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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Making calls

I topped up my phone and still can't make calls!!! What do I do?!?!?

Resolved! Cannot activate - refund plz

Hello Public Mobile,I am not sure what else I can do or where to go as you see below nothing works.I signed up for a service on Dec 15 and did the 90 day option. I tried to port my number over while setting up, but it failed and it kept erroring out...

Replacing sim card

Hello, my daughter lost her phone so I need a new sim card. At the same time, I would like to update her service tp allow for more data. I suspended her service when we noticed the phone missing. She has a new phone but I can't seem to order her a ne...

Resolved! 512 kbps on unlimted plan

With the "unlimited" data plans, ramping is to 512kbps. What can you do at that speed?Email and what else.?

Usage history

HiIs it possible to send a request for a usgae history dating more than 90 days ago ? It is an emergency situation

Suspend service

Can I suspend service for a period of time but keep same number.

Changing plans and rewards

hello, I am interested in changing plans but currently receive $8 credit each month for referrals, pre authorized payments and loyalty. If I change plans will I still receive this credit each month? Thanks.

Points system versus rewards system?

I was wondering what the benefits were for the points system? I am currently with the rewards system and I save $7 a month on my plan! I love the rewards system, but I am just curious to what the point system is. I think that I might stay with the re...

Extra Data

Why does Public not offer data add-ons good for a year like other cell companies??

Resolved! New to PM, having lots of trouble

Just switched to pm, transferred old number, got text from old provider to allow transfer. Unable to send or receive text messages now, but could yesterday. Also used to be able to make calls, but couldn’t receive them. Now can’t do either. Tried to...

New service not working

Hi,I subscribed to Public and purchased an eSim card from the website. I have been billed since Jan 10th but can’t make/receive calls/texts or use my data at all. I am also transferring my previous phone number. Is there something I’m missing? Thanks

Resolved! How to contact public mobile customer service about my payment

Hi, what is the customer service contact email address. Thanks!

Porting issue

just activated new account. I can call out however incoming callls go straight to voicemail. I'm assuming there is issue porting my cell number from Rogers. is there a way to corrrect this?

Locked out of account for the last 7 hours

I have been locked out of my account for the last 7 hours

Logged in but can;t see account info

I logged in to the website to update my credit card info for billing, but when I click on My Account nothing happens. No account info is visible anywhere. Is it a temporary problem or am I doing something wrong? Thanks.

Sign in problems

I am a customer of Telus and I have a Public Mobile cell phone plan. Since Telus implemented the eversafe id I have problems logging in. I have even tried using different email addresses for each. I am so frustrated.

Resolved! International roaming plans

I am travelling to Cuba tomorrow. I only see add ons for US. Are there any for other countries?

Resolved! Receiving an mTAN from Germany

I cannot receive an mTAN from Germany. It was tested and it was sent but its being blocked in Canada. How can I receive it with public mobile? I only need to receive it once and then can setup a push notification.

Resolved! 4G promo

I am on the 15 dollar plan currently but recieved a text about the 4G promo plan. Would I be able to switch to it and keep my number? I know it says for new activation only but when I replied to text it says it would be added to next months plan. Not...

Resolved! Clarification of Promotional Offer Received by Text message

I received an offer for 10GB data at 4G speed for 29 dollars per month. My question is will this be a new subscription at 29 dollars per month and include unlimited Canada-wide calling and unlimited text and picture messaging?

New Sim Card

I get a "not registered on network" error.

Trying to activate my sim and I get this, and it trys to text my sim, which is not working

We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be sent tophone number. We will need you to confirm this number. It wont go back to sending an emai...

Resolved! Why does it only give me downgrades for subscription changes but not upgrades ?

When I click change subscription, it only gives me 2 lower package options but no higher or ungraded options ?

Resolved! Can't update credit card

Lost phoneSuspended serviceBought new phoneNeed new SIM cardCan't purchase new SIM card because unable to update credit card info (because service is suspended?)Can't unsuspend service - button on website not working (because I need to update credit ...

$24 for 4 GB

I currently subscribe the $25 1 GB and received a text offer me $29 for 10 GB at 4 G speed, but I prefer the $24 for 4GB, cause I don’t need 10 GB that much, I rarely use up my data, only happen one or two times. I know this $24 plan is for new custo...

Resolved! Can't Register my Credit Card

Hello,My credit card is expired and I cannot register the new one. Please help... Thanks!

Service issue-Text

Hey guys, I'm having issue with my texts. I text something to my friends. It's fine on my end but when they receive the text, the text halfway down changes to another language. Like Chinese or something. Please let me know what to do. Maybe it has to...

Is the network currently down?

Hi! I have been experiencing some network issues where my phone is not connected to the network. It keeps saying "emergency calls" or I am getting messages saying there is no SIM connected. I have restarted my phone a couple of times along with takin...

Sim activation

Just activated sim and transferred my phone number but phone still isn't connected

Invalid SIM card

Hi, Community, I need help.I tried to sign in into My Account but there is a message: Invalid SIM card when i type the number printed on SIM Card. I use the SIM Card for more then 1 year and just needed to learn my account number. Any suggestion? Tha...

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