Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I was unable to respond to the notification to transfer my number from my old provider within the 90 minute window. How can I get another text message to transfer my number?
I move from Rogers to PM 2 months ago but have not answer yes to porting on Rogers msg and now I cannot receive calls.Thanks,
Before I didn’t have acces to the email which was used for my account, but I usually just received confirmation sms massages, recently I changed a phone # in the app, but when I try to log in I am getting a confirmation Cade to my old phone #.How cou...
I just let public mobile and i was looking to remove my credit card info. Will this automatically remove after the last charge?
Hello,I have been using the email to sms service for a while now with Public Mobile using: my_number@msg.telus.comRecently, I have seen many dropped sms using this service.Can the admins have a look at the cause of this?I don't see any drops of my re...
I can call a d use data but nobody can call or text me
How to cancel my order immediately? Do i have to ask help from my credit card company?
Hi, everyone.I'm a relative newcomer to PM but consider myself rather technologically inclined. I love the community support program here but I was wondering. While it's possible to get email notifications about forum topics I subscribe to, is there ...
Does anyone know if my phone will work in Mexico on my public mobile phone account
I changed my subscription from 25$ to 39$. Immediately after that I am unable to make calls. And all calls received comes through as an unknown number. I have removed my sim and restart the phone but I still have same challenges. It’s very frustratin...
How come my SIM card won’t activate online?Keeps taking me to the last step than says “subscription failed” than won’t let me go back or anythingi don’t want to be paying monthly for a phone I can’t even use
I changed plans the renewal is today, new plan has not kicked in, anyone knows how long it will take, l thought at 12am the new plan would begin
I recently had to get a new phone but now I have now data. Voice works fine, wifi, Data is turned on in settings, it just won't connect. Blackview BV8800. I had no problems with my previous phone a BL6000 from the same company.
Added $40 to my account this morning to pay for US add-on, but when I click on "deduct from account" to pay for, get message "Sorry/ we're unable to process your payment at this time". This has been happening for 3 hours now and it is time-sensitive...
Hello everyone,I live in Canada and am over in the UK to see family.I cannot however receive any texts which means I cannot log into my bank or credit card which has left me a bit scuffed. I purchased the UK 1000 Minutes Add-On, but still no luck. An...
I have a question regarding different plans. I have an old plan - for $60 /month included is 2GB at 3G Speed 30-day plan Unlimited International Text Unlimited Talk to Canada and the US US Romaing - Unlimited Text US Roaming - Unlimited Talk I need m...
It says I can’t complete a call to the us because I’ve used all my minutes. I’ve since bought us roaming talk and text and us long distance package to add to my unlimited talk.
Purchased the US data addon for $22.60 on Dec 7th.When in NY state on Dec 9th, this did not work at all.Even with turning on data roaming on my phone.
Hello,I will be traveling to Thailand for roughly a month and will be using and installing an eSim service for data abroad. Will this affect my current public mobile subscription in any way? Or will it be unaffected?
Hi Edited by ShawnC removed referral code and phone number
I cannot login to community using my old user name and password. Why is this?
Hello, I have refered a friend over to public mobile and now am in the process of activating his account but when transfering his number over to public mobile from koodo I get this message. "Invalid phone number Please enter a valid canadian phone nu...
My SIM card was lost while travelling and my email contact was blocked. Now I need to log in to my account to activate my new SIM card. Please help and advise.
I added my voucher to pay for a plan that had talking texting and data and it only gave me the data I don’t have anyway of changing the plan with out paying again, there is no number to call to fix this and I am stressed with my kids doctors appointm...
So my husband is being locked out of his account so I created this user account to help him. But the agent replied that he needs to create a user account to send a private message. how to create a user account without log into your account? Can you c...
the current plan description only said "100 mintues calling", not mention the " unlimited incoming"I wonder the plan still include the "unlimited incoming", or not
So I world like to to switch the SIM card how do I do that
Does public mobile support wifi calling? I work in remote location and I need wifi calling badly.
