Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I contact someone I need help and this is impossible
Is it possible to add a landline to my existing service?
Hello,I am traveling in Tampa, Florida. I used US Roaming Call,Text,Data 20 days. It worked with no problem. Today I extended and bought US Roaming Call only. Website shows that I have the addon. But my network is glitching, I can't make a call and n...
It's been 1 month that I transfer from Fizz and I have problems ; people can't call me, but I can call them, Some people does not receive my text and can't send text message to me. I have a iphone 7, is it my phone ? What can I do ? Also is it possib...
I signed up for auto pay, and and did not get any data. I pay over $30 (it seems to change from payment to payment) please advise as to why that is, I am having too much trouble with public, I will quit if this is not resolved Thank you John
Purchased a public mobile sim card, and when on the payment page where I fill in card details to pay for my new plan, I keep getting the message: "We were not able to process your payment. Make sure all information is correct or try again with a diff...
@David_J- Back before the last change of the community, there used to be indicators next to posts that indicated that the post has an image. Or a link. Or even had been blanked out.I'm requesting the return of the image indicator.I ask this because s...
I need to speak to a service agent
HiI forget my 4 digit access pin number. Please help
I am getting very slow data speeds. fast.com shows ~1Mbps, and speedtest.net slightly below that.I know that "3G speeds" should be 10 times faster.With the *censored* Rogers outage, I was planning to use tethering for work, but it is impossible with...
is there anyway to get customer service out of this company? Right now they take money and provide no service and no accountability
I paid US roaming yesterday, but I still can’t make phone call and send text out
so, yesterday I updated the expiry date on my credit card (which means re-entering EVERYTHING). Today I got a text from Public Mobile saying my card expires at the end of the month! When I go into my account, there is no way of checking the update I ...
I have got add on of 300 international minutes. I also showed on my account. Whenever I try to use them it say no available minutes
I didn’t top up my account on the day I was supposed to. Now I can’t put minutes in my account cause my number isn’t making any calls and I couldn’t get the code on messeges.
Internal Server Error Look at the top icon beside the time. How to trouble shoot? Thanks!
I received, again, the following text message and I have never signed up with Netscape: +1-999-999-9999 (at top of text)xxxxxxxxxx Your netflix account connected to 780-9xx-xxxx is blocked due to a payment verification. please sign in to revise your ...
my family is coming for a visit from another country, can i add her to my plan. Do i have to get a new sin card for her home, or can i add from her home town so that when she gets into Canada she can connect.
I am in US presently. I purchased the US data roaming 2 days ago. When I try to make a call, I am told by PM that I don’t have a US data roaming account. I read that I should notify a ‘moderator’ to initiate my account but cannot see how to direct...
Hi! I've recently changed providers and got a new SIM card after getting my phone stolen. I used to be with Virgin Mobile and I switched to Public Mobile. I wanted to keep my old number since I had it for years now but I don't understand how. Public ...
Purchased add-on for US travel (talk + data). Data was working from 2022-07-03 to 2022-07-06 then it stopped. Verified that there is still unused data in the plan. Purchased extra 200MB add-on. Talk and text works. Thanks!
I have paid for the unlimited canada wide talk but when i try to call a number in ottawa it say i have run out of minutes
Why do I need a new SIM card? Won't I lose a bunch of my data?How long does it all take to do, assuming I have a new SIM of yours. Thank you
I tried Logging in to many times I guess and now locked out. Help??
I can't close my account because I can't log into my account - it's permanently locked out. Email is REMOVED PERSONAL INFO (ShawnC13)Emery Baldwin
Hi I just notice my phone number no longer active and the number I was using is gone. I was assigned different number. However, text messages are working. But unable to take calls. I check account balance there is no amount due. But when I try to cal...
if I am in the UK and I have my bonus International minutes can I use them to call home in Canada
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