credit card expired

[grace77]

my credit card expired and my account is locked. How do i add my new credit card card for payment?

[hTideGnow]

hi @grace77 

ask support to help to get back into the account 

 you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

[Handy1]

@grace77  Wait one full hour and try again might have to wait up to 25 hours but try  with new web browser and use incognito mode /  private mode or use the app instead , but if in a hurry you can buy payment vouchers from shoppers drink mart 7-11 / shell gas station and load the funds *611 to resume service right away