Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
So I'm looking into switching from Virgin Mobile, however my account also has my mother's phone on it and she wishes to stay with Virgin. Ive already checked and my phone is compatible, my number is portable and im using my current SIM card.But I'm w...
Based on the community board feedback, it seems that the US option for talk and text and talk, text and data is not very reliable. I have an iPhone with LTE so it sounds like I should be alright but I just wanted to get some feedback from others. ...
So I switched my phone the other night from ROgers to Public Mobile. And My phone shows every indicator that it is on Public However, I cannot get texts like banking verifications. And Roger’s show that phone still under my account. So I called Roger...
The last few days I have had very sporadic service. It seems today I have no service at all. I have wifi and Bluetooth still. I am able to make calls via Whatsapp. I just have no public mobile service. Anyone else?
it took me a week to set up my phone but but my subscription already started. I was travelling got a roaming add on, but because I couldn't set up my phone, I wasn't able to use the roaming. so I paid $30 for nothing. I'd like to cancel it. I can' se...
Hi,I am unable to access my voicemail all of a sudden. it was working fine, not sure what changed. When I press 1 and call it says "USSD code running" and then "Connection problem or invalid MMI code". I have tried going into voicemail settings and i...
Hi there, I changed my subscription plan when was black Friday it will be start when the next pay period arrived. But I don't see any information about it in my profile.
I live in Canada. I have a Canada-US plan. I will be travelling to the USA. Am I good to go without add-on or a roaming package? Is there a way to email Public Mobile? Thank you.KJ
My phone was stolen 2 months ago and on auto renew i tried to open my account and cancel it but it wont work i dont have the original phone so had to log in tried making a new account the number is still in service guy answers this is ridiculous been...
I have been waiting 10+ days since i messaged CS_Support and still no reply. Has anyone received a reply lately?I only sent 1 message, as i didnt want to spam them and fill their inbox, but maybe i should send another. If this was an urgent issue i ...
I made an account and subscribed and paid this morning and then it said I was expired thinking it didn't go through I did what it asked. Look at my charges it took it out twice
My line and number are active, but I'm getting a "Lets complete your activation" message when logging into My account via web browser. Clicking on anything gives an error message.I tried to create a ticket but cannot log in either.
HiAccidently pressed on iPhone settings to require sim pin. Now can't make calls. It's asking for Enter puk Your sim cannot be accessed. Please call carrier to obtain puk code. 7 attempts remaining. Please help us with this code. What is this pik cod...
I just purchased the 300 Int'l Minutes Add-On and I'm in Austria. But I'm not getting connected when I turn on the PM SIM. Roaming is turned on. Do I need something else? Thanks.
For the last 15 days or more I am not receiving any calls . Trying to reach customer service but no solution. one person said my Number port is blocked. What can I do? How to solve this?
Hi! I've tried all of these, but still no data on my iPhone XR. I had the data plan activated before, but it was deactivated by request. When I subscribed again, the data doesn't seem to work. I need help, please. How can I contact a Customer Service...
I paid for my subscription and also 4 new sims and nothing worked to get my phone set up to the network, I would like a refund because I had to go with a different provider since I missed out on work due to not having a phone
I really have been struggling and trying everything I purchased a plan and esim and I need to change the imei on my account so that I can use my phone properly.. please help thank you
Using Google Pixel 4 (4G) with eSIMI have not received any voicemail messages for weeks, and have logged into my voicemail and confirmed no messages (new OR old), have rebooted the device multiple times, but the indicator is still there.I have used t...
I bought the esim from mobile app but its not activating and it gave an error. I want to port my existing number to an esim. I am not able to get hold of a customer service agent. Can someone please help me with it on what to do next?
I've been waiting more than 10 business days for a SIM and have paid the 1st month, but have not activated the service. Not interested in this company anymore...How do I cancel and not be billed again?
Accidentally purchased 3GB on data with reward points because I didn't realize it doesn't let me use it all up. Why is there this feature!? Its so much better to just use it up...Is there a mistake on my account or is this the way it will be forever?...
