Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can’t activate subscription

Tried to switch two phones from Koodo One worked fine. Followed same steps with other one, just says subscription not activated. Tried a bunch of troubleshooting no help. Koodo confirms everything is fine on their end and number has been rele...

Resolved! Keeping my promotion

Hello there,So on November 26th I subscribed to the $34 promotion for 40GB on 5G. Then I thought I might be a better deal to take advantage of the $40 promotion for 50GB on 5G before renewal which I clicked on. But I then decided I wanted to keep my...

Resolved! Charged for an Automatic Top Up in Addition to My Subscription That I Did Not Sign Up For

Please tell me how I can get a hold of someone to explain why I was charged $20 for something called an automatic top up that I did not sign up for? This is a charge on top of the regular subscription plan that I know is automatically charged to my c...

Resolved! My account

Try to get hold from someone to tell me why my account was charged twice on December 7th and the 9th $36.16

Resolved! Service

Can i get 5 G if i have a samsung S9

Resolved! 100 gig deal

a plan for $50/month,100gig at 5g?does this apply to 4g phone? thanks

Resolved! Wi-Fi calling.

Is it wifi calling available with PM? All of sudden, in my pixel wifi calling menu appears. When I tried to setup, I got Telus page "oops we have encountered an error" I think PM may in process to add wifi calling. I hope this will be great if PM add...

Resolved! cannot find second number on profile

cannot find second number on profile...need to add funds

Resolved! USA talk/text

How many minutes/messages are included with the add on purchase if I don’t purchase the add on, when I’m in the USA does that mean I won’t have any cellular coverage?

Resolved! Why the boxing week promotion gives more benefits to new customers?

The promotion week plans are better for new customers than those who already have the service. I am so disappointed since I wanted to upgrade my plan and it seems I will have to consider another company. I have helped someone to get a plan for 29$ (3...

Paying Bill

Is there a way Public Mobile can be added as a bill payee through online banking?

Resolved! Applying the friend code

Hello, I think I did something wrong when I transferred my son's fido phone number to PM and I want to know how to get him the $10 off promo and have my number as a referral so I could get the $1 off my monthly bill.Thank you for your help..xxxxxxxxx...

Resolved! US roaming

Can't get an answer on Chat. If I purchase a US roaming package can I call back to Canada fron the US with no additional fees eg long distance charges?

Phone calls not coming through

I am not receiving any phone calls. My contacts tell me that when they call my number nothing happens. I need my phone to accept work assignments. Help!!!

Promotion Plan

Hello, Is the plan 40GB for $34.00 for new customer only? I would like to switch to this plan.Thank you.

Transfer existing service to a new phone

Hi there, I am going to trade my phone with esim activated and I am wondering how can I transfer the service to the new phone

I referred to my son your services but forgot to give him my code.

I referred to my son your services but forgot to give him my code. Is it possible to receive Rewards? Thank you!

Roaming Mexico

Hi, how do I purchase roaming data,text, and calls for travelling in Mexico?

Dec 2023 free bonuses

Are we getting Christmas free bonuses this year like we did last year??? I never received an email

Simm to esim number porting did not work

Hello;I ported my old number from Fido simm to Public mobile esim (Iphone 12 pro).I got text that it was successful. FRom both Fido and Public mobile.After rebooting however under esim - still old temporary Public mobile appears. And I can not change...

Resolved! Holiday Gift Rewards from PM this year?

I haven't received any holiday rewards this year the way PM has offered them in past years. Is it just me or has nobody received any?They used to give 2GB data and some intl talk credits.

Trouble Transferring phone number

I tried to transfer my phone number from Bell to public mobile. I accidentally put the new sim card into my phone too soon and didn't get the transferring activation text. Now I'm not getting any messages from Bell or from Public mobile. How do I fix...

Help! eSIM not working

I purchased a plan yesterday and the eSIM is giving me a failure every time I use a QR code, I cant get in contact with anyone and all the customer service bot leads me to is 404 error pages. How can I get public mobile to send me a physical sim card...

Waiting for answers from customer service

How w will I know when they will give me solution to get my line activated

Resolved! 2FA text verification is being sent to the wrong phone number. How do I update this number?

2FA text verification is being sent to a previous phone number I had with PM instead of my current number. My contact information is correct in my account profile, so how can this contact number be updated?

Phone trasnfering

Hello,I need help, I've just yesterday signed up for the service in the proccess of transfering my old phone number to public mobile I have recieved a message from PM saying that there is an issue with the transfer and I will be contacted by the agen...

Resolved! Refer a friend rewards

I have been a public mobile customer for a long time and have referred several people to PM. I had the rewards where you get a credit of $1/month per referral which I thought was a lifetime thing with PM. But today when I logged into my account and...

International

Are there any plans that can be used for travelling in Europe?

PUK code

Is there a easier way to get my PUK code then waiting for this ticket thing?

Resolved! How do I change my Community name?

Hello!I have looked everywhere on my profile but can't seem to find where to change my Community user name. Does anyone know how to do this?

Community

Forum Posts