Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm sorry to ask this, but I seem to find conflicting answers.When does the 15 day US addon start? On the day I purchase it? Or when I start using it?thanks
Hi, I'm on a 30day subscription. If I change plans and pay immediately, does the renewal cycle date change to the day I paid immediately, or do I still keep the old renewal day.I have 8 days left this cycle but I don't want to pay for a new 30 days c...
When the $34/m 50GB CAN-US plan was made available to existing subscribers at the end of Feb or early March (cant remember which), I selected to opt in at my next billing cycle.My next billing cycle commences in a few days, so I figured I'd log in to...
is there a proper form to send email to agent to cancel credit card info and disconnect service?
I’ve travelled into the US and I’ve paid for the phone plan with data to be able to use service without interruption. I’ve restarted phone a couple times. I can send standard texts and calls. But have no data or iMessage. Ticket submission is not wor...
I have the old point system Currently I save $10/ month ($5 for refer, $2 for paying by CC and $3 for years I have been with Public) How many points will I accumulate monthly now and will I have to physically go online to redeem points every month ...
- Google Pixel 6a- Started getting issues 03/15 after my new subscription came into effect- At first it was only iPhones at first, so I changed my subscription again to see if that would fix my problem but now I can't send/receive SMS/MMS from anyone...
Is it possible to implement a functionality where we can subscribe to a specific reward and claim it when we have earned enough points? This would be really convenient not having to log in and check every once in awhile to see if we have enough rewar...
Hello,My question is the following:I am switching to Videotron but will not receive the SIM card until Monday. I am porting my number with Public Mobile over. I have received the text from Public Mobile asking whether I want to approve the request. I...
Have not received my SIM card yet and is been 10 days
How can I check the status of my eSIM?
I placed an order for the sim cart and it was written that it will be shipped within 2 days. But until now there is nothing! And it is since more than a week!
Hello,I'd like to get a tax invoice for 2023.How should I proceed to get it?Thanks!
I have no short codeshow do I get them?How do I make the bell give me my shortness?
If I add $15 Voucher to my profile will that be use on my next renewal date automatically and rest of the plan charge going to be taken off my credit card? is this how it works?
Hello AllAs early as of a week ago, when I text a picture, it required mobile data to be ON.When I put the Data ON, it charges my Data when I MMS! about 2M each textWhen I use the WiFi, all is good I could send with NO data costI have Android 12 phon...
I.m new to public mobile and I have read the +fine print but still confused regarding the 1000 mins for 15$ for 15 days US planDoes that mean inclusive US to within US and US to Canada and Canada to US while traveling?ThanksRu_17
I can’t download my eSIM no matter how many times I try. I also get spun in circles on the app and can’t find a way to talk to a person instead of the chat bot which is completely helpless. QR code does not work to download, tried going into settings...
Is it like each post and comment award you 1 point?https://productioncommunity.publicmobile.ca/t5/Announcements/Introducing-Public-Points-Rewards/td-p/778425
My billing cycle ended todayI changed my billing to a credit card which I paid with this morning for the new cycleHowever I still can't send or receive phone calls???
Hi, I just got a new phone and am able to send a photo when the person has RTS but not MMS. How can I change this? It just says sending when I go to attempt to send a photo in Messages App on Android phone. It is the same with receiving a photo, it...
I got locked out of my Gmail and lost my phone number connected to that email. Please help
When I try to access my account it wants me to finalize activation which was already done 2 days ago. I have tried everything that was suggested, including clearing cookies bit I believe that the problem is at Public's end. I am unable to correvct ...
Hi all,I cannot recieve incoming calls from folks using Rogers (the provider I'm noticing now). They reach my VM and I eventually get that. I receive Bell calls and text about 90% of the time, and sometimes they experience the same thing as the Rog...
Phone is unable to receive calls or texts from anyone not on the Telus network. Can call out to any number but if that same person tries to call it says “number not in service”. Can’t receive verification texts from any apps so cants access bank acco...
I recently just got public mobile and I can’t receive texts from non iPhone users My number was transferred over
After porting in my number from another provider, people keep telling me that my number displays incorrectly. The number in 'About Phone' is my correct number and that is the number people use to contact me. It's just that the number that shows up t...
Hey I can’t make a call to Dubai from my Canadian number. It just says “Public mobile here sorry your call cannot be completed as dialed”. I have over 500 minutes of international calling.
Like most people I received 240 GB of bonus data. I can never use that much data in the 150 days before it expires. Can I switch to the $15 basic plan for the next few months to make use of the bonus data? Or will it become "Incompatible Add-on" if ...
