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Mischarge

Emy19
Great Neighbour / Super Voisin

I’ve been charge 5.00 from my account this morning and I don’t know why, please I need a response 

3 REPLIES 3

Emy19
Great Neighbour / Super Voisin

Thanks y’all, the issue has been resolved 

Dunkman
Oracle
Oracle

@Emy19 

Check your payment history in your self service account. That might provide more useful information.  Exact $5 charge is unusual since Public mobile will charge taxes on top of anything customer purchases.  

golfball
Deputy Mayor / Adjoint au Maire

Did you happen to purchase a $5 data add-on? 

If you're unaware of where the charge came from I suggest contacting customer support to clear things up. To contact support you can submit a ticket through the chatbot by pressing the chat bubble in the bottom corner and typing in "submit a ticket" and selecting "Contact Us". If that doesn't work you can message support directly from here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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