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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not receiving Sim cards after 3 weeks

I purchased a plan with a sim card and still have not received the sim card since Black Friday. Can anyone help?

Cannot get a text

I’m a new customer and I was sent a text to verify my account to get full access to my number but that phone number does not work currently and wouldn’t be able to get a text how do I change that number ??

Port number from fido

I am having trouble from porting over my number. Can someone from public send another request to port over my number to fido

Resolved! SIM card

I’m a new customer facing issues with my SIM card, I lose service and need to restart my phone several times per day

subscription plan upgrades

Why dont I see any available subscription upgrades in the subscriptions and add ons page. The only thing there when I click the change subscription is a downgraded package from what I have.. I currently have the 3g 1GB package, most of the current o...

Purchased Phone Plane But No ESIM QR Code For Activation

I just purchased a Public Mobile phone plan but was unable to activate it because it ask me to download and use an app. My phone does not natively support ESIM but I have a compatible ESIM adapter. It is not letting me go past stage 3 on the Public M...

Issues transfer number from Koodo to Public

I have problems with transferring my daughter's Koodo prepaid account to Public. I don't know the account number in Public but know in Koodo. I need agent support

Resolved! I have esim and can't bring my number to a new device

I am unable to buy a new esim fr a new device i just purchased. There are no options in my account for me to purchase a new one. I need to keep y number HELP!!!

How do we access our Public Points?

I noticed on Public Mobile Plan, they state earn $0.75-1.20/mth on Public Points, does that apply to existing customers? If so, how do we access our Public Points ? Also, are the points redeem for offset of bill payment or?

transfering number

Hello, I'm having trouble transferring my number from Speakout to PM. I got the message from Speakout (this services pigging backs on Rogers) saying that they have approved the transfer but I haven't received any messages from PM confirming that the...

Resolved! Do Public Mobile not give out Free data & minutes during Christmas period?

Past few year, Public Mobile will give out free data & free international minutes to existing customers, do they not do that anymore this year? I have not receive any text message or anything?

Data

According to the public mobile app My data is disappearing overnight while the phone is on a solid wifi connection and not in use. And it doesn’t correspond with my IOS usage stats. I tried to open a service ticket but keep getting an error page.

Resolved! Need to receive a text in the USA and cannot change my accout to add the addin

Hi:I have a couple of public mobile numbers and I am travelling in the US . This one that I am using is working fine finally in the US so long as we don't connectd to AT&T, it took a phone upgrade to us this far. My current problem is with my other n...

Port number help

Submitting a ticket doesn't work, need to Port number from Rogers thanks

Resolved! Losing Rewards

Hi, I just switched y account to a 5G from a 3G and the new plan gave me more GB's then before. I am grandfathered with my rewards, so I get $5 worth of discounts every month due to referrals, loyalty and autopay. When I changed, there wasn't any not...

transferring number

Transfer my number from Koodo to Public

add ons

I have purchased' 2 15 days $15.00 add on but I have only gotten 10days. I purchased another this morning but it"s not working. Is there a contact number that I can call.

Resolved! Problems with transferring number

I got this msg:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID.Can someone please help?I’m with Cityphone/Zoomer. Thanks.

Resolved! Holiday Bonus

Hi everyone! I was just wondering if anyone here knows if PM plans on giving a holiday bonus this year. Every year I've been a customer, I've received one. So far, still nothing.

Trouble Transferring Number

I recently switched to mobile here, everything was going fine until I didn't receive my 90min transfer verification from Rogers. I called Rogers and am told I need Public to Send the transfer request again so I can approve it or call them so they can...

Cancelling My Plan

Hi Community,Is there a link to go to cancel my plan? I cannot find it on the account page or on the app.Thanks

I have submitted transfer my old number to eSIM card with public, how do I know if transfer is done?

The waiting time is 4 hours, can I have temporary number for use during this waiting period?

CSA and accessing account

How long does one have to wait to hear back from customer service agent? Also, I haven’t been able to access my account - nothing opens up.

Resolved! Missed porting 90 mns timing

I had to remove my SIM card to get the eSIM setup.. did not think I had to put my SIM card back to get the verification code since it said it could take 5hrs. Once I put my old SIM card back in I received all the code and missed the posting text.

Change subscription

I wanted to change my subscription online, i clicked on change now and then i added my voucher number and I took the amount out from my previous subscription. how do I go to change that to be able to get the subscription i wanted and not my old subsc...

Resolved! Payment

How do I pay with an American visa when the form ONLY has an option to enter POSTAL CODE in the information section?

What is 12digit pin voucher pin and why the webpage is not allowing to update the payment options?

Where can i find the 12 digit voucher pin number? My credit card was expiring, I was trying to update my new credit card number but the online page always said we are unable to process at this moment. And now the service is blocked. Can anybody tell ...

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