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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! US ROAMING 2023

Hello,Is anyone able to confirm that US roaming on 3G networks still works with Public Mobile? Specifically Washington state ? I'm well aware that the AT&T and T-Mobile are "sunsetting" the 3G wireless spectrum. However can anyone confirm if it's sti...

Transferring phone number

I am switching from Rogers.My account is under my dad, and he replied yes when he received the email for my number switch to public mobile. i had already switched my sim in my phone as I, to be honest, hadn’t read all the instructions. I then read ...

Resolved! No service

Phones locked

Hi! I had my pre auth charge twice recently

And I can't tell much what happened to that extra payment but I wanted to say thanks anyways because with rewards applied and a promo of 20gb for $35 I feel like I'm winning because my bill is then $15 a month. I love this company!

Data won't renew

I put data onto phone but it won't work

Lunar new year promo

Helloback in november I was sent a cyber monday upgrade promo.. 15gb @4g for 40 bucks a month. I was late to the party and missed out. Now I see a lunar new year promo for the same deal but it hasnt been offered to me personally. How can I take advan...

Want to Change from 15GB to 250MB at same day

On reactivation I mistakenly pick the 15GB instead 250MB. What should I do now, Its same day though

Resolved! Not getting rewards or credits for Auto-pay!!!

Hi, I have been a customer since Nov 2022 and have setup my Auto-pay to get the rewards of $2 off my bill every month. But I am not getting the rewards of $2 on my bill. This is one of the reasons why I switched to Public Mobile. Can someone get bac...

Can't access my account

I don't know what email i used to create my account and i can;t log in

Question

I want to solve the problem of transferring the public account, what should I do?

Suspended account

Someone please help. My sons phone was suspended for no funds however I have auto withdrawals set up and payment day isn’t until tomorrow. He said his phone has been like this for days but just mentioned it this morning

I need to return an iPhone but cannot reach the sales division

My Public Mobile iPhone is not working I need to return it but I cannot sign into the store because my password doesn't work.Please help

Service not consistently working

Had the same issue occasionally with my old phone, and occasionally with my new phone (6 months ago), lately more often, almost daily.The issue is two fold, making and receiving calls. When receiving a call my phone will ring, I'll swipe to answer it...

reset of password not working

My credit card expired so I need to login to My Account, which I can't access. Each time I reset my password and it shows it's successful, but I still can't open My Account. It takes me back to the login page, and the new updated password doesn't wo...

Sim Card problem

I cannot receive calls, all calls go directly to my voicemail. I have tried every thing already recommended to me and I think my sim card might be damaged. Is there any other way, other than visual, to test the sim card?

Resolved! I been adding extra funds and noticed I am being charged twice the taxes

I added 100$ two months ago because I knew I would be low on cash for the following months. I noticed I paid taxes on the 100$ and then again when they took it out of the funds. who do I contact regarding this issue ?

Resolved! Changing my plan from 35$ to 30$

I been with Public over a year and noticed that there new plans have better data. My original plan was 2.5 gb at 3 g for 35$New plan is 3gb to 3 g for 30$ My question is will I lose my loyalty discount etc.?Also I noticed you get a better discount wi...

Payments

Hi so I changed my plan from $25 to $15 and I realized I was still charged $25 on my card but on my account on PM it says I have a balance of $10. Why is is that , I don't understand, why didn't you charge $15 directly from my card but put $10 on my ...

Resolved! Is it possible to gift add-ons to my family members?

Well, the subject says it all. Can I do it?

Resolved! No signal (only at work!).

Greetings, I have coverage `everywhere` except at the Yonge Street/High Tech Road plaza where I work. When I get home (15 minutes away).. or when I go anywhere before or after work.. all is good. But when I arrive at work (inside or outside the build...

Resolved! account number

I need my account number to change providers. How do I get this?

Left public and was charged $39.55

I switched providers and my Public plan renewed Dec 20 and then I switched Dec 27 then noticed a charge for $39.55 that same day on my credit card. Why is this being charged? Was for myself and my husband.

Resolved! Payments

The email registered on my file is someone else from whom I purchased connection. If I log in my account then the one time password is sent on that email. I want to change that and make a payment urgently please help me.

Resolved! Using my PM cell phone in the US

If I receive calls from Canada when travelling anywhere in the US, will I be charged LD rates based on my Canadian home location to where I receive the call?? Roaming charge? Going to be in the US for 2 months. Suggestions?

Resolved! Cancel plan

Hi, how do I cancel my plan? I am unable to log in self serve, I don’t remember my email or password.

Resolved! Update credit card information

I’ve just received my new credit card and I want to update my information on the account. So I can keep my service going with you. How do I get this done? thanks and have a great day!!!

Resolved! Activation of a new SIM card on the same phone

My Sim card is defective. I am unable to use the phone or text message. I have a new SIM card. After logging in to my account scrolling down to change the SIM card, I put the new Sim card number in and when I push save the numbers of the new Sim card...

Resolved! Email adress

How do I change my email address?

Resolved! Transferring phone number

How do I transfer my current phone number to public mobile

Resolved! No longer using the service but keep getting billed every month

Hi, I switched from Public Mobile to a different provider a few months ago and when transferring the phone number they said they'd take care of everything and cancel my account with Public Mobile for me. Well, they did transfer the phone number and I...