Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hi everyone,i activated on the new 5G/$50 Canada/USA plan. i used a referral code from a family member for signing up, i used their link that they sent. I haven't been able to verify that the bonus actually went thru.do i have to wait until the end ...
Why has my monthly rate gone up from $13 and change per month to just under $23 a month since the change over in the rewards program. I have been with Public Mobile for 6 years and was earning rewards each month for loyalty, prepaid, etc. and now it ...
I just wondering from old rewards transfer to new points, I have 9.75 points, how can I make a payment first use 9.75points ?thanks
PM text said that gave a bonus data of 240GB as a client in the new rewards system switch, but I did not have it literally in my account. Does anybody know what is going on for this?
i can not access my account and was forced to create a new profile with a new email. My phone works fine and i am not behind on any payment. I was in Mexico and since returning my password would not work. I have tried to change it over 5x but it keep...
Hi im wondering why my plan costs 16.80$ now where before I was at 6.85$Edit by Dunkman: removed personal information from title.
My phone is not receiving or recognizing incoming calls. Not even on the call log. When people try to call me, they are given a message saying that call is disconnected.I have gone into Settings to "reset" and still not working. Texting in and out is...
Hello - once I am in the US and have purchased the PM 15 day US roaming add-on, what happens if I run out of 3gb of data? Is there a further US roaming add on I can buy?
Does the current offered $40 per month plan mean that I can use my data in Canada OR us and go back and forth? Or does it mean it can be used for Canada or US customers, but so only for one or the other? Also, does the 75 gigs renew every month, or e...
Hello, I transferred (or requested to transfer) my account from TELUS over 5 hours ago after purchasing a subscription. I received confirmation texts from TELUS to which I replied Yes, but no confirmation text from Public Mobile. My TELUS service has...
Hey is there like a phone directory where I can look up a friend of mine? So I can keep in touch with them?
HelloThe data on my phone is not working even if I have the data plan with 20Gb of data valid until June 11Please help me resolve this issue Thanks
I revived this text from PM earlier today.I think its great deal but I am not certain about a few things.1. Mentions data at 3GB but doesn't not mention text or talking.2. Will this replace the $ 15 /month plan that I have right now or is this JUST a...
after connecting to public my vpn stopped working
Could someone give me a link to a service agent? I get nowhere with the chat box. Thanks.
Does the text offer of 40 GB for $29.00 Replace my current subscription (not added to current one) ?
Hello,I first registered for public mobile with the ESIm option. I only realized post registration that the ESIM option wasn’t compatible with my IPhone X. So I purchased a physical SIM card and try to complete the registration process but it was uns...
Lost my phone so bought a sim card and updated the number while logged into my account. All my account information disappeared - name, phone number etc. I still haven't bought a phone. What now?
I have ordered my SIM on May 5th and already paid, but haven't received the SIM as yet. Can I do a store pickup instead? Also, you should have an option to reach a human, this is ridiculous
On April 10 $9.04 was deduct from my bank account. On May 10 $16.90 was deduct from my bank account.On April 15 $7.91 was deduct from my wife’s bank account. On May 15 $16.90 was deduct from my wife’s bank account.Would somebody tell me what happen?
Hello, I hope you are well. My credit card was going to expire in 7 days and the cycle reset May 24. I was wondering if the payment went through or if the payment will bounce back and show it as an outstanding payment. Thank you so much for the help!...
I have to make this post to get attention. Gotta be an advocate for yourself. Its been 2 weeks and no support. I don't think this community based support works..
Can someone explain if I update plan if I loose my Addons or Loyalty Bonus or both? Ty
I have started a ticket but haven't heard back. I signed up for public yesterday morning. Everything worked great. Then around 3pm I stopped getting texts from my wife. Odd thing is she can send pictures, she's in a group chat and I get them. It's no...
Hi everyone I noticed a plan of $21 a month with 3 GB and really want to have that ,but when I want to change my subscription it doesn't work.Other are saying that they received a text message with this offer,but not me .Can anyone help me, please
UPDATE #2:Thank you again for your help everyone, so the last hurdle was a sim pin, which was resolved through samsung chat. I'm going to consider this problem successfully resolved I think, at least for now. Fingers crossed I don't run into any more...
Hello need help, payment complete cannot subscribe
Hello. Ported number from Rogers to PM. I am unable to confirm full access as it won't the code to my phone number. I have no option to od it by email. I tried resetting account by email, but when singing in again I get the same error. Note I no long...
I submitted multiple tickets to port over my Koodo prepaid number but I haven't received any response in over a week. Is there any other way to contact customer service?
My grandfather recently lost his phone and I want to transfer the account he currently has to a new sim for a new phone. How do I go about doing this?@CS_Agent
