Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So I have one of my own Accounts which Is on the $15 • 250mb Subscription and for some reason I still haven't received my 0.75 Points Back this month..The Account Status is currently Active and there is more than enough Available Funds to pay for ove...
I just purchased a US update. When I call the states my phone tells me I have used all of my available minutes and the call does not go thru. I have not made one call yet.
So I have been trying to log into the community for weeks. but each time it would not recognize me and would want me to create an account. I have an account I had contact people that I could communicate with. Now it made me pick a new user name and n...
Hi, is thier a way to get around the wifi calling feature? I need to have this feature for work. I work in a metal building and when I was with telus I had wifi calling and everything worked great and I have now been with PM for a good two year and t...
I purchased a public mobile sim card and I activated an online account on June 4th 2023, I requested transferring my previous from another provider, I purchased a prepaid plan with reoccurring monthly payment, and I have the receipt of payment, from ...
are there ways I can easily get points ?
Today I had a new experience when it came to Porting someone into Public Mobile from Telus. I always create every single Public Mobile & Ever Safe ID Account with a New Phone Number and Port in + Change the OTP EverSafe ID Number after the Account ha...
@rying to release my public number to port out
I changed by credit card info on my account a couple of weeks ago. today, I have no service. When I logged into my account it said I had a balance owing. Not sure why the balance wasn't charged to my new credit card, but I authorized chatbot to proce...
Wow, I think I asked for this exact Plan when I made my 'Community Recommendations' Post, and now it's finally here! There is no way In heavens green earth that any other Provider would be able to offer a Plan like this. I'm extatic!
Now that the $50 • 40GB Canada-US Plan has changed from 4G Speeds to 5G Speeds, is it guaranteed to still include the exact same Calling and Texting features as the 4G one did if I change mine to it? I just want to make sure that even though it's now...
Mobile data has stopped working about 95% of the time. Sometimes it works briefly. Prior to this issue I have made zero changes to my phone. I looked through the forums and tried a lot of the solutions offered by other users with no luck. I also ...
I have a previously used public mobile Sim for an old number that I had. I’d like to know if I can transfer that Sim card to my friend and have it reset for her to sign up with Public Mobile.
hi i paid my bill for aug now theres a charge of 28 $ for aug 31st?
hi, I am looking to find out what is wrong with my service , I cannot make out going calls, send texts or anything on my phone service. I my settings it look like Virgin still my carrier as well as Public Mobile
not specific to Public Mobile support
I was on a $40 4G plan. It always renewed on the 4th. So today, being the 3rd, I logged in and changed to the $39 plan.But... instead of renewing on the 4th, PM took payment out yesterday ( aug 2) which I knew nothing about until I checked my CC.So t...
Hi, Today I bought a new $15 plan with public mobile ,create a new account and made payment . when I purchase I choose a esim. i choose a number. But esim not activating on my iphonexr. so I bought a physical sim from store. how I stall the physical ...
After purchased the plan and installed the App on the phone. When I try to activate the eSIM, I got the message as attached picture. My hone is S20 don't know why eSIM is not available
Hello. I tried to sign up my elderly father on a PM account (I also have one) on a very simple, basic flip-phone. It's all he knows how to use at this point.I set up an account, paid for a re-occurring subscription and put in a new PM SIM card. Howe...
Hi,How can I access my call history/logs from august 2022, a year ago? I need to find a phone number.Thanks,Hillary
I Need A ModeratorI front load my account I had $ 23 I have $ 15 plan with $ 10 in rewards each month That means my due amount is $ 5 Plus tax NOT $ 15I am now down to $8 it continues to take my funds Someone please fix thisI am NOT Happy Usually I a...
I cant make a phone call in the USA I bought and add on, i can text and use the dqta but no phone callsI see public is using ATT as its provider down here in Washington state, do i need to have a 5g capable phone to be able to make calls, never had a...
I ordered my SIM card 2 weeks ago. I paid for it and have not received it yet. Can I go to my local public mobile dealer and get a new SIM card for free?
I accidentally deleted my eSIM for Public Mobile and I need to get a new eSIM. Please help
Hello, I’ll be heading out of Canada to Europe for a semester exchange for about 4 and a half months. Is there any way for me to save the phone number I currently have with PM to ensure that I can keep using it when I return? I don’t want to keep pay...
See question above. Thanks.
I keep getting the error 7b1 it wants me to create eversafe too but I cannot do that since I have no access to sms, calls etc.
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