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Account Question

redz514
Great Neighbour / Super Voisin

Hello,

 

I have a question, I recently changed to a new plan that is supposed to be 5G but on my phone (samsung s21 ultra) it still shows that I am connected on a 4G network. How Can I switch it to the 5G network?

3 REPLIES 3

redz514
Great Neighbour / Super Voisin

okay thanks, i didn't change anything but after I posted this, its now showing 5G instead of 4G. Thanks.

softech
Oracle
Oracle

@redz514 make sure network mode on your phone shows 5G.  Also, make sure power save and data save mode are both disabled

But remember one thing, your 5G plan is a 5G speed plan, it allows you to get upto 250Mbps on either 5G or 4G networks.  So, you can be using the 5G speed on the 4G/LTE network.  Run a speed test and see if you have a speed over 100Mbps

Chalupa_Batman
Mayor / Maire

Hey @redz514 

Sometimes the phones won't show 5G per say but you still get 5G speeds. I'd recommend just rebooting your phone, then do a speed test. You'll see 5G speeds of up to 250mbps. Try that and let us know if that works.

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