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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can not change PW for my account, getting message, error occured, try later

Resolved! Please help!!

now my phone says “your sim cannot be accessed please call your Carrie to obtain your puk code? Someone please help what is a puk code and where do I get it. I can’t even log into my account because I need my phone number to get text message to log i...

Resolved! Friend code

I just signed up and ordered a sim card. I forgot to use my friend code.

Resolved! Transferring landline

When trying to transfer my landline # to PM it asks for complete address. I cannot put in my city and it is not on the list. Without the city I cannot complete the transfer.

Resolved! Scammed by Telus door-to-door rep. I want to come back to Public Mobile.

Hi. I don’t know where to submit this, but a few days ago, a Telus door-to-door sales rep came by my door and offered me a good Telus mobility deal if I swapped over. I did so, porting my number over and cancelling my Public Mobile account in the pr...

Resolved! billing

i got multiple charges on 2 seperate occasions 55$x2 for last months 55$ plan and and 25$ for a plan this month that didn't work so i then purchased a 45$ plan ontop of the 25$ one i already bought , but yet no balance remaining

Resolved! I need to speak directly to customer service

I had to cancel my credit card due to a fraudulent transaction posted to it. I am currently waiting for a new credit card and of course the payment cycle is in the midst of that. How can I speak to a real person about this to let them know I am waiti...

Outgoing call I did not make

There is an outgoing call to 1 (825) 439-xxxx I did not make and it used up my minutes. Any idea how what may have happened?

Resolved! Phone can’t receive calls.

It’s been 3 weeks since I started and no one can call me. My phone box is full how do I access it?

Phone calls

I have cell full bars, but When I try to make a phone call, my cell service bars goes down to one bar. And I cannot make or receive phone calls. I do not understand, in many places I cannot. But I can receive and send text messages by using my data....

Phones

I can’t receive phone calls from people but I can make calls from my phone

Why are incoming calls being deducted from my minutes????

This NEVER happened before on this plan and it was written all incoming calls were free! edited by computergeek541: bypassing of the profanity filter is against terms of service

Resolved! Issue purchasing SIM card yet money still taken

I attempted to purchase a SIM card but it is saying that there was an issue where the postal code of my shipping address did not match up with my billing address. The issue though is that during this I made two attempts to try and purchase, and money...

Resolved! how do I find my posts

I submitted a post this morning, but it doesn't appear anywhere. Where can |I find it? I clicked on the mail icon, but it only showed posts from 2022 and 2020.

Resolved! Phone Number Port Not Sticking

Hi, a couple of days ago I had my neighbour help me sign up with Public Mobile. While signing up I had my old Rogers number ported (from an active account). This worked fine for approx 24 hours and then Public Mobile assigned me a new number. We atte...

Account

I just made a payment on my account. To re activate my plan. Then i was charged a extra 28.00 and my plan was changed. I want my old plan back and my money refunded please. Why would i change my plan i had to the one you did,?Please refund me an...

I had public mobile number a year and half ago. Can I get the same number back?

Resolved! SIM CARD LOST

Hi Team,I have lost my sim card, and I need some help.Would someone be able to help me with the process?

anybody else having issues receiving or making texts or calls on Vancouver island?

Phone calls to some numbers coming up 6utc-Not in service

The number IS in service… If i try calling the number from any other phone- it works. My husband tried with his phone - it works. I phoned with my landline - it works. Why is my mobile not recognizing some numbers (with same area code as me)? And w...

Resolved! Payment

I just put a 30 dollar payment voucher on my phone and it’s saying it went on on the phone then I got a text it’s not received??? This is not the first time this has happened it was put on before it expired. This is crazy to be honest I should just h...

Resolved! Out of country

Hi, I am going to Honduras and want to download "WhatsApp"Will I be charged data fees when using my phone down there?

Resolved! Locked out of accounts

I put correct info in n still tells me wrong email or password!! What is going on. Just wanna talk with a PERSON to straightened this out!!

Unsuccessful payments

Hi I am wondering why my account has been suspended and I can’t pay my balance . I need to pay asap because I am unable to call

Overcharge

Hi, I'm being overcharged. Need to contact a representative

Trouble with mobile data

We have auto withdraw for our plans and since January when I upped my data usage I have had nothing but problems. I keep losing service the minute I am outside away from wifi ,totally unsatisfied if the problem isn't fixed we will have to go with ano...

Resolved! Self-serve and email verification not working | Activate voucher

Hello!I am trying to activate my voucher; https://selfserve.publicmobile.ca/ How can I activate my voucher !?!?!?! Can someone help; also I received email verification but if I do password reset; I get no pin. Please help me! p.sit then goes to: htt...

Resolved! 7B1 Your phone is not activated on the network

When trying to call someone, I get the message "7B1 Your phone is not activated on the network" I can Text, receive text and receive Phone call. When receiving phone call, it show "Private number" even if it's not a private number Also I tried to cre...

Resolved! SIM Card

Hi I’m Nikita, I just joined Public Mobile this morning and activated my SIM card. My question is if my account is active and it’s working as well when I send a text message - does that mean the SIM card I had prior from another company isn’t working...

Resolved! Data charges international

Currently in New Zealand and public mobile is charging me for a day that and I’m not in the country

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