[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
No Caller ID
Hi CommunityHow do completely stop No Caller ID?
Resolved! The more the merrier
Where did it go and why did PM stop it ? It set PM apart from other carriers with cheap plans and Christmas bonuses
Issue with porting my existing number
Hi, I'm in the middle of porting my old number to PM, it is showing my e-sim is with Public Mobile now.However I can't receive any phonecalls or any text messages on this number. So I can't receive the text from older provider (Fido), can't reply "y...
Badge??
What is all this Badge that I received in my box?? Are they credit or something?? How does it works???
Need a PUK Code
Hi,I have been lock out from my SIM card and required a "PUK Code". Please help
number transfer to another carrier
I am about to leave PM and I got a new sim on freedom mobile. They sent a message to PM requesting number porting. Then I tried to authorize the transfer via the chathot. The bot said I will be receiving an SMS in 90 mins to authorize the transfer. H...
Resolved! Wrong data usage
Why does my data usage say I’ve used data at 12:27 and 12:28 a.m. Dec 25 when I wasn’t even on my phone? My data billing cycle started today and says I’ve used about 6mb data when I haven’t. How can this be remedied?
American Express payment
Did you know that PM doesn't except AE for payment. Hope PM will in the future!! Happy Holiday Season
cancelling subscription but confused about payment.
I signed up on November 29 and paid for sim and plan. I am ending my subscription on Dec 29 but under payment its showing me that I have amount due on Dec 29. So do I need to pay this amount ?
Resolved! SOS after active
Hi! Just subscribed the new plan with esim. My phone is still not working for almost 24hrs. It show SOS on my phone signal??? Anyone can help??
Change to $24 plan
I want to change to $24 plan with 4 GB data. I am current PM customer. I am not asking for free 30 days. Need someone who can help.
Resolved! Porting failed
Received the "We're having trouble transferring your request. Looks like you entered an incorrect ESN/MEID. I then received the eSIM activation failed message. However, I did get the text from FIZZ asking me to confirm the porting request. To which I...
Issue with number porting and eSIM activation
Received the "We're having trouble transferring your request. Looks like you entered an incorrect ESN/MEID. I then received the eSIM activation failed message. However, I did get the text from ROGERS asking me to confirm the porting request. To which...
Non functioning esim reimbursement
@CS_Agent I’ve ordered an esim for my phone and it won’t work on the phone. I’d like to make sure my credit card won’t continue to be charged, but can’t get into my account, it won’t load. I’d also like to be reimbursed for the month I paid, if possi...
US data
If I purchase 250 megs of US data for $10 can I use the phone to call while I am in the US?
Servics
I cant verify my number in social media platforms
Resolved! new simcard vs Esim
I 'm not sure how to setup my new phone with my old number without my old sim-card.Do I need to request a new sim card, (if so where/how?) or is it easier to setup esim (where/how?)
lost my email address
trying to update my payment info but I no login have access to email address I used when I opened account
Double/duplicate charge on sign-up
Hi,I was double charged on signup during the Black Friday sale event. The website was crashing all night which I believe was the culprit. I have filed a dispute with my credit card company which is pending, and also tried submitting a ticket with ...
Resolved! I just joined the $34 plan ahead of the boxing day rush. Can I switch to $24 plan?
As stated. I really do not need that much data. I know the $24 plan is for activation only, but I joined less than 10 days ago.
Some activation steps are backwards
As the title says some activation steps are backwards so I just set up new account and decided to take advantage of free sim card to be mailed to me . So paid before activating here’s the interesting part . After paying for plan site tells me to wait...
Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails
@CS_AgentEsim won't download yet it says account activated. Tried to use QR code in email and that didn't work either. I already bought the plan and if I can't use it I definitely want a refund or a physical SIM for free.
Unlimited Roaming is NOT Unlimited
I paid $30 for a US add on for unlimited roaming (text and talk) but after a few texts and calls , I do not get anymore
Porting a Landline Number
I'm in the process of porting a number from a landline to PM. This was initiated on Dec 20. I'm getting conflicting information from different PM CS agents as to how long it takes. Has anyone here done a port from a landline number and can provide...
USA Roaming Data Addon - Florida Almost ZERO reception!
I recently purchased the 3GB USA Data Addon for a 5 day trip to Florida and had almost ZERO reception for data the entire time. Waste of money only got to use 17% of the data I paid for and most of that was at the airport. Was completely useless wher...
Incoming text and talk
Hello I want to ask why I can’t receive text or call when I’m in the United States?I know i can’t call or text but I think I can received right?thanks
How can I reach a human?
I have tried everything to contact a human agent but nothing works. Your chatbot is, as always, useless and obstructive. Multiple attempts to reach a CS_Agent gives me nothing but a 404 error.
Resolved! Changing my plan to 4G data 4G spped - $24
Hello,I'd like to change my plan to 4G data for $24, boxing week special. How can I change it? Under 'change subscription' in my account, there is no such an option. Please help me.Thanks,
Resolved! How do I pay my bill on Public Mobile?
How do I pay my bill on Public Mobile?
