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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Lost account

I opened an account with a new email address, but I lost my email address and I can’t remember my password. I use my visa to pay public mobile, and the payment has been made. How do I access my account?

Resolved! Didn't receive my bonus data/minutes earlier in Dec 2022?

A bunch of my friends and people online mentioned that Public mobile was giving away free minutes and 2 GB bonus data. They received a text before 15th Dec. I did not receive any bonus. My acct was activated more than 2 months ago. Wondering if there...

Data use during sleeping hours

I was just checking my account to see how much data I have been using to see if it is worth switching plans only to discover that my data usage only seems to be while I am sleeping (in my own house where the phone would be connected to wi-fi). Is the...

Resolved! Timing of port in a number

After I join PM, i.e. activate my new sim, and get a new cell number, how soon shall I port in my existing number from another provider? Such as within a week, within a month, or any time even after a year? The two numbers would be in same city of co...

Resolved! Talk VS. minutes

I was thinking about switching to another plan but I seen that that plan says "Unlimited Canada-wide minutes" while my current plan says "Unlimited Canada-wide Talk", just wondering if there is a difference in these two or not.

phone number changed without my consent

My phone number changed without my consent. people calling get not in service. How do I my phone number changed back. How do I get an agent through chat?

Never received text for free 2gb holiday bonus

As the title suggests. Please help. I can use some extra GB. Thanks

being charged more on the card than the amount due for my plan.

Hi!When the amount due for my next bill shows $15.75 on my account page, why am I being charged $36.75 on the card via pre authorised payment.Thanks

Resolved! US Add ons

I'm traveling to USA , will be there 3 months can I buy enough add on to carry me through.Don't really want to go thru the hassles every 10 days I have 2 phones.ThanksPBarna

Resolved! Receive text verification code abroad

Hello, I am trying to log into my banking website while abroad but my bank requires a code for sign in verification and it only sends the code by text message. Is there any way to receive a text to my phone while in Brazil?

Resolved! PM 2GB free data

When entering YES2 the circular motion is replaced by a red background with.. exclamation point. message "unable to send". Any way to fix this problem? Dec. 31 is a week away

Resolved! SIM

How can I activate My new SIM ??Thanks

Resolved! Change account plan

If I downgrade my plan, will I still receive my rewards, referrals, Auto pay and Loyalty credit?

Resolved! Suspended service

How does one reach an admin person that can help reinstate my wife’s phone account? Our credit card won’t work (even though it’s been used for other transactions today with no issue) and now her account is suspended. She has no phone currently… Thank...

Resolved! Mobile Network not available

Despite going through all of the options of Restarting my android phone, Removing the SIM card and checking for damage/correct fitment prior to reinstalling, Turning on and off Airplane mode, Manually selecting the Network (which it can't fine) then ...

Resolved! Having trouble

Is anyone around to help me?????

Resolved! Year end Bonus

I have not received a text message or an email offering the year end bonus for free 2 GB data and free 500 international minutes. How do I gain access to this promotion?

Why does phone say not registered to connection

Resolved! Mobile network not available

I'm getting constant issue making/receiving phone calls. When I try to call I get "mobile network not available" and the call won't go out. People call me and go directly to voice mail (which later I cannot access because of the 1st issue ). Data se...

Resolved! Can’t pay or unsuspend

I got a text that my plan didn’t renew so I went online to try to fix it. It won’t take my auto payment and won’t take a different credit card. When I try it just gives me “oops something went wrong”.

Resolved! Last statement and refund

I transferred 2 lines to another company. It seems I cannot log into my account anymore. How do I get the last statement ? How do I get the refund ? I used credit card.

Resolved! change of bonus data

I just signed up yesterday and got he bonus 5GB for 12 month but the sign up bonus data jus went up today to 12GB. Do you think I can get the new data bonus instead of the 5GB?

Resolved! US Data add on

I went for a 5 day trip to the USA, and signed up for a 10 day USA plan add on, including data text and calling. At no point during the trip was I able to connect to any data network. When I look at my account, it said there were no add ons active. I...

Resolved! My signal keep getting disconnected in USA Data roaming plan

I took USA Data roaming plan. One day it worked in one city, and next day it is not working in another city in USA. The signal keep getting disconnected every 2-5 seconds, so I am not able to use the data for my Android phone apps. I badly need data ...

Resolved! Charged Twice

Hello,Upon choosing US Roaming for $20, I submitted my payment and the message was "Oops.. it didn't work..try again", so I kept clicking payment now and I got charged twice, now I have 2 US roaming plans and a $10 credit. My credit card was charged...

Resolved! Spam calls from different numbers within my own number's last 4 digits

I keep getting non stop (every 5 minutes) soam calls from phone numbers with the same first 6 digits as my own number If I answer it hangs up after 3 seconds The calls repeat every 5 minutes from different last 4 digit numbers

Resolved! Username

I forgot my username

Resolved! Christmas holidays gift 2gb + 500min intl. SMS never received.

Hi, I'm a client for a few years now. Each year I receive the sms and I reply YES to obtain the gift. This year, I never received it. Anyone in this situation? We were supposed to receive the sms between 1 and 15 of December.

Resolved! Upgraded plan but now showing correct on Profile

Hello everyone, I upgraded my plan to $40/15G on Dec 21 requesting plan change on next renewal date (renewal date Dec 22) and it did change plans however it shows $40/5G not 40/15G. I am aware when selecting plans there are 2 options 40/5G and 40/15G...

Resolved! Cant log in

Trying to upgrade my plan but I can never log in for crying out loud it's been months and still hasn't been resolved I want someone to call me

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