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Wifi Calling - good news

matthewfc
Good Citizen / Bon Citoyen

 

Hey folks,

I submitted a ticket asking about setting up wifi calling yesterday, and got a bit of good news in the response. No indication exactly when yet, but it sounds like it's coming...

"Unfortunately for the moment wi-fi calling isn't implemented with us, but it will in the nearby future, I can't say when exactly, but the moment it's active you'll be notified. 🙂

Andu"

That'll make such a difference for me as I routinely use my phone in areas with poor cell service, or often no cell service whatsoever on any network, so wifi calling is really important for me to be able to receive calls, texts, 2fa codes, etc.

Just thought I'd share the good news as there's been a number of threads about this previously. I'll believe it for sure when it happens, but I'm optimistic.

32 REPLIES 32

@Wayworn Telus has it because it is a Tier 1 provider.  

PMis a tier 3 provider and at the moment, none of the tier 3 has it.  It might come one day, like 5G and eSIM both cane to Tier 3 unexpectedly.  But as of today, no solid sign that Wifi calling isncomimg here any time soon 

Wayworn
Great Citizen / Super Citoyen

I think that it's just a matter of time because Telus does support WIFI calling features ----

Information about the TELUS Wi-Fi Calling service for Apple and Android devices

Wi-Fi Calling is a feature available on iPhone and Android that allows you to call and message (text and multimedia) over Wi-Fi when you have little or no cellular coverage. You can use Wi-Fi Calling to call and message as you do on the cellular network, even if the person on the other end is not using Wi-Fi Calling.

lbm
Great Neighbour / Super Voisin

Good to know this

Fluffyone
Great Neighbour / Super Voisin

Yes, I understood this using context from the original post, and was expressing how great this would be. 


@Fluffyone wrote:

This is amazing! I’ve almost considered switching providers over this, but the price of Public is just too good. I’ll be glad to get better connectivity through Wi-Fi 


There has been no official announcement about Wi-Fi calling.  Customers should not expect this feature any time soon.

Fluffyone
Great Neighbour / Super Voisin

This is amazing! I’ve almost considered switching providers over this, but the price of Public is just too good. I’ll be glad to get better connectivity through Wi-Fi 

heccubus
Great Neighbour / Super Voisin

Really hope this is true .

Although I live in Toronto surrounded by towers , I'm in an older apartment building with lousy cell reception for much of the year when the doors and windows to the outside are closed.

This is the one feature I miss after porting from Koodo earlier this year.

 

slusagm
Town Hero / Héro de la Ville

@will13am 

Google Voice is not Wifi Calling, it is using Wifi (or mobile data) to call, but it is an VoIP app

@will13am The continuity of my regular phone number for calls and texts is important to me though, as I have business dealings that are not conducive (or convenient) to juggling multiple numbers. My situation works good as-is, but Rogers definitely has a better WiFi calling implementation. 


@DennyCrane wrote:

@umnikke8 Yes, **if** WiFi calling comes to Public Mobile it will be Canada only. I have a Telus line with US and Mexico included, but even their wifi calling only works in Canada. It's unfortunate because sometimes I'm in poor reception areas in the US.


Google voice is your WiFi calling in the US.  In fact you can look at it as international WiFi calling.  

@umnikke8 Yes, **if** WiFi calling comes to Public Mobile it will be Canada only. I have a Telus line with US and Mexico included, but even their wifi calling only works in Canada. It's unfortunate because sometimes I'm in poor reception areas in the US.

fixin1
Deputy Mayor / Adjoint au Maire

@golfball - That was me. Someone on Reddit told the same answer earlier this year. Should see if I can post it here.

EDIT: Found it on my old account:

IMG_7397.png


@LitlLdy wrote:

@will13am wrote:

@LitlLdy wrote:

@matthewfc , thank you for sharing this. Customers like me can definitely benefit from Wi-Fi calling. Even when I am at home my cellular signal isn’t always good. The town I live in doesn’t have any Telus towers here & there’s only one Bell tower which I connect to for Public Mobile. Rogers has 2 towers here.

Some CS_Agents don’t always provide correct information but I trust Andu when he says something. 🙂


Telus and Bell have tower sharing agreements for most of Canada.  


@will13am , I know but unfortunately there’s only 1 Bell tower here which I connect to & most of the time it is not strong enough for a reliable signal here in town whether I choose 3G, LTE or 5G Auto.


If you use an app like network cell info lite for android, you can determine the type of hardware on that tower.  It is likely the same spectrum might be used across the 3 networks which explains why changing network type doesn't do anything.  

matthewfc
Good Citizen / Bon Citoyen

@slusagm wrote:

hi @matthewfc 

RCS is pretty much the iMessage for Android users.  I think iOS finally agree to open up iMessage for Android with RCS,it will come soon


Yeah, RCS is coming to iOS. AFAIK that doesn't have anything to do with wifi calling or routing SMS or RCS over wifi though.


@will13am wrote:

@LitlLdy wrote:

@matthewfc , thank you for sharing this. Customers like me can definitely benefit from Wi-Fi calling. Even when I am at home my cellular signal isn’t always good. The town I live in doesn’t have any Telus towers here & there’s only one Bell tower which I connect to for Public Mobile. Rogers has 2 towers here.

Some CS_Agents don’t always provide correct information but I trust Andu when he says something. 🙂


Telus and Bell have tower sharing agreements for most of Canada.  


@will13am , I know but unfortunately there’s only 1 Bell tower here which I connect to & most of the time it is not strong enough for a reliable signal here in town whether I choose 3G, LTE or 5G Auto.

slusagm
Town Hero / Héro de la Ville

hi @matthewfc 

RCS is pretty much the iMessage for Android users.  I think iOS finally agree to open up iMessage for Android with RCS,it will come soon

matthewfc
Good Citizen / Bon Citoyen

@will13am wrote:


A lesser discussed item is RCS which you could call WiFi texting.  The iOS users in the crowd will get access to the feature later in the year when a new OS update rolls out.  Android users have had the feature for some time now.  


I'm an iOS user, and I'm fairly sure I was able to send SMS over wifi using wifi calling on rogers previously. I don't think it's an android-only feature. I know for sure I've received SMS over wifi when connected that way, because I've used it to get a 2FA code with no cell service at all.


@LitlLdy wrote:

@matthewfc , thank you for sharing this. Customers like me can definitely benefit from Wi-Fi calling. Even when I am at home my cellular signal isn’t always good. The town I live in doesn’t have any Telus towers here & there’s only one Bell tower which I connect to for Public Mobile. Rogers has 2 towers here.

Some CS_Agents don’t always provide correct information but I trust Andu when he says something. 🙂


Telus and Bell have tower sharing agreements for most of Canada.  

LitlLdy
Mayor / Maire

@matthewfc , thank you for sharing this. Customers like me can definitely benefit from Wi-Fi calling. Even when I am at home my cellular signal isn’t always good. The town I live in doesn’t have any Telus towers here & there’s only one Bell tower which I connect to for Public Mobile. Rogers has 2 towers here.

Some CS_Agents don’t always provide correct information but I trust Andu when he says something. 🙂

slusagm
Town Hero / Héro de la Ville

true @umnikke8, I think most Canadian mobile companies limited the Wifi calling within Canada

slusagm
Town Hero / Héro de la Ville

Good news for us @matthewfc 

I learned that the lower tier companies don't give Wifi calling.  But PM was the first one to offer 5G out of tier 3, maybe they will be the first to offer Wifi calling.  That really help for people with poor network connection


@hairbag1 wrote:

@will13am 

so basement dwellers and others with degraded cell signal /  poor cell reception will appreciate the wifi calling feature. Good on PM to add this benefit.


A lesser discussed item is RCS which you could call WiFi texting.  The iOS users in the crowd will get access to the feature later in the year when a new OS update rolls out.  Android users have had the feature for some time now.  

matthewfc
Good Citizen / Bon Citoyen

Yeah, I hope they don't, but it being georestricted does seem likely, since that's what Koodo does. I'm of the opinion that the CRTC should prohibit artificial restrictions on wifi calling. Back when I was on rogers, I had wifi calling enabled, and then paid for wifi on a flight, and I actually received an incoming call, so technically it can work anywhere if they don't artificially restrict it. Regardless, it would still be very useful for me personally, as my primary use for it is areas close to home with no cell service, rather than travel. And when I do travel most of the time it's to the USA where I have unlimited roaming on PM anyway. If they're smart and technically able to do it, they'd at least allow USA wifi calling for people with unlimited USA plans (since that could actually save them money.) For folks who do want to use it travelling, from what I've read it's a little finicky but possible to do on Koodo, by disabling location services and activating a VPN before enabling wifi calling.

matthewfc
Good Citizen / Bon Citoyen

It won't change much for most users, especially not in big urban areas. For those of us who live in rural areas like me, it means being able to make and receive calls where there is a wifi connection available, but no (or very marginal) connection to the Telus cell network. I visit friends who have wireline internet and wifi, but no connection to any cell towers on any network (not even for SOS calls), and it's very useful in situations like that. It can be useful for folks in concrete walled basement apartments too sometimes, even in urban areas, if they don't have a good connection to the cell network at home.

hTideGnow
Mayor / Maire

hi @matthewfc 

 A reply from Audu should be reliable.  thanks for the good news. 

@will13am 

so basement dwellers and others with degraded cell signal /  poor cell reception will appreciate the wifi calling feature. Good on PM to add this benefit.


@golfball wrote:

This is not the first time 2024 has been mentioned for Wi-Fi calling. Earlier this year someone said CS had mentioned summer 2024, and that it'll be available in Canada only.


The Koodo site informs what we can reasonably expect when WiFi calling rolls out.  There is nothing stopping me from dreaming big.  Public Mobile did get 5G before Koodo.  


@hairbag1 wrote:

@will13am 

for us un-informed...can you explain how wifi calling will benefit the masses.


The Koodo site explains how WiFi calling extends talk and text capabilities when the mobile network connection is weak.  So pretty much WiFi operates as an extension of the mobile network.  I am guessing this feature is useful for maybe 5% of the customer base.

https://www.koodomobile.com/en/help/wifi-calling

@will13am 

for us un-informed...can you explain how wifi calling will benefit the masses.

golfball
Town Hero / Héro de la Ville

This is not the first time 2024 has been mentioned for Wi-Fi calling. Earlier this year someone said CS had mentioned summer 2024, and that it'll be available in Canada only.

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