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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Email address change

First off, trying to get help from Public Mobile is the worst! Who ever heard of not being able to speak to a representative.. I have 2 accounts in my name. Both using different email addresses.The one account is for my son's phone.I recently changed...

Missing SIM Card

I ordered a SIM Card on April 16 and it still has not arrived in the mail. I tried to submit a ticket but a order number is required before the next button can light up and move to the next screen. I never received and order number for the purchase b...

No service abroad

Can anyone help me get my phone working in Europe? I have paid for an add-on for unlimited texts internationally but am not receiving them. Bit of a problem when multi-factor authentication requires me to get confirmation codes that will only be sent...

Charging payment

Public Mobile charged me less than $25 before because I have an automatic payment and referrals. Where can I see if someone is still using my code? And how can I solve the issue?

Not able to access "My account"

I am not able to access my account. It says page under maintenance. Anybody facing the same issue?

Resolved! Error message when forwarding with 671234567890#

I want to keep a blocked number to leave my voicemail using the *67* # function but I get an error aboutConnection problem/invalid MMIPlease help. Thanks

Porting Issues: No Incoming Calls

Today I ported my number over from Freedom to Public Mobile. Everything seemed to be working fine except I am unable to receive any phone calls--all incoming phone calls go straight to voice mail. I believe this might have been because the porting ...

Can no longer pay

There is no problem with my credit card/debit card but Public Mobile does not accept my payments anymore. I've created a Community account but can't login to submit a ticket. Best, Max

How can I setup email on my Kyocera Duraxe E4710 flip-phone?

Greetings! Don`t laugh, but I`m done with modern cellphones.. and I`ve switched to a Kyocera Duraxe E4710 flip-phone. However, I`m unable to setup my Gmail incoming/outgoing, as I keep getting `Cannot sign in` errors.. and even `Network Unavailable` ...

Transfer

Transfer my phone number from Koodo to Public mobile

My Account

I have logged into my account but, I have not received an email to verify myself...now I am locked out of my account.Any help would be appreciated.

Resolved! My account

Hi, I can use this community service, but cannot get access to my account. I don’t know why. Please help me! Thank you!

Link community account to my account (?)

I receive a notice to link my account to my community account (?). I follow the steps closely but got stuck at the last step of clicking on "email". It did not respond.

Creat a new account

Hello, I want to create a new account. I just ported my phone number. Please help

Not receiving incoming calls

I transferred from BellAliant to Public Mobile yesterday. I responded “yes” to the text from BellAliant asking me to confirm that I wanted to transfer my number to Public Mobile. Then I inserted my Public Mobile SIM card in my iPhone. It has now be...

Referral code

I need Public mobile to add a referral code to my new account just opened. It states it will take 4 days for my profile so was told it will have to be added for me.

Porting number

I want to post my number. I have requested for it but didn't yet received code on my number.

Receiving USA Calls

Why I cannot receive USA calls on my new Public plan ?

public can't process my payment

I'm on auto pay. But public can't process my payment. I tried the incognito mode, another browser etc. What should I do ? My CC is the correct one

Call went straight to voicemail and a vm notification glitch?

I have an Iphone 12 and it's up to date. I randomly checked my voicemail today and saw that I had one waiting for me (strange that there was no badge notification on the Phone app, but there was one within the app). The call is from a local business ...

Resolved! Payment Receipt Access

Hi there! I recently started a new job, and the accountant was training me on submitting expenses. I'm allowed to expense a certain amount per my phone bill each month because I use it for work calls, but she needs to be able to see the GST and other...

What does Add-on "1000 U.K. Long Distance Minutes" mean?

Will be I able to use my phone (the same SIM card, phone number) in UK as I use it in Canada?

Account Number

How do i find what my account number is ?

My line is not working

Calling a Canadian, being told US error

I have a Canadian number, I'm calling a Canadian. My account is up to date, and I even have free US mins left. But, my call doesn't go through, telling me I don't have a US calling plan. It's making lots of sense why I can't make this important ca...

annoying calls

Does someone know how to prevent pesky calls.

Resolved! Planned Changed but I didn't do a thing

I was paying $25 a month but this month when my plan automatically topped up it switched to a new plan... $40 for 15gb. Can someone help me understand and provide info of how I can get my old plan back. I would like the $15 bucks credit to my account...

Resolved! did not receive my phone

Hi, i ordered a phone from Public mobile and to date i have not received it; how can i find out where it is ?

Strange data issues across two phones

Both my mom and i have the same phone (LG G8x) and have the same $25 PM plan but we both have differing issues.On my end the Dominos website will not load using mobile data about 75% of the time. This has happened to me in 3 different cities and if i...

Extremely FRUSTRATED

I dont know who to contact ....my line is not working. Which is costing me revenue. Customers have my number and cannot reach me. I need my telephone number which I've had even before public mobile came around. Please contact me to solve this asap

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