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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

HELP!

Can’t make outgoing calls

My plan changed overnight from 5GB ti 50 GB and now I can’t make outgoing calls. People can still call me but it shows up as unknown caller and before always showed the persons name. However, I can’t make any outgoings calls. It’s says your phone is ...

USA calling

Got USA package but won’t let me make phone calls and I have unlimited calls and texting

Forbidden A1

Forbidden A1 have reset password even though it work, can not log in, redirected toForbidden A1what to do

Resolved! Entered Wrong Account Number

I originally missed the port confirmation text, so I had to reinitiate it yesterday but I entered my old provider's account number wrong but used the correct phone number. I got a text immediately saying someone from Public would contact me "shortly"...

ACTIVATING MY SIM CARD

WHEN TRYING TO ACTIVATE MY SIM CARD IT ALLOWS MY TO PICK THE SUMSUNG ONLY. I AM TRYING TO ACTIVATE MY IPHONE.

Forgot email address associate with account. 398655-811 Autre F2013-D

Hi,Can anyone help me? I Forgot email address associate with account. 398655-811 Autre F2013-DThankyou.

Phone down South

Hi , can my daughter use her phone down south? on her plan she has a bit of data and unlimited international texts. Apart from using the hotel Wifi, will she be able to use her data, is there an extra charge for being out of the country?

No service

Hi folks,The silly goose I am ported into Public mobile not knowing that there is no service outside of Canada/US. Now I’m stuck with a phone with no service and I need to transfer to a Canadian company that has service in Europe. I don’t know when I...

Resolved! Data not working after plan upgrade

Hi folks, my plan upgraded overnight last night from a 1gb a month plan to a 50gb a month plan, and now mobile data is not working at all (and it's possible sms is also spotty - have not received responses from several friends who usually reply quick...

uploading a prepaid credit card , rejected

I uploaded my prepaid credit card and it could not process it.What now ???

Payment problem

It says they are unable to process this payment I should try again later and I have been trying for 2 days

240GB loyalty bonus showing as incompatible

I'm one of the huge set of long-time customers who's being shafted be PM's decision to force us onto the Points program instead of the Rewards program.The 240GB bonus was added to my account a couple of days ago -- but it is being displayed as an inc...

iphone 14 suddenly no network connection for 2 days now

I have attempted to restart the phone, enable disable the phone cell connection.Reset my network configuration and reformatted my phone but nothing is working, have not been able to make or receive calls for 2 days now.Public mobile support no where ...

eSIM Card

How can I get QR code sent to my email?

Can/us data plan not working in US

I'm unable to use my phone for anything in the States. I'm currently registered on the Tmobile network with full bars 5g but there is no functionality at all. I've tried creating a new apn with the values suggested by public mobile but no matter what...

Resolved! Verizon Us roaming sucks

My us roaming is so bad that I had to get a at&t cell plan to get something that would work, Verizon wireless is no dame good when gps stops working and then I get lost because it won’t connect in meany places ie: Southern California

Resolved! Payment did not go through, i have no serivce.

I was late getting money in, and now my line is disconnected and i can't get connected again. How do I make my account take the payment out again?

Resolved! Terminate cellphone service

Hi, good morning!If I want to terminate cellphone service, what should I do?Thanks.

Resolved! Promotion

My daughter got a text message about 240 gb of data to be added to her plan for 150 days. I never received a text. How do I go abouts getting that promo

Resolved! I can’t receive the message for identification

I set up my new esim and can’t receive identification text that I can’t finish to setting up. Please help me asap anyone please

iphone Xs suddenly can't make calls

Rings once when calling out and says call failed. Sometimes I see primary and travel lines on top. I f I choose primary the call usually works. How can I get rid of this new "travel" line? Where did it come from? I also went to setting,cellular an...

Resolved! Why does Public Mobile expect the customer to cover costs due to their error?

Hi everyone,I was told through Public Mobile customer service that they have limited, if any, avenues to help you when their system malfunctions, and expect you to cover any additional costs you incur to fix these problems... To access the service yo...

Resolved! US Talk and Text/VoLTE

WIll the $15 US Talk and Text add-on still work (with VoLTE over 4G/LTE) with no US Data add-on? Does it require Mobile Data to still be enabled on the phone, even though there is 0 Gb data available ? Does the Data Roaming setting on the phone nee...

Resolved! area code change from Ottawa to Toronto

hi guys, I recently moved from Ottawa to Toronto, how can I change my public mobile area code from 613 to 416 without changing my current plan. any help would be appreciated!

Resolved! Can't transfer number

@CS_Agent I understand that I can't transfer my number because I shut down my fido account a few days back, but I acn't find the option to select a different number either.

Resolved! Can’t use data in US

I am USA now. My plan is US/Canada 50g. I can call but can’t use data. Phone shows connecting to AT&T service

Resolved! eSIM install.

Two lines showing in system settings after installing eSIM to fix phone not connecting on network. Do I take out SIM card and just have eSIM?

Resolved! Forbidden A1. Ported number and sim works, no account access

As above (and other posts).Got a physical sim, app/account worked ok until I ran through the activation process, which failed after about 2min. Got the confirmation from the old provider and the sim worked (number also), but since then, no account ac...

Want to port my number from Virgin to PM?

Hello. My month to month phone number is still active with Virgin. I just registered an account with PM online using my email etc. I don't see an option to pick a monthly plan and enter my number to port over to Public Mobile. How do I go abouts doin...

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