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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data reward

Just checking to see why I might not have received my 30 gig data bonus reward offer?My partner got a text today about that but I didn't and we are on the same account.Let me know as soon as you can.Thanks

Other account

I cannot access my other account at all. I need help please ASAP as my daughter now has no service as my credit card expired.

Resolved! Remnant of temporary number after porting in

I just migrated 2 phones from Koodo to PM. Both phones (Android) failed during SIM card activation. I was able to complete the activation and porting in of the first phone with the help of a Customer Service agent after creating a support ticket.Th...

subscription not activated

Just signed up for a new plan. Choose the esim and number port from Koodo. Now my account just says subscription not activated and to contact customer service. The credit card charge was posted successfully. Need help please

stuck porting number from koodo

Hi,I was trying to port my number from koodo with the app. my account is now stuck on subscription not activated, and when i try to resume activation on the website it gives me an error page. I never received an SMS, and activation failed in under 5 ...

Wrong subscription selected

I selected the wrong subscription earlier this evening. I need to upgrade it. How do I do this.

Who do I talk to about billing

i recently went on a trip to New York and purchased a roaming package add on for $30 for 3g data. This was a waste of money as I was not able to access data when I needed it. I was only able to contact people with their phone/SMS, for those that I ...

Getting friend's new account sign up bonus and apply my share code

Hi, I just signed up a friend to Public Mobile and transferred over his number. Everything went smoothly except at no point in the process did I see a place to put in my Share Code so he would get the $10 signing bonus and I would get the referred cr...

Can't log in at all

I purchased a plan for the "Spring Forward" savings event but was not able to transfer my number. I waited since there was a maintenance message at the time. Now, I cannot log in AT ALL on the app or on website. On the website, after I enter the 2FA ...

Resolved! Subscription Cancellation

Can any one tell me how to cancel my Subscription with Public Mobile? Who do i notify on my Cycle Period ?

Resolved! I can't send or receive pictures when texting.

Hi, as of about 3 days ago I can no longer send or receive images when I text. Normal texting works fine.First time ever having problems.Phone is an older phone - Samsung Core SM-G386WI have the $25 a month unlimited voice and international text plan...

Switching plans now, will I lose my loyalty rewards?

I know we are moving to points in May, but if I switch my plan now, do I lose my loyalty rewards right away? Thanks

Why do I need to verify my identity?

Log in with password and email and get prompted to enter a code that is text to a phone that no longer exist. I just want to freaking cancel the bill!

Resolved! Public Mobile plus patience

Hello , not a question really, but by reading many I have come to the realization that many of you have not thought about or did not realize that this is not a big player. This is a price / self service low cost alternative offering. You must be pati...

Accidentally blacklisted

I was accidentally blacklisted and I’ve been trying to contact support to fix the issue but am stuck in a loop

Ahead of using my bonus

I have been informed i will have a bonus that will started by March 30 2024, my question is may I ahead of using it.

Incoming calls.

I wondering why I getting calls only from public mobile?

No sim Card

I've haven't received my sim card and it has been 10 days

Locked out of an account!

Hi @CS_Agent, My husband is locked out of his account even though he has not tried to log in. It says that his account is locked and to try in an hour, but each time it just says the same thing. Can he get his account credentials reset please? Than...

Resolved! Phone can’t receive calls outside of Public network

One of my numbers ported in from Roger’s works fine except for calls coming in from other networks. it goes straight to voicemail but I also don’t get the voicemail. I can call those numbers just fine, they just can’t call me.

Locked out of an account

Hi, my husband is locked out of his account. It states that he tried too many times to log in, but he hasn't as he knows his password. It also says to try in an hour but it does the same thing every time. Can he get his account credentials reset pl...

Resolved! New sim activation

I am unable to activate my sim. I am at step 6.need help

Can I get my old number back?

Ask I'm glad I signed up to this subscription, I unfortunately had to make a new number. But I was curious if there was a way to get my old number back?Transfer it over, or how ever it works. For me it would make it less complicated seeing I have alo...

Resolved! Activation of sim

Unable to activate sim

Long distance call

I have over 1000 ITNL minutes but I could not complete a call to Mexico.

Free SIM with new Activation and subscription plan.

Hi, I bought a sim for $10 instead of waiting for the SIM to be shipped. However, I don't see the discount applied on my purchase. I'm a new customer and I have just purchased a subscription plan ($39 ULUS CW Base Plan-60GB-5G). How do I get the disc...

Resolved! Loss of Rewards Program

If everyone is going to lose their Rewards Program, but it says we keep the Rewards indefinitely until we use them up ourselves, and we get bonus data that will expire, does the bonus data get used first before our Rewards Program data?

Resolved! i did not receive sim card. i did subscribe 34$ plan us canada 50 GB 5G

How do I know what rewards I'll have under the new points system?

I'm currently getting:- $2 for auto payment- $5 for loyaltyI've read everything, but I can't seem to figure out how many points I'll have under the new system. I'm going to be canceling my plan when they force me on the new point system.

Resolved! Need a new PUBLIC account. Do I have to port?

I want to switch to a new Public account. Long story don't ask why. I don't want a new plan I just want an entirely new account. I'm currently with Public and I want to stay with Public but I just want a new account. How do I do that?1. Create a new...

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