Community

Resolved! MY SIM card not arrived

I purchased a PM SIM card on 28th Nov 2022 (317797). It was not received. I made another order on 13th Dec 2022 (319733). Again, it was not delivered. I contacted the PM support service and they made another order (320720). I really want to know what...

Resolved! Can't Login - Password Reset Error

I need to pay my mobile bill and I cannot login with my e-mail address xxxxxxxxxxxxxxxxxxWhen I attempt to reset the e-mail password, it shows an error has occurred. Can someone help me urgently?

Resolved! Purchased phone

Hi, I purchased a iPhone on public mobile site on the 24th of December but haven’t received the phone or any emails since confirmation. How do I track or find out how long it’s going to take before I get the phone I bought?

Resolved! AutoPay using previous 90 day plan amount instead of new 30 day plan. Want amount reduced

Hello,I had one of the original 90 day plans with Autopay renewal. In January 2023 I changed to a 30 day plan with a better data plan. The Autopay took the old 90 amount instead of a 30 day amount. Although I now have a 2 plus month credit, I would l...

Resolved! New line does not work after activation

I just activated my line but it is not working, showing SOS. what am I missing. Money has been taken from my account and I have a phone number.

Resolved! Sim card

Ordered Sim card, need to have it tracked

Resolved! Is it possible to call from Abroad using Public Mobile's free minutes for international calls?

I live in Canada. Public Mobile gives me free International Long Distance Bonus minutes.Can I use these bonus minutes to place long distance calls from abroad?Does someone know the answer? Thanks 

Resolved! RAF 5 x $5 Promo - Oct 18 2022 through Oct 31 2022

Any one get their payment today? I believe is supposed to be first Friday of the Month.  Last payments Nov 11 Second Friday of monthDec 2 First Friday of month   

Resolved! SIM card

Purchased phone from Public. Phone arrived but no SIM card.

Resolved! Incoming calls from landlines display "Private Number"

My wife had submitted a ticket because all of her incoming calls displayed "Private Number". We thought we had it resolved becuase anyone using a cellphone that called displayed either a contact name or a number. Then our neighbor called from their l...

Resolved! I DONT RECEIVE verification code in my email

I have changed my password according to your system advice more than I should.....anjd STILL the MAIN ISSUE is that y our system then wants to immediately verify me( which they just did via a SMS code) I've now:- waited two weeks to receive a code,- ...

Resolved! $40/15GB 4G Plan not active at renewal?

Hello, During October when the $40/15GB plan was offered as promo with no extra charge I made the change "at next renewal date", but currently I'm still seeing my old plan show up. Could someone help to resolve? Thanks in advance,S2

Resolved! wheres the tracking number to the phone i bought on dec 27TH????????????????????????

i just want to know where my phone is. i cant even verify my log in. someone help 

Resolved! Can I keel my number and transfer to an other compagny?

Resolved! Refund on add on

Hi there! Last week I went into USA so did a talk and text add on (so did my husband). $15 each.it didn’t work because we had 3G (didn’t know why at the time). We shut phones off/on etc but still wouldn’t work. We could not make calls out and many te...

Resolved! Temporarily disabling an account

Hello. Is there a way for me to temporarily disable services (voice/data) on an account.  I don’t want to withdraw payment just stop service for a short period. Thanks, H.

Resolved! Refer friends Reward

I have used the code xxxxxxxx when I joined. My referral didn’t get rewarded ( $1 off) and I didn’t get the $10

Resolved! Issue receiving text from one specific number

Hi, I just got a new phone and switch from an iphone to samsung. Everything is working great. Except for my mom where I can text her and she receives my text but I cant receive texts from her. Her number is not blocked I can receive calls from her ju...

Resolved! Overcharge

I was on an old plan 12Gb $120 prepaid for 3 months.  I switch my plan to the $40 15GB back mid Nov which took effect on Jan 1. But system debited $120 ?? Can someone help?

Resolved! No Service

I changed my number online and now I am unable to make or receive any calls, Seems like there is no service but I still see signal on the phone, did network reset and everything, nothing is working. 

Resolved! Usa charges

I live close to the usa border.what happens when I pick up a usa (AT&T) .?when I was with sasktel they would charge us roaming charges from the usa when picked up there towers while still in Canada.But they would reverse charges.what do I do for publ...

Resolved! Black Friday deal not applied , monthly charge full price

Hey all!I had signed up for a new plan that was to be applied on dec. 24  for $35 a month for 15 monthsJust happened to notice first charge on dec. 24 was for full amount of $55 Please help

Resolved! When is automatic payment taken from customer’s account each month?

1) If a customer adds a debit or credit card to one’s Public Mobile account for automatic payment each month, is the monthly plan charge taken (from the card on the account) at 11:59 pm on the day before the first day of the next service period or is...

Resolved! Mobile not connecting with network