Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I ported to public mobile Nov 26. Its been 10 business days and no two factor texts reach me. Please help this is causing major issues. Thanks!
I paid for my subscription and also 4 new sims and nothing worked to get my phone set up to the network, I would like a refund because I had to go with a different provider since I missed out on work due to not having a phone
I really have been struggling and trying everything I purchased a plan and esim and I need to change the imei on my account so that I can use my phone properly.. please help thank you
Using Google Pixel 4 (4G) with eSIMI have not received any voicemail messages for weeks, and have logged into my voicemail and confirmed no messages (new OR old), have rebooted the device multiple times, but the indicator is still there.I have used t...
I bought the esim from mobile app but its not activating and it gave an error. I want to port my existing number to an esim. I am not able to get hold of a customer service agent. Can someone please help me with it on what to do next?
I've been waiting more than 10 business days for a SIM and have paid the 1st month, but have not activated the service. Not interested in this company anymore...How do I cancel and not be billed again?
Accidentally purchased 3GB on data with reward points because I didn't realize it doesn't let me use it all up. Why is there this feature!? Its so much better to just use it up...Is there a mistake on my account or is this the way it will be forever?...
First off thank-you to everyone who pitched in to help solve this issue including @CS_Agent If you have a UMIDIGI device, and your data is not working do this one thing before any other steps (like installing Carrier Services, if dual SIM ensuring th...
So last night I switch over to Public mobile, I went to switch over my old number from my old provider. While it did say it would take some time to port over, after activating my account via the mobile app after inserting my new sim. After a few hour...
I took advantage of the Black Friday/Cyber Monday upgrade promotion $34 for 30 GB data, and asked for the change on my billing renewal date. My renewal date was December 4th, and the upgrade did not happen. What can
Hello, I have not been able to receive calls or text to my number.
ProvidedPM SIM card #Phone IMEIPhone number to transferPrevious carrier nameActivation process accepted all inputs and started process, but failed and end. Instruct me to contact client support for help.
Hi, I bought the Samsung S23 Ultra while I was oversee (SM_918B) but when I put the public mobile sim card in. It does not work.Any idea?Thank you.
Hi. I signed up for the new $29/10gb data plan on Black Friday and ordered a SIM card to be mailed to be. I still have not received it. How can I get someone to check into It?
I have failed number transfer from Koodo(not prepaid) and cancelled their plan and now want to unsubscribe PM’s plan which has not been used at all , but cannot access to my account and through chatbot as well.
because system is making oops when I want submit the ticket?Anyone can tell me is any other solution to contact them?
Is it possible to get a refund or transfer funds to a family member's account in light of an issue I had:The first attempt to add funds gave an error saying to try again, and after the second attempt I saw that I had been billed twice!The funds are w...
I can not log into my account, it keeps telling too many tries. I haven't tried to log in for several month.Tried to change e-mail open a new account and it won't let me do that either.Not happy
Tried all the trouble shooting tips I can find.
i'm looking to switch to koodo for a better deal and the counter staff said they had a bit problem to port out at their side, so I was given a temporary number and was asked to do the port-out action at home on my computer, however I did not receive ...
We already ordered a sim card from Public Mobile and registered it, however it is saying the subscription was not active.
My husband's account is locked and I cannot get in to update the CC info and resume service, URGENTPlease assist
I have given my old phone to a friend and she needs it unlocked. The old phone was on public mobile, I took my SIM card and put it in my new phone no problem. I can’t seem to find how to get the old phone unlocked. I try to open a help ticket and kee...
I'm trying to login to my account. I tried from a few different browsers, as well as the iOS app. All I see is "loading"
I am Canadian. I recently purchased a US roaming package. I could never get it to work on my iPhone. I visited this forum several times and tried to implement the myriad of suggestions to no avail. I have since left the states and I want a refund s...
No data transfer. When I call, it says that you need to select a tariff plan. The money has been debited from the card ($56). SMS from number 988-3838 coming.The account was activated 3 hours ago. I don’t understand anything. Help pls!
Hi I ordered my sim card for delivery but Still Have not received it past 7 days and estimated delivery date. Could you Please help look into it. It's urgently needed for my grandma. Thanks
I have one incoming caller who is unable to complete calls to me. My phone rings once when they call, and then hangs up. They tell me they are getting some message about the number not being in service. If I pick up early enough into the first ring, ...
The payment history calendar does not allow me to select a date past 12 months. Why is that? How to access invoice from Oct and Nov 2022? Thanks
