Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I'm a long time public mobile customer and I've had an account for +3years at least. Recently I logged into my account and was made to re-subscribe to a new phone plan, lost all my benefits and lost my phone number. I'm trying to get those bac...
My phone can no longer connect to the Public Mobile network, voice or data.I opened a ticket this morning, haven't heard back yet - am hoping they just need to reset my account on their end, or something like that. While I wait for them, thought I'd...
Hi, I'm trying to login , but when ots comes to the step to send a code, it get send to a different number that ends wiht "427" my number ends with "251"
Unknown request failure. Had to make a garbage account to write this. Admin please message me as the USELESS bot just went in circles.
I need help porting out my phone number as I am no longer using Public Mobile, but didn't get a transfer message. Please help.
I added a talk/text/data roaming add on for the US. I can see the add on for my account on my dashboard but unfortunately, I am unable to access the network. I haven't tested text messages or calls but I have been unable to access the internet via da...
I got US coverage, am in Anchorage, Alaska but I cannot go online, make calls or send texts. I get a message "not registered on network" how can I go online & make calls?
I had switched over and ported my number all worked well. Can call and receive calls but cannot sent or receive texts.
My text stopped working
I have been with Public Mobile since the very beginning. I am now lossing rewards (monthly savings from my bill) I had earned from being a long standing customer. How is this seriously justified? It is an insult. Will definitely be shopping around if...
I was planning to upgrade my subscription to $50/mth, 5G with 100GB Data today, however I noticed that plan no longer states "unlimited data" at slower speed (once your 100GB is consumed). Was that feature of the offer removed? If so, how do I go abo...
Hello,I signed up for the recently released (released approx. May 2024) $34/month plan.I had a question regarding the features of the plan, specifically the data and calling for USA.The plan includes:- 50 GB Data within Canada and the US at 5G speed-...
Hi Public Mobile,I am a long time customer of yours. I recently purchased a regular Canadian data add-on instead of a US- Data Roaming data add-on on May 6th, 2024..Could I please get the Canadian data add-on purchase refunded?Thank you.
Can’t get in old acc it was hacked so I made a new one and used my same phone number to sign in . Can you transfer it please
I am an old customer and still using the pitiful $25 1G plan. If I change to the lower $15 plan, will the original data bonus still be retained? Including the recent 30G and the previous 2G per year, as well as international long-distance call minute...
My plan was upgraded today but it seems like mobile data isn't working. Data is on and nowhere near finished. I have a Huawei Mate 20 Pro.Thanks!
Hello, My payment automatically changed from 20.7to 28.75 on May this month. I didn’t find any rewards on my account.How could I have the same price , please?
Hi There, I have been overcharged, My regular monthly payments are $19 after deducting the rewards but this time it was $26.25. I don't know why? Maybe the rewards were not applied this time. Please fix this ASAP.
Hello,I transfer from freedom mobile to public today. I received the message from freedom to reply YES within 90 minutes to the message if I want to finish the transfer. If I don't reply within 90 minutes, the transfer will be canceled. I failed to r...
I need help to cancel the eSIM option and get my refund for the current plan
I only can receive the phone call message, but I can’t call the same number back as it continue has error message: your phone is not activate on the network. Anyone knows why? Thanks
I have the $34 plan with unlimited USA data roaming. And I am traveling in Boston right now. When I go to "Network & Internet", I see the "Calls & SMS" cycle between "SIM 1 (Temporarily unavailable)", "Public Mobile", and "Public Mobile (Temporarily ...
My koodo service is closed and my last step to active Publice service is not copmpleted because they ask my put 6 number code to confirm is me. "Confirm Your Identity""You are logging in from an unknown device to confirm it's you , enter 6-digit code...
I'm prepaid with auto-pay until May 28. I'm going to switch providers near the end of May. I presume I need to cancel my auto-pay. How do I do that? Once I have my new SIM card, do I have to contact you before I put it in? I want to port my exis...
Hello,My account is apparently on hold because my CC expired. However, I see it actually charged on renewal date (?) on my CC billI changed my CC details earlier today but the account seems still to be on hold. The app thinks I haven't done so and it...
I have a $430 bill credit. How will this work once the point system takes over
Hi, I have ordered a SIM card last week and i was wondering if there's a way i can track where it is at?Thanks!
Hello. I got the text today morning that I can not get my previous number. I called previous company and they said that public mobile cancelled transfer my previous number. I called again that previous company and they said that no body asked transf...
I’d like some clarification on the wording here. I can call Canada wide and I can call US wide when in America -but can I call long distance from country to country (Canada & US) without using up my existing long distance minutes?Its the Canada -US w...
