[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
no reward this month?
I got no autopay or loyalty reward this month.
Cancel public mobile account
Hello! I have been with public mobile for years but decided to cancel my public mobile account now and have unsubscribed. My renewal date is May 28, 2024. It now says I am not subscribed and current subscription expires on May 28,2024. However, it sa...
Add on US talk, text and data
Talk and text not work because it is setup -1 available for talk and text. Usage is 0.
Resolved! "8uv1 - Your call cannot be completed as dialed"
I had no problem to call my mom in China until last Sunday I got "8uv1 - Your call cannot be completed as dialed" message. I again got this message today. I have enough international call minutes left in my plan. What could be the reason for 8uv1 err...
Sim card hasn't arrive
Ordered May 10
Resolved! I just purchased a physical sim for $10, now it’s FREE
Hello Customer Support,When I signed up on Sunday May-19-2024 and chose to purchase a physical SIM card for $10, but now it’s FREE. Would you please give me a credit of $10 back to my account. Thank you so much for your help.
e-Sim
I am travelling paris and London end of the month .I will be purchasing a 12 day e-sim .. would i be able to continue my existing PM acount and number when i return
problem regarding number transfer
I just made my purchase and transferred my number from my previous cell provider to publicI can make phone call, but cannot receive any phone call. Please help
How to Buy 90 Day Plan ?
Hi again.When I got to switch my plan to the $19 1GB plan for when my current month expires, I don't get an option to pay 90 days... In the plans it says save more when buying a 90 day subscription... but no way to do it is provided.
Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails
So far as I know I never got an activation summary email and now I am disconnected from my rogers esim and do not seem to have a public esim.As a new customer coming from Rogers May 25, I have been experienced problems. I thought my Public e-sim ins...
Purchasing esim help
Help with esim purchaseI've gone through the steps, added a referral code, cc etc. but when I click Pay Now, the "waiting" dots cycle for a few seconds before the Pay Now button goes orange again and nothing happens. Any tips?Pixel 6, in app.
Phone transfer time out issue
Phone transfer time out issue(I answered 'Yes" instead of 'YES' to request from old provider). Need a new transfer request from Public mobile for my old provider to complete transfer. How do I initiate that??
Resolved! free physical SIM card
I wanted to set up two accounts, both for my elderly parents. On the website it states the following;For a limited time, get a FREE eSIM or physical SIM when you subscribe and pick up at one of the following locations. Upon arriving at the Telus bo...
Switching a plan
My husband has $25 plan which has 1GB at 3G speed. I got an offer recently $21/month 3G at 4G speed since i am with the cheapest plan right now. How can he switch his plan to this $21/ month 3GB at 4G speed ?
New activation promo with free sim card -- what's the order # / tracking details?
Hi all,I helped my mom subscribe to one of the new activation promos, and paid for the plan already + selected the ship SIM card to home option.I received an email confirming the subscription payment, but where do I find the tracking number or order ...
Been PM customer for 5 years -- do we not get the anniversary 10pts?
Do legacy loyalty members NOT get the 10 pt bonus per year of service for loyalty?
Resolved! US Canada Plan
Can 50 month plan be used in both Canada and US? Does this plan include free call from Canada to US , free call from US to Canada?I will use this phone in Canada and US, just wondering if the plan can fit my needs, thanks
Discount disappeared
I've been with Public for several years and received a consequent discount. This month I was switched to the point system and my discount disappeared.
Unable to update my payment method
I have been unsuccessful trying to update my monthly payment method via web/mobile site. Neither have I been successful accessing my online rewards. As I am shortly travelling and PM is notoriously abominable in that regard I don’t have any means of ...
Wi fi calling
Hi cal I use wi-if calling with public mobile as I don’t see it on my phone as I have an I phone 11
Resolved! SUDDENLY CHARGED $29 for 1GB Monthly - Was only paying $18 for over 4 years !!!!!!!
How do I reach an ACTUAL PERSON !PM took $29 out of my Credit Card WITHOUT CONSULTING ME !My plan has ALWAYS been $18 per month. 1GB data, unlimited txt, Canada-wide calling.Just checked my credit card and PM charged me $29 freaking bucks - no notic...
Porting Telus number to an existing public mobile number
This is some information if you are planning on porting your existing Telus phone number to replace a public mobile number.1. if your get an error when porting your number using your IMEI phone id, try using your Telus account number instead. This wo...
Roaming problem - I have to manually select a network operator otherwise there's no connection
I've had this problem with Public Mobile for years. It's persisted across several Android devices. I currently have a Samsung S24 Ultra. The problem is weird, here is what happens. It only happens when roaming in the US. I see a 5G symbol for a fract...
Best price plan for a 96 years senior
The 96 years old senior is currently paying Public Mobile a monthly $20 3G plan with only provincial calling. Her mobile phone usage is extremely low. The phone is used mainly for emergency calls. What is the best plan Public Mobile can offer to the ...
use esim or cancel account
Hi,I recently purchased a Public Mobile subscription with eSIM support for my iPhone XR. Although my phone supports eSIM, the Public Mobile app is prompting me to update my iOS in order to use it. I'd prefer not to update my iOS, and I haven't been a...
Resolved! Special data offer May 2024
I received an offer for more data for $29 per month. I pay now $25 for my plan. Would this mean I would only pay $4 more for more data or $29 on top of my original $25 plan?
I don't see my referal points
I have referred my husband and have always received a dollar off from my payments, but now I don't see my referral points. When I go to the referral tabs, it shows 0 referrals, I don't understand why my referral point shows zero. Please help and advi...
Temporary plan disabling & e-SIM
Hello,I have two main questions:1) From where do I temporarily disable my phone plan? I will be travelling overseas and would like to pause my plan for a month or two.1.1) For how long can I disable a plan at once? And how would I have to resume my p...
Payment issues
I lost my credit card, can’t pay it with the automatic payment method.
Customer support ticket
I submitted a customer support ticket several days ago and haven’t received any response yet ?
