Cannot get my new sim card to activate in an old samsung galaxy A5(2017)

[Meow]

Activation is done through web site. Then you plug in SIM into your phone and it should work right away.

[Handy1]

@Agnes4  Have you rebooted the phone ? Or tried  testing network settings ? Have you been charged already ? Is it possible to test the SIM card in another phone ? . If you need support here’s the link 

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437