CREDIT CARD MISCHARGE

[Pentico]

I RECEIVED MY ORIGINAL SIM CARDS, WAS CHARGED PROPERLY FOR INITIAL CARDS. THEN CHARGED AND SENT ANOTHER SIM CARD WEEKS LATER. WHY THE SECOND CHARGE AND NEED TO SEND ANOTHER SIM?

[JL9]

I am guessing this is the erroneous message glitch on the sims and your card won't be charged and you won't be receiving another sim, however if you do a CSA should be able to resolve it relatively quickly

[CountyDownIeUk]

Did you buy the SIM cards online from the link on this site?

From Public Mobile or Amazon?

Credit Card or PayPal?

[Meow]

Did you actually receive second SIM? Did your credit car get charged for second SIM?

There was some mishap last week when many customers received note of 'SIM car order' even though they did not order it.

You can always file a complain with the agent and ask for refund.

[softech · Accepted solution]

@Pentico   was the charge for the 2nd SIM card showed up on your credit card last week?  PM has sent mass email by accident about sim card orders, many were in fact just wrong email but no sim card charge.  I guess that was not your case, you actually got charged and got sent one.

Please open ticket with PM Support for a refund request

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there