Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29113 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40832 Views
  • 185 replies
  • 29 Bravos

Resolved! isssue with my acount in app

just signed up for public mobile. everthing is working fine. and was working fine. except the part of the app, "my account" and "my rewards".after a few hours now says message unauthorized.  can't access anything in my account or rewards.  is there o...

Morty85 by Good Citizen / Bon Citoyen
  • 683 Views
  • 5 replies
  • 0 Bravos

Cannot access acount after deleted esim

@CS_Agent Accidentally deleted my eSim after I got a notification that it failed to install. My issue now is : I cannot get into my account now because the phone number associated with my account was on the eSim. Is there a way to get it resent to me...

TrY by Great Neighbour / Super Voisin
  • 1017 Views
  • 4 replies
  • 0 Bravos

Resolved! What happened to the points system?

Used to be getting 5 points per month due to how long I've been using Public Mobile for, but for some reason now it's only 1.25 points per month. I'm quite oblivious as to the changes and if there were any changes as I couldn't really find anything a...

ozwald by Great Neighbour / Super Voisin
  • 1235 Views
  • 9 replies
  • 0 Bravos

Resolved! New SIM card

I changed providers earlier today. i have not received instructions to insert my new SIM card. How long should i wait

Oz7 by Great Neighbour / Super Voisin
  • 913 Views
  • 9 replies
  • 0 Bravos

Lost SIM card and cannot receive two factor authentication

Hi,I purchased a new phone but I've lost my SIM card and cannot receive the two factor authentication to get into my account. In the past I was able to choose between text or email as a method to receive the two factor authentication but the email op...

CMelino by Great Neighbour / Super Voisin
  • 762 Views
  • 2 replies
  • 0 Bravos

my account is not transferring over

I am trying to set up a new account and it is not transferring over. so now my phone is not working and I need it working how do you get any help or have any way of talking to a customer service agent?

Kate-P70 by Great Neighbour / Super Voisin
  • 354 Views
  • 2 replies
  • 1 Bravos

I can't login

I tried to login to my secondary account to update my visa card information and it says the email is not valid and i can't log in.I don't remember the account number and I tried to resign in and reset the email address and the server is all confused....

Yoon1x by Great Neighbour / Super Voisin
  • 673 Views
  • 6 replies
  • 0 Bravos

eSim, are they interchangeable?

eSim are they interchangeable:If you get a different phone?If you like to swap back and forth to different devices like a phone to a tablet etc. 

Grinch by Model Citizen / Citoyen Modèle
  • 1105 Views
  • 9 replies
  • 0 Bravos

Resolved! Promotion plan

How long is the 20 gb for $39 promotional plan being offered? Also, does the amount of data and price per month remain the same as long as I keep the plan or is this the kind of promotional plan where the data is reduced and/or the cost rises after a...

Pete973 by Good Citizen / Bon Citoyen
  • 969 Views
  • 6 replies
  • 0 Bravos

New phone number is not valid

I chose a new phone number and paid for it,,the system showed me the new phone number is not valid, but I am using this phone number now.it doesn’t link my email.please help me.I chose a new phone number and paid for it,new phone number is not valid,...

A6EA306A-0881-4C64-BC2A-D5CA4AC1763A.png BD855374-A54F-429E-95FE-BEB885DDB882.png C3E1FB11-7060-4D47-AE54-CFA8DC0CEC25.jpeg
dustinbee by Good Citizen / Bon Citoyen
  • 776 Views
  • 6 replies
  • 0 Bravos

Resolved! Quebec Canada/US Plans

Looks like the Quebec Canada/US plans have been updated again. I'm not generally a jealous person, but all the love they're getting is making me feel like the forgotten middle child . That $43 plan is Let's try not to discuss ways of gaming the syste...

Screenshot_20230624-095932.png Screenshot_20230624-095920.png Screenshot_20230624-095959.png Screenshot_20230624-095947.png

Need assisntance with number but no sim card

Hello,I have lost my public mobile sim number when I was traveling, I'm now locked out and can't even log in to my public mobile account anymore which I need desperately to switch to a new provider(Telus), they told me I can resolve the issue here, I...

Anha by Great Neighbour / Super Voisin
  • 736 Views
  • 7 replies
  • 0 Bravos

Data usage

Lots of data is being used between 12:00am to 8:00 am. I’m at home during this time and usually in bed by 1:00 am so can’t understand why I’m using up data. At home I’m on my wifi should not be using data.Do you have an explanation for this? Thanks 

JJ57 by Good Citizen / Bon Citoyen
  • 773 Views
  • 8 replies
  • 1 Bravos

Eversafe Account

I got part way through creating an EverSafe account, but it will not let me finish. When I log in, I get a message asking if I want to log in or resume activation. When I choose Resume Activation it throws me an Error 404 message. I have tried again,...

Hilarymgt by Great Neighbour / Super Voisin
  • 774 Views
  • 6 replies
  • 0 Bravos

Resolved! US Roaming plan - I want to cancel/change date

I clicked "proceed to payment" on the US Roaming plan add on, thinking it would give me an option to select when this service is applied. I am not going to the states until August 12 this year.Does the 14 days automatically start from date of purchas...

Quin_S by Good Citizen / Bon Citoyen
  • 505 Views
  • 3 replies
  • 0 Bravos

Resolved! Compatibility

Hello,I just purchased a Samsung Galaxy A14 Model number SM-A146WZKAXAC.  Would someone please tell me if it’s compatible with PM? I’m in the process of returning the A12 Nacho I purchased 2 weeks ago because, according to a link from PM, it isn’t co...

Griffyn1 by Great Citizen / Super Citoyen
  • 940 Views
  • 8 replies
  • 0 Bravos

Resolved! Calls going straight to voicemail

My daughter has the $15 plan. She can make calls, and send sms to myself and my husband. She can receive sms from us but not from everyone and all calls made to her are going straight to voicemail.

Sabina84 by Great Neighbour / Super Voisin
  • 1055 Views
  • 7 replies
  • 0 Bravos

Help

I can't get in to profile can't make a payment and my phone is due

Tom39 by Great Neighbour / Super Voisin
  • 360 Views
  • 2 replies
  • 0 Bravos

Resolved! How do we register on network?

We just got a new sim card since we could not remember the password to log into our last Public Mobile Account. We put in the new sim, and it still does not work? Please help?

wes123 by Good Citizen / Bon Citoyen
  • 1284 Views
  • 9 replies
  • 0 Bravos

Cannot make International calls

Hi there,I have so many hours left in my Int. Calls bundle but I cannot make any international calls, to any countries including US. The weird thing is I was able to make calls before.I appreciate it if you can help me with that.BestSaeideh

SaeidehM by Great Neighbour / Super Voisin
  • 875 Views
  • 7 replies
  • 0 Bravos

Talk issue

I cannot send or receive calls. I have restarted the phone but still nothing. 

Pumpkinpuss by Great Neighbour / Super Voisin
  • 270 Views
  • 2 replies
  • 0 Bravos

Number has not been ported

@CS_Agent I'd like to have my number ported to Public, I missed the text from my old carrier. Can you initiate a new request?

anmills by Great Neighbour / Super Voisin
  • 283 Views
  • 1 replies
  • 0 Bravos

Resolved! International call Hungary

Why can't i call to Hungary?I have sufficient call time the system keep telling me i dialed the wrong way.It has ben couple of months least since I could make a call.

Orsocska by Great Neighbour / Super Voisin
  • 482 Views
  • 1 replies
  • 0 Bravos

Non receipt of SIM card order

Hi friends,My dad ordered SIM card online on May 1, 2023 wide order # 342363 but did not received upto May 22,2023 so wrote message throgh my community account & reordered it again wide order # 344958 on May 22, 2023 but till today not received yet. ...

ujjtiv1 by Great Neighbour / Super Voisin
  • 291 Views
  • 2 replies
  • 0 Bravos

Login to my account

Every time I log to my account I need a 6 digit code even after ticking the box saying that it is a trusted device

dieseldocfix by Great Neighbour / Super Voisin
  • 702 Views
  • 5 replies
  • 0 Bravos
Need Help? Let's chat.