Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I redeemed points 3 seperate times for a $15 bill credit. I can see it in my recent activitiy - Redemtion tabs in My Rewards. My question is, will those credits automatically be applied to my next bill or will do I need to apply them/redeem them. if ...
They keep sending me notification codes to my new number, but I am not getting them. Only when they are sent to my email address, I can respond. I still can't make calls or send text messages. My account is all paid up and I know my number, but I can...
HiI am public Mobile customer more then one year and during this times I did setup auto pay in my account for bill payments.I had have issues several times with public mobile because they could not withdraw my payments, so in may 2023 I changed my ba...
Pixel 6pro esim. I do not see the phone number in the system information. It is not in sim 2.Also the mobile network is now running at 14 percent. How do I check the setup. Can I reinstall the esim. David
I have $10 in my available funds and my current account balance is $10 but it won’t process the payment or resume my services. Can’t submit a ticket, keeps coming with an error. help???
I just joined yesterday and when I make calls today it says I am not activated on the network. What do I do?
Hi I have 2 separate plans started on 2 different dates with different email addresses but same billing and credit card info. My plans are some how confused and I am being billed on the same cycle for both eventhough I paid for the 1 plan on anot...
Howdy. I'm trying to sign up on the PM iPhone app and when it asks me to enter the 4 digit code, it's sent to my old number. I just ported in a different number recently. Is there a time line the system recognizes the new number to send the code to? ...
I set up a friend on Public Mobile and I entered his email wrong so he doesn't get any updates, What can I do to change it?
@CS_Agent I have attempted to click multiple different links, multiple different times, in order to submit a ticket, and the link does not allow me to submit a ticket. My U.S. roaming service did not work and I would like to address it with a Public ...
I just switched to public. I still have no network. How long does it take to have network again?
My son activated a new phone on the Lucky Mobile network today. Everyone seems to be able to call him except for my wife and I. We are both on Public Mobile plans. When we dial the number we immediately hear a message from Public Mobile stating that ...
HelloI got an Account under xxxxxxxxxxxxx@gmail.com which I got the plan for my spouse. Now she is gone to overseas and I need to activate the plan.When I want to login it sends a code to the public mobile number that is on the account and I can’t ge...
Hi there community,I submitted a refund request and was told that it would be processed within 7-14 business days. The 14 business days have passed and I don't see anything to indicate that the request was processed.With the new login, I am unable to...
Hey, I bought myself an internet data add-on with my reward points. It shows up in my account but mobile data is still not working. The chat not says if I am in Canada (which I am) I need to be subscribed. What does that mean exactly. I have an accou...
Hello,I received a dual sim work phone. I want to convert my physical sim card with Public Mobile to an eSim so that I can have both my work line and personal line on the same device. Is it possible to purchase just an eSim from Public Mobile? Aft...
no contact number???
My phone number was stollen and the person is using it as their caller ID and now I’m getting random people calling me asking why I have called them when I haven’t! How do I contact public mobile and get this issue resolved!!
HeyI was advised I switched to the new point system, I didn't. I'm now losing my loyalty & pre-authorized payment rewards. That's $6 per month.Does anyone know how to correct Public Mobile error? Thx
My son lost his phone. I want to cancel his subscription or get a new SIM card. But here is the trouble:1) when I log in, I only see my daughter's phone number (I have a phone number for each of them through Public Mobile)2) I don't understand the bi...
HeyI've been with Public Mobile for over 3 years. Under the new setup, will I lose my loyalty and pre-authorized rewards each month?
Hello,I have order SIM Card online on April 28, 2023 (order number 341959), but have not received it yet.I have open a ticket to follow up but no response yet.Please follow up and reply to me asap.Thank you ,AndyMay 30, 2023
My wife and I will be travelling in Europe in June. I’m wondering if for emergency use, the Public Mobile service will work in Europe? Just in case we get separated. From what I’ve read, it seems it doesn’t work in Europe.thanksBrent
I left my SIM card in a device in another country, I can't log in into my account to submit a ticket for assistance. Why is it soooooo hard to contact someone in this company? I order a new SIM card that should be here today or tomorrow and I don't k...
@CS_Agenthow do I switch from an ESIM to a SIM card? Please note I already have the SIM card.
Hello I got an Account under ali_n72@yahoo.com which I got the plan for my sister. Now she is gone to overseas and I need to cancel that plan. When I want to login to unsubscribe and cancel, it sends a code to the public mobile number that is on the ...
Hmmm? My account is attached to someone else's rewards!? When I am in my account and click rewards, it opens another window and says "Hello, (blah, blah, not me!)" the name is not mine! Help! How do I know these are my points or this other persons? ...
Hi @CS_Agent,When I dial the number to TMC +1(866)247-4999, I get a 5B1 error. If I use my landline (telus line) or use my VoIP number, they both work fine.TMC's agents also cannot reach out to my public mobile phone number but can call our landline....
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