[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! US Calling from Canada
I would like to be able to call my daughter in Texas from Vancouver, B.C. , where I live.I added the 15 day US roaming unlimited text and call add on hoping that would work. When I call the US now I get a message from Public Mobile saying " You have ...
missing points
I have an email saying I had 40 points so I used 10 points to buy 1000 US minutes. I should see 30 points remaining but the page says I have zero points, what's up?
PM problem calls with Rogers or Fido customers?
Has anybody else had issues with Public mobile calls made with Rogers or Fido customers? I've been dealing with some dropped calls in the last few weeks and now make a point of asking the other caller which network they use. A few weeks back, a Roger...
Got the promotional data 350 GB - Old plan rewards to new plan rewards
I received 350 GB of promotional data as part of my old plan. After a month, I changed my plan, and the promotional data was removed. This feels like a rip-off.My new plan, which costs $19, has now exhausted its data, and Public Mobile is asking me t...
Stolen phone!!!
Hello! My phone has been stolen once again, and once again I cannot remember a single password or provide enough verification that I am who I am. Luckily, before it was stolen I arranged a post paid bell Contract that I arranged on an esim for my now...
Date
Three days ago I purchased one gig of data with my points. It said it would take up to 24 hours to get into my account and there’s still nothing. This happened to me last time. I purchased my data with my points and they had to go into my account to ...
Payment for service taken,, service discontinued
the header says it allMY payment went thru this morning June 10,, and when i tried to txt or call someone this afternoon NO ServiceI have been with PM for about 5 yrs now,,, had to log into my account on a computer and PAY a second time to get th...
Reply to your email
My cell number is xxxxxxxxxxxxxxxxxxxxxxxxand my email address is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
extra data on plan
HelloWith my current plan, I have 1g data per month. I also have in my bank 2g data as a one time add on as well as 30g data given as a loyalty that expires in 67 days.My question is this: if i exceed my monthly data of 1g, which second bank of data ...
Ottawa
Hi. A coworker on Public and myself have had no data most of the day in Ottawa. Anyone else??
Couldn't receive iMessages
Hello, I wasn't receiving texts from iphone users when I set up my new Android with a Public Mobile e-SIM. Turns out, this phone number was used by a former iphone user. I de-registered the number with Apple and it seems like imessages are now workin...
Resolved! Long distance charges
I have a CAN-US plan. Can I call to the US from Canada without paying for long distance?If you have experience doing that, please share your experience.thanks in advance
Ported number
Helloi ported my number from a SIM card to MY Esim and my account shows the new ported number but my phone is showing the temp number i chose when i bought the esim. people can call me on the ported number, just wondering if this is a paper work is...
Resolved! Referral bonus
Just activated, but during activation referral code was not accepted ("Invalid Referral Code")
Resolved! changing to esim
Where can I get esim
Is Telus/PM having network problems today?
Twice someone has tried to call me and it did not ring on my phone. The second time someone left a message and when i clicked voicemail i got an empty line twice. The third time i was finally able to access my voicemail.
Why the slow internet AGAIN?????
I just don't understand...For once, PM was offering and delivering the same thing...but that was short lived. S can someone please explain to me how all of a sudden, out of the blue, my internet speeds have plummeted to a beyond frustrating level. En...
Swiching sim card and phone number new phone
I have an account with Public Mobile already, and my died, so I just bought a new unlocked phone and want to use my current sim card in that and keep my phone number of xxx-xxx-xxxx with that new phone. I popped in my sim card to the new phone and fo...
Resolved! When do monthly charges start?
I'm registering to which to PM today but my monthly account with my previous provider ends next week. Does billing start when one first registers for the service or when the SIM is activated?
Sim card not received
After a week I am still waiting for my SIM card to arrive by mail.Any ideal what is the hold-up?
Resolved! Waived SIM card fee rejected at Telus store
I'm contemplating moving from Koodo to Public Mobile, to the $29 40 GB plan currently offered. The website indicates the $10 SIM card fee is waived if collected from a Telus or Koodo store but when I checked with a Telus store at Hillside Mall, Victo...
Can I activate the SIM without using the app?
I got a SIM card for my sister to use while she is visiting Canada. Is there a way that a customer service agent can activate her sim without her having to use the app. The app won't work on her phone. Can a rep help her activate the sim without ...
US Talk and Text
Once again we travel to the US and purchase US Talk, Text and Data. About day ten the system stop working. I renew the Talk, Text and Data and it works again. Now I get home, I have purchased Talk, Text and Data three times and have days left. Th...
Resolved! Account is suspended, but I have enough funds in my account to fully pay for my subscription....
My subscription is set to renew today, I have $45 in my account (I redeemed a few "$15 off your bill") and I am on the $15 plan so I have more than enough to cover it. Why is it saying that my account is suspended? Phone and text still work, I just c...
Resolved! Activation issue
I activated a new plan and when I put the sim cars in to confirm account it say tye number is not active on server .what to do can someone pm me
Rewards points for switching from old rewards program
I'm wondering if customers on the old rewards system are getting 1 point for every month they have been with Public Mobile. I thought we were supposed to get 1 point for every month because they forced us to switch to the new points program.
Text messages don't download
I get dozens of text messages that don't download from my family and friends who say they never sent them.
Voicemail not working
I switched to PM a month or so ago, and my voicemail does not seem to be connected to my number. When people call they get an automated voice (despite the fact that I set up my own voice message), and I cannot access any messages they leave. I can se...
Services on hold
I have a warning that my services are on hold. When I pay no to resume services nothing happens. How do I resume my services?
