data not working

[gravityfeeder]

I was overseas for a couple of months on my return too Canada I find that I can make calls with my phone but my phone does not recognize my Public Mobile data. A screen pops up and says that I have no data. I am paid up, data is turned on and as far as I know nothing has changed with my phone?

[will13am]

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@gravityfeeder wrote:

I set the APN to Telus, problem persists

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@gravityfeeder , this is the Public Mobile APN settings.  Make sure your selection matches it.  If there is no identical option for selection, then manually create a new APN.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

[gravityfeeder]

I think that I tried that as well, not sure. I did set the APN to Telus

[gravityfeeder]

I set the APN to Telus, problem persists

[gravityfeeder]

I tried that, no success

[will13am · Accepted solution]

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@gravityfeeder wrote:

I was overseas for a couple of months on my return too Canada I find that I can make calls with my phone but my phone does not recognize my Public Mobile data. A screen pops up and says that I have no data. I am paid up, data is turned on and as far as I know nothing has changed with my phone?

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@gravityfeeder , by chance did you do a manual APN selection while using your phone overseas?  I am guessing that your phone is pointing to an incorrect APN which will affect data but not calls.  

[hTideGnow]

HI @gravityfeeder 

but voice calls work?

try Reset All Networks on our phone

[eddieO]

@gravityfeeder, try toggling your airplane mode off and then back on, also check that you have your data turned on in the settings.