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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11132 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22061 Views
  • 181 replies
  • 24 Bravos

Resolved! Phone hanging up

When receiving calls, I can't accept them, after a second they are automatically directed to voicemail.I have restarted the phone several times, I have a strong network, but it is still not working.Any help would be appreciated.I have purchased this ...

pio28asba by Good Citizen / Bon Citoyen
  • 758 Views
  • 24 replies
  • 0 Bravos

Resolved! Changing plan on renewal date

Hi there, A few weeks ago, I decided to upgrade my plan to the $55/month-20 GB plan. I wanted the upgrade to occur on my next renewal date, which is today (September 27, 2022). I just received a text message from Public Mobile that said my plan didn'...

boywithnoname by Great Citizen / Super Citoyen
  • 1265 Views
  • 19 replies
  • 0 Bravos

US roaming talk not working!

I'm currently roaming in New York and have 5 bars of lte service on the t-mobile network. However it always is saying call network failure. I verified I have purchased the 10 day add-on for talk and text. I've restarted my phone and set it to automat...

cleasonhorst by Great Neighbour / Super Voisin
  • 274 Views
  • 7 replies
  • 0 Bravos

bell counter broken ?

hi I know it's a very small issue compared to some of the issues with the site but is there a fix for the 25 that keeps showing with the counter?

Gunner123 by Deputy Mayor / Adjoint au Maire
  • 513 Views
  • 7 replies
  • 1 Bravos

Resolved! Pay voucher refund

I put the payment voucher in yesterday and forgot to change plans. I went to change plans and the voucher was no longer in there. I need to call a public mobile contact phone number or a refund?

Katherine1 by Great Neighbour / Super Voisin
  • 196 Views
  • 4 replies
  • 0 Bravos

Has not incoming calls

Hi   After a long time waiting for get sim card my. sim card has not any incoming calls. Please solve this problem or refund my cost

Noshin by Good Citizen / Bon Citoyen
  • 606 Views
  • 12 replies
  • 0 Bravos

Resolved! Roaming talk is not working in USA

Hi all. last week I purchased Add-on data and talk for the US. I was there for 5 days but I could not call anyone. The 250 MB data was okay and I received texts with some delay. My partner had the same experience. We did all required settings based o...

Masoud21 by Great Neighbour / Super Voisin
  • 666 Views
  • 8 replies
  • 0 Bravos

Hurricane Fiona Nova Scotia

My cell data is stocked up but not working (slower than dial up or random). My phone bars are 1 but go to 2 if switch off lte onto 3g. Is it just me and I need fix or is it overloaded system?

jennihouse by Good Citizen / Bon Citoyen
  • 346 Views
  • 9 replies
  • 1 Bravos

This is a joke , and quite frankly , theft.

So now today I've gone from SLOW data to NO data,,,, What is happening here ??  I still have not heard from a service Tech or anyone..,.    You have my money and i have no service ,  THIS IS THEFT ,, I EXPECT A REFUND. NOW.  This has been ongoing for...

Danimal35 by Great Citizen / Super Citoyen
  • 703 Views
  • 20 replies
  • 1 Bravos

Resolved! Refund

How in the world can I talk to somebody about refunding my money on my account. I wasn’t able to change My SIM card number after my phone was lost. Tried activating my account first so paid. Nothing worked. So I started a new account with my husbands...

Tacorm by Great Neighbour / Super Voisin
  • 144 Views
  • 3 replies
  • 0 Bravos

Bluetooth is not working in my car

Sorry if this question has already been asked. But I really want to know what is happening to my car. I can't pair it with my iPhone7 and can't use my phone while driving. I have Citroen C3 production year 2006. The IPhone has 128 MB of memory.

costumeweller by Great Neighbour / Super Voisin
  • 223 Views
  • 5 replies
  • 2 Bravos

Resolved! Can’t lock into my account

Hi I been with public mobile for a few years now and I had no problems . I have 2 accounts both in my name but with different emails one I use for my wife’s cell phone and the other one for me.The problem is with my account ,when I registered a few y...

Activation Issue

Is there a problem right now with the activation portal? So I have gone through the entire activation process and it won't accept my credit card. I got a red warning message telling me to check my card details. I've now done this with three different...

Sim card swap

My old sim card recently stopped working. I ordered a new one, but it wont let me change it in my profile. When I hit update nothing happens. I messaged the simbot with no response. Someone help please

Resolved! Voicemail message

Hello, Does anyone know how to change their voicemail message? I can't seem to figure out how. I saw an option a while ago, but now I can't find it since the website has been updated. Thanks!

Kierastang by Great Neighbour / Super Voisin
  • 224 Views
  • 3 replies
  • 0 Bravos

Resolved! App

Is there an app for Public Mobile?

Mar1a by Great Neighbour / Super Voisin
  • 778 Views
  • 20 replies
  • 0 Bravos

Resolved! refer a friend

I gave the promotion code for referring a friend to my son.  I have not received the $5 off my bill, only $1.  

cliffb1 by Good Citizen / Bon Citoyen
  • 298 Views
  • 4 replies
  • 0 Bravos

Resolved! I want to cancel my online SIM card order

Hi, there is a great offer for the 15 $ plan but it says I’ll receive my card in 5-10 business days.It may be too late to use that offer since the deal ends in 4 days. Is there any way I can cancel my online aim card purchase and buy a new one by goi...

Hus by Good Citizen / Bon Citoyen
  • 534 Views
  • 8 replies
  • 1 Bravos

Resolved! can't receive calls

I switched from lucky to public mobile and had service through here for couple weeks and have tried everything the bot simon says but still can't receive calls ( I carried my previous number over ) I'm ready to cancel and go back to lucky if it does ...

dylanduke by Great Neighbour / Super Voisin
  • 299 Views
  • 3 replies
  • 2 Bravos

Mobile network issue

Hello I need help as I no longer have any signal at home. When I try dialing it say no mobile networks available. We have 2 phones and had a mobile network, however as of yesterday Sept 25 we no longer have any signal at our address postal e3n4z9 whi...

mparahoo3 by Great Neighbour / Super Voisin
  • 536 Views
  • 12 replies
  • 0 Bravos

Resolved! Unable to make payment on suspended account

My wife's account has been suspended (forgot to load) and I keep getting and error message when trying to make payment. Error message says "Oops, an error has occurred, try again later". I've tried several times. Any wisdom words Community? Thanks. 

Koombassi by Model Citizen / Citoyen Modèle
  • 350 Views
  • 4 replies
  • 0 Bravos

password reset wont work

cant reset password to login to update payment info.phone doesnt work because i  think card expired   ..

piaskow by Good Citizen / Bon Citoyen
  • 292 Views
  • 5 replies
  • 0 Bravos

Resolved! Activation Deadline

Hello, I have a friend with a phone, and would like to sign her up (refer a freind) and take advantage of the promo that is on until Sept. 30th.... So I need a Sim card... can't get them locally, so ordered 2 online, from here... could whomever is sh...

AlexTait by Good Citizen / Bon Citoyen
  • 640 Views
  • 10 replies
  • 0 Bravos

Resolved! Credit topped up

Hi I have credited my account with $25 and I can’t use my phone. When I fail 611 there asking for me to top up. But I have $25 on my account. 

Chris1Magraw by Great Neighbour / Super Voisin
  • 217 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't receive PUBLIC MOBILE calls

Hello! I transferred my dads phone to public mobile and everything seems to be good except he can't seem to receive any calls from people on PM only. Others can call him. Any help is appreciated thanks.

nnsnns by Good Citizen / Bon Citoyen
  • 570 Views
  • 12 replies
  • 0 Bravos

Resolved! Extra data due to Hurricane Fiona

Just wondering if Public Mobile is offering extra data for their EXISTING CUSTOMERS due to Hurricane Fiona?I know that some other cell companies are offering it which would only make it fair to us. I love Public Mobile and would like to be treated fa...

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