Good morning Support-Community Team,
Background: I have been on $ 25 per month plan for a long time, and time and again I get add-ons for minutes to call parents in India. Around two weeks ago I had purchased an add-on for data temporarily.
Current Problem: It looks like my phone subscription plan has been auto-upgraded to $ 45 per month from this weekend, and my subscription has been placed on hold asking me to pay more to resume services (I don't know whether it was an inadvertent system glitch). I'm not able to make or receive any phone calls. I realized about this only this morning. Last night, I tried to purchase India calling 1000 minutes add-on for $ 15, and the funds has reached the 'Funds Available' but the system kept spinning with no further progress. On November 7th an auto-top has happened for $ 25 (my usual subscription plan).
Current Ask for Support: I'm interested only in $25 per month plan (with unlimited Canada-wide Talk & Text, with 4GB 4 G speed data). It serves my needs. Kindly help look into my account problem and re-enable my $25 per month phone plan subscription based on Nov 7th auto-top up payment made for $25 plus tax. Also, enable the add-on of 1000 minutes India and Pakistan calling minutes based on the $15 plus + tax I paid on the Nov 9th night.
Thank you,
Sivasankar
