Community

Resolved! credit card

i want to update my credit card information

Resolved! community

how to set up another community account 

Resolved! Can’t remember email address

Hi, I have two teens with public mobile accounts, and I can’t remember second email address I used. All attempts to reset email have not worked, and I think I locked myself out of first son’s account! Then when I get through to Simon, I have to enter...

Resolved! Data usage measurements are different

Hey, guys, I wish I was not the only one wondering why the data usage measurements were different between my phone and my Public Mobile online account website. It's been at the range of 7MB~12MB, of course, the PM server was always MORE, could it be ...

Resolved! Plan upgrade

Hello. I upgraded from the $25 to $40 plan today which has only 5 gb of data and I see there’s a promotion on for 15 gb at the same price today. Can you please cancel my current $40 5 gb plan I signed up for today and upgrade me to the $40 15 gb plan...

Resolved! I said yes to the promo sent on my phone and it didn’t set

Resolved! Voucher expiration

can I buy a voucher and wait a few months to use it?  Or does it expire at some point if I haven’t applied it? 

Resolved! foregot passward and email

I foregot email and passward to public mobile.I canot log in my account. How  I solve my problem?

Resolved! My Post Blocked

What did I do wrong? I'd like to correct whatever I did wrong so that it won't be auto marked as spam.

Resolved! is it worthwhile to update to new sim? Any change in Sim Card since 2016?

is it worthwhile to update sim to new sim?Any change in Sim Card since 2016? I know Freedom use to suggest change the sim card over the years (they said to ensure the new sims give faster access / speed - not sure if true)

Resolved! Porting Problem

I ported my Fido number to PM this morning. I got text from Fido for confirmation. I text yes to it. Now my PM sim changed to Fido number. But my Fido sim still working. I can call from my PM sim but all incoming calls are going to Fido sim. I can te...

Resolved! Someone else picking up my number

My wife got a new public mobile sim card and we activate it, when we are making out going calls all things are working but when we call the number someone else is picking up the phone. How is it possible? What should we do?

Resolved! Missed up my number port

I messed up my number port from koodo. Now my koodo account is closed. And neither sim card koodo or piblic mobile is working.  Can some one help.    

Resolved! A posted phone number

I can not receive phone calls or text messages to my new phone with Publicmobile and I ported my old number from Comwave 4 (Four) days ago. How ling does it take?

Resolved! No Incoming Calls

I switched from Bell a few weeks ago.  I said yes from Bell (porting) through the text message during the switching process.  I just realized that I am/have not received any incoming calls (They go straight to bell Voicemail) yet.   Your assistance t...

Resolved! update my credit card

hi there, i am wondering if someone can help me to update the credit card info in my account . i do not remember my pin and email and password. 

Resolved! Canada-Wide Unlimited Talk Meaning

Does Canada-Wide Unlimited Talk mean unlimited incoming and Outgoing Calls from and to Canadian numbers while anywhere in Canada?

Resolved! Activation by adding fund

I am newcomer and buy a public mobile Sim card at a shop. They gave me a sim card and a 40$ pin code to add fund to my account. I want to activate my Sim card but I cannot pay the plan price by this code. I do not have credit or debit card yet. How c...

Resolved! Plan change not showing in portal

I switched to the $40/15GB plan a few days ago. I set the plan to change on the renewal date, which was Nov 7. I was charged the new rate, but the portal still shows the old plan. It's been 4 days already.Anybody has the same issue ? Should I contact...

Resolved! Unlimited text messaging

Hello I purchased your $15/m plan which includes unlimited text and picture messaging, but mms is not working unless my cellular data is on and it ate up all ofmy data in a few days. How is that ‘unlimited’?? My husband has the same plan and it works...

Resolved! Roaming

Anyone else having problems with Roaming from Canada to U.S.? The calls drop at least 50% of the time and the conversations phase in and out most of the time.Some text messages do not come through. Very unreliable service.