Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Tried calling landlines all day. When a landline number is dialed, screen shows calling, then drops off. Contacted other public mobile subscribers, they are also encountering the same issue.
My refurbished phone is not working. No one can hear me - it seems that there is a problem with the microphone. How do I return it or exchange it??
My wife and I have been on the Public Network for more than a year. She receives ALL the RCMP and Weather Alerts just fine …. However I have never received ANY ??? Why ??? We both have iPhones. Mine is an iPhone X —- iOS ver. 16.5.1 (c)
I did not use my phone at all for the whole June and the first 15 days of July this year due to my being away from Canada on holiday. However, to my surprise, when I checked my “Usage History”, I found records of Outgoing Calls of the same number (64...
I had to create a new account because my laptop broke. I also changed my number so I couldn't access my account. I want to update my information in my account and pay before the due date. If I wait then I won't have have any service and I am havin...
I noticed two glitches within the Mobile App today when doing Activations, when porting a number in using the 'Transfer Number' setting under My Profile it would not allow me to check the 'I authorize the transfer of my phone number to Public Mobile ...
I just subscribed to PM today and ported my number. It's working for the most part, data, calling, texting, vm, but I can't seem to take phone calls. Any attempts to call will go straight to VM and I never receive the VM. Please help.
Public Mobile and Telus could not fix this problem in the last two months.So I had to change to Bell mobility, because of up coming operations at the hospital I can’t take a chance that they can’t call me .I would like to thank everyone who tried to...
Hello, I’ve tried to transfer two numbers from Bell to PM. But I didn’t send the “yes” answer to Bell in message. Now Bell told me that PM should send them request again and they will send me massage for transfer again. So question is how to ask PM t...
Can anyone suggest a web site that allows sending text messages for testing your phone.
Does anyone receive SMS notification once your payment is renewed?What happens if your credit card has a problem?
My credit card expired so i tried renewing with another credit card but after i input all the information it says oops something went wrong, please try again later
So, I was finally able to access MyAccount but it won’t let me update my credit card information. Keep getting “oops, an error occurred please try again later”. This is truly trash.
I am trying to transfer a number to PM. Where do I input all the information for the number portingAccount#PinName and Address. Etc,etc
I ordered a SIM card on June 21, 2023. I didn’t receive any shipping confirmation on this order and after talking to a customer service agent I had a new one sent to me on July 15, 2023. I didn’t receive shipping confirmation on this order either. Wh...
I subscribed today, and am having problems signing into / activating my account and I need some help. I'm getting an "unknown request failure" message; I am not able to submit a "help ticket" ; there is an indication that a sign-in authentication ...
Why won’t My Account information display. I need to update my credit card expiration date!!
Please someone cancel my plan and services. I don’t wanna be with this company anymore. My account page is not loading in my app. Somebody please help.
It was difficult to get registered on net work. I was given a Temporary Account but I still could not get my phone working. I now have
What is going on with the PC login page, it wont load cant enter email or password
Trying to sign on to change my plan. I keep getting a blank page with the tab reading OAuth2 Error Page - any ideas? I downloaded the app and i can sign in but the my account page is blank
When I attempt to go to the login page for MyAccount it redirects to a blank page with the title "OAuth2 Error Page". I cannot even enter a username and password.I was able to login to the support forum without a problem.Is there a solution for this ...
I've been trying for days to login to my account. Anyone else having this problem?? its driving me CRAZY!!!!
Hello,As the title suggests, I've looked around and read that PM doesn't support wifi calling, which doesn't affect me. However, whenever I am on wifi and text someone else who uses a Samsung/Android, my texts send as wifi texts. This is extremely an...
I'm trying to port my phone number from Koodo to Public.The credit card payment went through fine, but when I tried to activate and port my number in the Public Mobile app, I got this message: "Subscription not activated. Something didn't go right wh...
Hey i read darlicious awsome post. I have searched for answers. I even contacted cs_agent. Maybe im not clear enough in what im looking for. I am going to USA. I have the 25 dollar plan at 3g. I tried to ask cs agent if volte is enabled on my ac...
Hi, how can I retrieve the account for my son's number using the phone number only? The agent said the phone was registered to an email address I don't recognize. Now, he said I can retrieve it using the phone number but still it will send the link ...
