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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! problem with esim and activation

I moved my son's phone over to PM last month with no problem. My contract with Bell is over and my husband and I both want to move to PM. I entered my IMEI number and found that my phone was compatible, so I purchased an esim. Once I selected the pla...

Resolved! Sign In Problem

Hello All,My daugher is in the states and put a new sim in her phone for the summer!She does not have "access" to her Public Mobile account.I want to make a payment for her but I can't sign on with the new Eversafe login screen since I cant get the c...

Resolved! Sim card no delivered

I ordered a sim card on May 21st. I was told it will arrive by the end of June 9 week. But it's not here. Can I get me money back?

Make payment

My cc has recently been updated and I need to.make a payment to my account and. I forgot my username and password.

Resolved! Usage History Downloads - random snippets - not following applied filter

Tried to gather up my Usage History Download for last month, it doesn't seem to work properly anymore. It gives me some random snippet of time when I download it, looks like about a week, not the full range of the currently applied filter. When I tri...

Resolved! Problem with phone

Daughters phone is stuck in no connection due to a problem with billing in past can someone help me? I used to have to buy a card from the kiosk and send the code into someone from public to enter for me. Now with this new forum I’m not sure how to d...

I got my identity back!

I lost it with the change to "Eversafe". Here are some lessons I learned:The new identity you are asked to create is disposable, you won't get back anything associated with it.Bravoing a post about the problems doesn't seem to work. No response aft...

Resolved! pin

i dont know my pin and i want to top up my account. is suspened

Resolved! 90 day plan

Can someone explain the 90 plan to me. I see an offer for $44 a month on a 90 day plan. I also stat with the 90 day plan you pay $39 and get 15GB plus 15 GB of data. Does that mean you get 30GB of data a month which is 90GB for the 90 day or it’s 30G...

OVERPAYMENT AGAIN!!!!

CROOKS STRIKE AGAIN 4 MONTHS IN A ROWI cannot believe they've triple dipped into my money again this month. This really is criminal and I'm thinking of seeing if they can actually be charged with anything.. Its gone way beyond ANNOYI...

Resolved! I paid for promotion subscription but no service !

I paid for promotion and was charge for it the $44 for 30GB. My bank transaction charge from public reflects this plan. Cause I was charged $49 so why do I have my old plan of $40 for 15GB data? I paid today June 10th I need this problem corrected AS...

Resolved! Need Assistance with Mobile App Code

Hello. A few weeks ago I ported in a number from a different source. Everything is working great and the number works. However, I've downloaded the new app to the phone and when it does the 2 auth key, it wants to send the 6 digit code to my old num...

Resolved! Data not working for 5 days

My data has stopped working. I returned from the uk where I used a different SIM card. Once I got back to Canada I installed my PM sim and I can call out and recieved calls but nothing with data. Wifi works fine.I took my phone in to a repair shop an...

Payment overcharge

My subscription didn’t renew automatically so I tried making payment. Each time my subscription wouldn’t renew. Tried using the bot and even authorized for payment to come off my credit card. Phone still wouldn’t work. In my third try I changed my su...

Resolved! US roaming

Hi, I am leaving to Florida in a few days and want to buy add on US data roaming for 15 days. My question is When should I purchase the add on? The day of or can i buy a few days before I leave. Will in kick in right away when I landed? and any other...

Cell phone number recognized as fax number

Hi, my landline is connected to my printer which I also use as a fax (yes, some people still use those) sometimes. When my kids call me on my cell phone, the fax on my printer comes on (we still can talk but over the loud fax sound). Could this have ...

Resolved! US talk, text ann data add-on details

Hi, I am going to the US soon for 15 days. If I purchase the US talk, text and data add-on, will I be able to receive and send text messages to Canada while in the US? Also, what about calls from and to Canada? Will I be able to receive calls from an...

Resolved! Data add-on question - what gets used first

I have a question that was prompted by the new data add-ons that now expire after 30 daysScenario: I run out of data on day 25 and then purchase a data add-on to get me to the end of the of the month. When my plan renews 5 days later, I want to still...

Resolved! Credit card was billed even though I have enough available funds. How do I pay with available funds?

I'm not new to Public Mobile. I've been here for years now, but this is the first time I've added funds to my account beforehand to cover my bill. But this morning, I got a notice from my credit card company that Public Mobile tried to take funds out...

Lost SIM card

I lost my SIM card.I want to suspend my previous account and order a new SIM card with the same phone number. Can I do that?

eSIM activation error

So everything was going fine kind of I signed up and paid $5 for a eSIM and a plan I got my phone activated then the app kept trying to activate it again and it always said there was a error so I deleted the eSIM on my phone and tried to reactivate i...

Internet data is not working (wifi is working)

Hello,My internet data plan is not working. I still have 3GB of unused data. I reset my network settings and still not working.Thanks,Auril

Auto-pay rewards on 90 day plans

90 day plan on old loyalty program If you switch to a different plan and pick the 90 day plan. Do you get $6 off for auto payment or only $2? My old plan gives me $2 off per month/bill if I am set up for autopay. Curious how this works on the 90 day ...

Resolved! Stolen number

Can anyone tell me why Public Mobile would transfer my phone number to a customer without my permission? I recently received a request to transfer my number to a new Public Mobile account. It was either a fraudulent request or a mistake (unknown). De...

How do I get my $5 PM eSim?

New account, selected my plan and $5 eSim option.Account activation failed on step 6 of 6 when I requested a phone port.Customer support said they can't help me until I get a sim number but I ordered one already and paid.How do I get this eSim?!

No Port SMS, Can't receive calls or texts, therefore cannot log in to create a ticket due to 2FA.

So I purchased my subscription a week ago with an E-SIM, attempting to port my number over from Rogers. Bills are paid and up to date, but oddly I didn't ever receive a port request text from them. Everything was working fine until a couple days af...

Resolved! Transferring from Koodo

The final step for the transfer failed because I wasn't informed until then that I was supposed to choose (temporarily) a new number to successfully complete the transfer. There don't seem to be a way in the app to return. I sign back in and I am at ...

Resolved! $44 plan ($39 90d) data amount

With the $44/month plan , is it 30Gig/month as long as you're on that plan? Or does it revert back to 15Gig only after 3 months?Thanks

CS_Agent

Hi , i'd like to buy a new sim card to add a new cellphone service to my existing service for my business and I'm wondering if i could use my own referral code to use it for myself so i could benefit from it . if the answer is yes please tell me how ...

Resolved! Can't login to my other account

Hi there at Public Mobile, I have a unique problem with cancelling my original account. I bought a new phone for my wife's father and installed a public mobile account on the phone.But he has moved back to the Philippines and no longer needs the pu...

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