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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25966 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37722 Views
  • 185 replies
  • 29 Bravos

Resolved! The PM App

Did PM announce the launching of the PM app in the community? If yes, I certainly missed it. I could install it to find its pros & cons, but can someone, who has used it, shed some light on its benefits for the existing users? The Android app: https:...

sa7375 by Town Hero / Héro de la Ville
  • 1971 Views
  • 17 replies
  • 0 Bravos

Changing subscription from next period

Hey, I requested a change of subscription plan to 39/month (20gb) and I cant to see anywhere if It got accepted. It showd it will be changed on my next month. But of I want to check it it keeps loading And now I got a message :Public Mobile here, Due...

Matejryba91 by Great Neighbour / Super Voisin
  • 489 Views
  • 2 replies
  • 0 Bravos

Resolved! Emails from public mobile?

I’m wondering if i’m missing notifications from public mobile as i wasn’t notified about the new log in system. From a redflagdeals message it sort of sounded that people were notified. Maybe i’m wrong.

latebuyer by Good Citizen / Bon Citoyen
  • 622 Views
  • 5 replies
  • 0 Bravos

Changing address, Why tax???

I was living in Quebec then i move to Calgary,y question why still getting charge by Quebec tax???

Alabsi by Great Neighbour / Super Voisin
  • 516 Views
  • 3 replies
  • 0 Bravos

Resolved! Certified pre-owned phones

Are certified pre-owned phones no longer being offered?  I can't find a link to them anywhere anymore.

Captainproton by Great Neighbour / Super Voisin
  • 1653 Views
  • 5 replies
  • 0 Bravos

E-SIM for Apple Watch

Hello! So excited for the new announcement but I can’t help and think about how it would work for an Apple Watch with LTE. Other providers often charge extra for an additional line. Do we have any info on how it would work with public mobile?

Pappoy by Great Neighbour / Super Voisin
  • 997 Views
  • 3 replies
  • 0 Bravos

Resolved! Recent Notifications

Since yesterday, I've had no new Notifications. Is that a common issue amongst us all or ..?

hairbag1 by Mayor / Maire
  • 2155 Views
  • 18 replies
  • 1 Bravos

Transfer from PC Mobile

@CS_AgentI am having trouble with my new transfer from PC Mobile. I am not receiving phone calls and text messages.  Your help would be much appreciated.  

Kgerber123 by Great Neighbour / Super Voisin
  • 808 Views
  • 7 replies
  • 0 Bravos

Lost phone

My son lost his phone, and we are trying to deactivate his account but EverSafe ID sends the 6 digit code to his phone, which as stated is lost. It is a continuous loop and we cannot deactivate h

Ms_Cheevious by Great Neighbour / Super Voisin
  • 575 Views
  • 6 replies
  • 0 Bravos

Change due date

So my due date is the 20 of each month how can I change it to the 1st of each month.and not lose service for the 10 or 11 days do I have any options or do I have to go without service any help will be appreciated 

Brew11 by Great Neighbour / Super Voisin
  • 862 Views
  • 12 replies
  • 0 Bravos

Resolved! Outing Call in my Usage Data Not Mine

Why do I see an outgoing call made yesterday in my Usage Data that is not mine? I checked my iPhone call history and confirmed the call isn't there. I never made that call. Thoughts?

Mondocanuck by Good Citizen / Bon Citoyen
  • 506 Views
  • 4 replies
  • 0 Bravos

Resolved! New plan data allotment

Is the 90 day plan offering 50GB data allotted each month? Or is it a total of 50GB for the entire 90 days?

Jason69 by Great Neighbour / Super Voisin
  • 469 Views
  • 2 replies
  • 0 Bravos

Resolved! Alaska coverage?

Just wondering if anything has changed with pm coverage in alaska? I thought i had a dual sim on a54 and find i have no sim card manager on my phone so that tanks that. I’m not sure whether to just try buying a us plan and see if it works.

latebuyer by Good Citizen / Bon Citoyen
  • 768 Views
  • 5 replies
  • 0 Bravos

Resolved! no more $25 plan?

Saw this plan yesterday in subscription, but don't see it today, could you confirm if it's gone?  Thanks!

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recaptcha by Great Neighbour / Super Voisin
  • 1359 Views
  • 13 replies
  • 1 Bravos

Issue with Subscription

Hello, I was trying to change my subscription to a new plan on my renewal date but instead, it switched to the new plan today, my old subscription was renewed yesterday so I have now been charged with 2 subscriptions. I am looking for some assistance...

MH10208 by Great Neighbour / Super Voisin
  • 332 Views
  • 2 replies
  • 0 Bravos

When could we use eSim?

I am an old user. I want to use eSIM card. Could anyone tell me when and how?

win2018 by Good Citizen / Bon Citoyen
  • 416 Views
  • 2 replies
  • 0 Bravos

PayPal Payment Refund

Hey all,I purchased a certified refurbished iPhone from Public's online shop a couple of weeks ago. For some reason my credit card wasn't processing and so I used PayPal to purchase the phone. Soon after purchase confirmation I decided to cancel the ...

neolazar1 by Great Neighbour / Super Voisin
  • 312 Views
  • 2 replies
  • 0 Bravos

Voicemail icon driving me nuts

For the past several weeks I can't get rid of the voicemail notification (Samsung Galaxy S23 Ultra) even though I do not have any messages!The only thing I can do is silence it for a maximum of 2 hours.  Settings in my phone are greyed out.I'm at the...

ken28 by Great Neighbour / Super Voisin
  • 620 Views
  • 5 replies
  • 0 Bravos

Resolved! MMS

Can't receive or sent MMS. Data is on, the APN is correct, did network reset, still not working. The provider is charging, but not providing service or help. Not happy!

Demaks by Good Citizen / Bon Citoyen
  • 1292 Views
  • 14 replies
  • 0 Bravos

Resolved! What happened to my old community profile?

Hi. After the update to the website and forum, when I tried logging into my community profile, it asked me to select a new nickname. I noticed that the profile is brand new and does not have any of the badges or the history that my original did.  I t...

Johnovich by Good Citizen / Bon Citoyen
  • 720 Views
  • 5 replies
  • 1 Bravos

Clue me in please.

I have an issue with one of my Community accounts that I need CSA help. Chat Bot is 404And @CS_Agent or one of my other @Meme won't stick in the private messages. And yes I do have private messages turned on. Any one else getting the same?

Sylvestor by Good Citizen / Bon Citoyen
  • 374 Views
  • 4 replies
  • 0 Bravos

Lost my sim card

I have lost my SIM card, how am I able to keep my phone number and apply it to a new SIM card?

Freyfrey by Great Neighbour / Super Voisin
  • 329 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't access old number to verify ID to subscribe

Oh no! I think I messed up. I was a Koodo month-to-month subscriber and tried to transfer my number to Public. I signed up as a new Public subscriber on the 20GB/$39 plan and selected the option to transfer my existing number. Everything seemed to be...

RRMMM by Good Citizen / Bon Citoyen
  • 1857 Views
  • 18 replies
  • 0 Bravos
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