[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Overcharge
Why did I pay $28.00 in May and $33.60 in June? Is it possible to be overcharged?
Porting gone wrong
I am working to sign up for Public Mobile, and was not able to acknowledge the Bell Port Out request, and now my porting request is timed out. I need to re-initiate the port request, and to log into my account, the silly thing keeps wanting to valid...
Refund
My SIM card never arrived in the mail. I want my money back, but the chat bot keeps sending me through the same loop of click "contact us" and then, "please log in". After logging in, it's the same loop again and again and again. I just want to talk ...
Promotion of 3 gb + canada wide unlimited calls for $21
Hi, I see that new customers are offered this deal. Existing customers are only offered 1 gb for $19. I wanted to upgrade but 1 gb is too less and anything more than 3 gb is too much. Can this 3 gb deal be offered to existing customers,
Please help! I need to make a phone call but it won't let me
Hi! I am trying to make an important phone call to the USA but it isn't letting me, I don't know why. It says I have used all my minutes. This makes zero sense, because I barely talk on the phone. Why is it telling me this? I really need to make a ph...
Opening a new account first time
Do I need a credit check to get the 75 gig a month plan I can't find anything on the sight
Login
Do I have to have a confirmation code every time I login? Even if I’ve indicated the device is trusted?
Call
Hello, It is been more than 3 months that I can't make a call. Now I checked my account and have used 5 minutes but I can't make the call. Please help me to resolve this issuees.
Login to my account
Hi, Until today I have not had any issues logging in. Today when I try to log in this is the message I received " LET’S COMPLETE YOUR ACTIVATION - you can then either select resume activation or go to log in page.I already have a phone number and hav...
Create new account
How to create new account with phone no
Overcharged
I just checked my credit card statement and I was charged my regular fee of $22.60 early in the statement and then $28.25 at the end of my billing period. Why two charges this month? This is $28.25 more than usual for me.My husband was charged $4.52...
Cancel my subscription
My son ordered twice by accident. We cannot access the first phone number he received therefore we are unable to go in and cancel it. He did it again and now has a working number to his phone but I really need the first account canceled!
Customer service
I submitted a ticket 2 days ago, and other than the initial “template reply”, nobody has communicated with me. I have tried 5 times, plus filed two new tickets to get a response. Nothing!! If anyone is speaking to “Catalina CS Agent Public Mobile”...
Direct customer service number
Hi,Is there a direct customer service number?
Outgoing calls to 1(647)580-4001
My account shows many outgoing calls to 1(647)580-4001 from a few seconds to almost a minute. It was not possible for me to make these calls. Any explanations? How to stop this?
Resolved! use of phone in USA and outside of Canada and USA
First question:When in USA can i call for free to Canada and the USA?Second question:When travelling outside of Canada and the USA can I use WIFI or insert a local SIM card of the country i am in without disturbing Public Mobile's eSIM card? Please g...
why can you process payment service interrupted
everymonth it is the same issue with billing and service interruptions. this is getting to be ridicules. i have the right amount of money on file, why does the payment never seem to be processed. this company is crap
Resolved! Canada-US
I am on the 50gig Canada-US 5g plan. If I travel to US, can I make calls in the US to US lines unlimited under my plan? And also use my 50gig data?
QR code for new eSIM is expired
Hi, I ordered a new account with an eSIM 2 days ago. I tried to install it on my phone, but I got an error message saying that it was expired. My phone supports the installation of an eSIM. Is there a way for me to get a new one?Thanks!
Resolved! US Roaming/data
I am in the US for another 10 days and I have used almost all my US data. I have purchased a US Roaming add-on and US Talk and Text add-on. I have several GB of Canadian data. Do I need to purchase more US Data ?
Resolved! US roaming with a 3G plan
I am going to the US next week and want to buy a 3GB $30 add-on roaming bundle. However my plan is 3G and the Public Mobile Roaming page says that 3G is no longer supported in the US. What I want to know is whether my iPhone 12 will work at all? I...
Spending funds already in my account
I HAVE sufficient funds in my account but receive a Payment Failed message when I try to buy data
Resolved! Does this work outside of Quebec
Can I get the 75 gig package in saskatchewan.it says This plan is for Quebec residents only and intended for use in Quebec.and yet you all seem to be getting service in other provinces what is going on hear can I get this or not and how come nobody a...
Resolved! iPhone XR and 5G
Will my iPhone XR support 5G? Will upgrading to a new SIM for my XR allow me to operate on 5G network?
Just switched to PM
Hi there so I just changed my sim card to PM, I got the transfer text from virgin and replied yes. When porting in my phone number I apparently put in the wrong IMEI number however my account says its activated and the correct phone number is display...
Calls go straight to voice mail
Hi, I just ported my number from Fido to Public Mobile last week. Right after porting I can call out and also receive calls (and the phone rings). However in the last 2 days my phone no longer rings when my wife calls me and it becomes a major probl...
