a way to cancel and get refund on my order? I havent received the sim card as it takes a while .

Public mobile calls me

Is it possible that public mobile will call to tell me that my phone is going to be ended in two hours? And I didn’t know it offers mandarin service.

Resolved! eSIM

PM customers several years.Trying to convert my wife's (eSIM compatible) phone to eSIM.App is so slow we gave up; it just puts us in a loop; place order, no response for 10 minutes.Slow response appears to be a feature of all Telus-related websites a...

Agents

Are there any agents working right now? I've been try to reconnect with an agent for over 30 minutes and I'm being ignored so far.

Invalid shipping address (SIM card order)

Hello,I'm trying to order a new SIM card because I lost my old one.I can't enter my shipping address to order a new one since the system doesn't recognize it with an error message 'Invalid Address'. Any help would be appreciated for the issue. Thanks...

Why are promos posted on my home page I can't have?

I signed up for notify of new promotions and plans. I have been a customer for 4 years now. I have been getting notifications almost daily, except they say for new activations only.But now on my on my home page it says "For a limited time, subscribe ...

Change of plan

i have a plan with public mobile (1G); i'd like to take the offer you have, 4G for 24$. what should i do to avoid cancelling my account and move out .

Resolved! Porting Number from Eastlink

Hi. I cannot get my final step completed to finish porting my number from Eastlink. Contacted Eastlink and they said it’s not on their end and the number is no longer with them. Was told that it had to be reinitated by PM to complete. HELP. I alread...

Service

To customer service :Please can someone tell me how to cancel this. I can’t find a company person to talk to about this.my next bill is due January 11,2024please cancel and close the account. I have a new provider and number

Esim

This is beyond frustrating. My esim card won’t work and spent 3 hours trying to summit a ticket. No one to call for help.

AT&T not working

Hello!I recently purchased the US add on package deal, and am now realizing that whenever my phone is connected to AT&T, my data does not work. My friend is experiencing similar issues where, her data works but her call does not work. Whenever my pho...

Problems with voicemail

People has leaves voice messages to my phone, but when I check my voice mailbox, it is always empty

Switching eSim between phone/make an eSim only phone compatible with Physical sim

Hi does anyone know if there's geeking way to switch the eSim between phones?Or is there anyway to to make an eSim only phone with usb-c or some extension that allows a physical sim card?Thanks

Can’t login

I’m new as of today. My account was registered and when I tried to transfer my number I received a text telling me there was a problem and someone would be in touch soon - that was 2.5 hours ago. now when I try to log into my account either through t...

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