Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Update: issue should have been resolved. If your have problem still, please try to reboot your phone ----------------------------According to Telus Outage site: https://www.telus.com/en/qc/outages**Text issue could have been resolved Active outageD...
I am attempting to get resolution of the set up issues I am having with my wife's Iphone XR. Over a week ago we got her signed up for a Public Acct $25 per month with auto renewal each month. I got the email with setup instructions. I was able to por...
I moved to Koodo Mobile on July 4th. My number was transferred the same day and my Public Mobile account was closed but Public Mobile has charged me for the billing period starting July 12th. I request a refund and cancellation of the Public Mobile a...
Please assist me to either reactiviate my old account. Or for the e-sim to work with my iphone 8. Please help.
1. Can I use the international minutes I have on file to call Canada from the Dominican Republic ?
Hello @CS_Agent , I ordered a Public Mobile Sim on June 21 and it has not been received. The order number is 345991. Can I please get an update or replacement. I need this asap before August 24th as I need it before I go on a trip. Thank you, Brendo...
I currently have a plan with PM, but would like to get an e-sim. Would it be possible to create a new PM account with an e-sim and then port my current number over to this e-sim?
Anyone else having issue sending and receiving texts. I keep getting the little stop watch under each message, some send even though they say they don't(I tested with my wife). Others send minutes or hours later. Although my 2 factor authenticatio...
Started my new SIM and subscription in June with a credit card. New cycle started for the month of July, charged correct amount, but phone failed to work on the first cycle day. On the Public web app, it stated suspended, as the at the start of the n...
How can I switch my account from my current phone to my new phone?
i was getting txt notifications of payments until April, but the payments dont show in my banking history. no more text notifications since then, and i cant make sense of my payment history on here... each month says things like "available funds" ra...
When I try to access voicemail, it tries to connect for a few seconds, then disconnects. I tried the old "turn the phone off then on" but same result. Using a Samsung A13. Can you help? Thanks.
I hooked up my daughters phone yesterday, you never ported the number and she hasn't had service for 2 days which I have already paid for. She was with lucky and I think this i made a mistake transferring with you because I am getting no help, and to...
Hey Community Members!I'm not able to send text messages today. I keep getting a "not delivered" message. I have tried restarting my phone and my account is active. I'm able to receive messages, just not able to send. I do not have iMessage on as I h...
Hello, both of my public mobile iphones are showing "message failed" when trying to send an SMS message to a phone on bell mobility. Sometimes SMS messages will eventually go through after a long wait, but more often they just error out. Is there a s...
I need to change my credit card information but dot not see an option for doing so under my account. How do I do this?
I keep getting message that my texts are not being sent public error 2 i have loads of data and this just started yesterday need the ability to receive and send texts as I am in contact with a person that only texts help!!!
Today when i was at 7-Eleven I asked to take a picture of the Public Mobile Voucher Amounts, not only for myself but to share with The Community. Until today, I didn't know there was a $10 one.
Is there a sub-section part of The Community where Public Mobile Customers are able to make Recommendations or Improvements Threads &/+ Comments to make the Network and Community better and more user friendly?Here are some recommendations I'd like to...
When trying to enter the Friend Referral Code, after pressing Apply it won't automatically go back to the last screen to continue payment..I had to tap Apply a second time where 3 loading dots showed up, but it still did not redirect me back to the p...
Need my PUK number and no clue how to access it: Need help asap
Why on earth does forgot email send an email to the email which the person forgot? I can't recover my account.. this is the worst software design ever
My account showed an automatic top up which I never requested. Why did it happen?
Transferred a number from old provider to public, received the sms from previous provider, confirmed that service no longer works, been over 5 hours and public mobile service has not activated sim, restarted phone. Am i still needing to wait longer?...
I transferred my number several days ago but never received the confirmation message from my previous carrier. I didn't know this was needed and now I need to have someone from public mobile resubmit my transfer manually
Been with Public Mobile a couple of years now. The service and price are what fits my budget.I have been having issues with my account lately -- when I check my call history, all the numbers I have allegedly called are unfamiliar to me and the calls...
I have two public mobile numbers. Changed the email and now they are both Uber the same email which I didn’t realize I can’t do. How can I access the other number to update my information?
I have been wrongfully billed. Automatic payment. How can I talk to someone to get this fixed
I have paid for my account. eSim has been downloaded. I have been working on this since this morning and I need my phone operational today. I've been to the Telus store with no help there. Last message I received for Public told me to wait for two da...
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