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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Holiday Data 2022

URGENT: MINUTES ADD

Hello, My name is Anima Armah and I bought a voucher to buy some more minutes on my phone but the payment was added to Canada wide instead of minutes on my phone. I need the voucher to be added to my phone for minutes. If you could please help me.

Resolved! Phone goes directly to vm

I can call out but not receive calls? Just activated SIM card

Resolved! Refer a friend

My friend just signed up with my referral code on Friday December 2. I don't see the $1 monthly discount in my account. How long should it take to show up? Also, I got an email on December 1st with promotions of free data and long distance minutes. T...

Resolved! Holiday Gift - 2GB data

I recently factory reset my phone before responding to the Holiday gift text message. Can the text message be resent or is there another way to accept the 2GB data gift?

Resolved! Holiday Data 2022

I never got a text for my free Holiday Data ?

SUPPORT TICKET

How do i check on the status of a support ticket.

Resolved! Pro rated??

Hi to EveryoneI paid for my 3GB at 3G speed plan (35$) on November 1st 2022 and upgraded to 15GB at 4G speed plan (40$) on November 9, 2022. My problem is that on November 1st I got charged my usual plan and on November 9 when I upgraded I was charge...

Resolved! New Plan 15GB $40

My New $40 month 15GB plan has not been activated,How can I go about this to get activated

Unable to activate phone

I successfully transferred my number from Telus. I activated my public mobile account. My phone says sos. How so I get my phone connected to the PM network?

Resolved! New registration

@C3_Support Hello, I would like to know if a new member can be registered with a debit card or recharge voucher.This new member does not own a credit card yet and the debit card with her does not have a CVV on its back. RegardsShina

Resolved! Signed up for 15GB-4G plan on December 1st, was ported over and now showing my old plan.

I signed up for the black friday 15GB-4G plan on November 28th for my next billing cycle (which was set to be December 1st). Checked on Dec 1 and plan was activated and speeds were at 4G. Checked my plan again this morning and I was reverted back t...

Black Fridays

I signed up for the blackfriay deal which was 35 for 20G for 15 months but got charged 55 dollars why

Problem changing SIM Card on the My Account.

Resolved! Loaded Payment Vouchers PROBLEMS

My plan is to run out on December 1 and today is December 3. I loaded two payment voucher totalling the $60 on my phone. They verified $40 and $20 for the audit on and that it would be valid until December 1, 2022 which of course does not make sense....

International roaming

Is Public Mobile going to get set up for the ability to add international roaming? I'm headed to Costa Rica and I've just confirmed that I won't have any ability to add this to my plan which is rather disappointing.

Looking for a people person

Resolved! I CANNOT APPLY A 25$

I CANNOT APPLY A 25$ Pyment to my phone, i have been trying now for two months , lost the first one and just bought another one how can i find out what going on

Resolved! Ticket?

How do I get a ticket?

Resolved! Lost account information

Hello there. I stacked with a problem. A few years ago I opened account for my daughter and put my credit card info for payment. Everything was fine until now. I completely forgot her account info. Now my card is expired and I can't find a way to u...

Resolved! Don't get to use my 1 gb data and only can use 500 mb

Hi!my plan includes 1gb of data yet each month I only use 500 mb and get a message when i'm 95% till the limit. When i check my account it says i still have 500 mb but I can't use them. have been paying for 1 gb but not been able to use it. Would you...

Resolved! Black Friday Deal

I signed up for a plan on Black Friday ($35 for 20GB), which will take effect middle of this month. My upcoming plan change shown on my account doesn't note the $20/month credit (for 15 months). Is there a way that I can confirm that I will get the...

'Tis the Season...

Resolved! Help Please! - Bought add-on Twice by mistake

Hello,Can someone please tell me how I can cancel one add-on purchase that's made by mistake? - Bought US Roaming data 1G twice due to the delay for the add-on showing up in my account. Thanks in advance!

Resolved! Subscriptions

I tried to unsubscribe from a discussion and this is what I got:?????Doesn't sound right to me!

Resolved! I want to get back on the offer list for public mobile

@CS_Agent i want to get back on the list for offers, I texted “stop” to the number for offers because I was a bit confused and now I can’t get back onThanks-Lucas

Lost all data

Hello,I left the country on October 30 and so was gone for most of this billing cycle (November 12 to December 12.) Changed out to a Digicel SIM. I returned December 1 and reinstalled my Public Mobile SIM. Received notices right away saying my data w...

Resolved! Holiday gift - cannot accept

Hello all, I received the bonus holiday gift text message and replied "YES2".However I got an message saying "Looks like you've reached the maximum number of purchases allowed, so no changes have been made to your account. Don't worry, you haven't be...

Resolved! Why is my rewards not showing up on my next bill?

I did not opt into public points. I am still on the old rewards system. When I checked rewards it shows what I am going to get. when I go into my account it doesn’t show I’m getting any rewards. I tried all of the steps that normally fix this type of...

Resolved! International long distance

Having been gifted international long distance minutes, I thought I could call my cousin in Finland, but it looks like that country is not included? Why? Thanks.

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