Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
She already changed to PM one month ago. She can not receive any text even a Public mobile verification code. So she can not access the ticket and community post. Please contact me for details.
hello, has any one else experienced double charges for activation ?once on web portal and second time while finishing the activation on mobile app ?
Any suggestions as to what I can do.i get the emails but not the texts.i can place outgoing calls and can send text messages and receive them but I can’t receive phone calls because I haven’t confirmed my number … because I haven’t received Public mo...
I'm puzzled to what happened here. I have a canadian model Galaxy S20 FE 5G which somehow lost it's 5G band after I switched the SIM card to PM. I've used this phone with 2 different service providers' SIMs and always had the 5G option in network se...
Hello, I'm from QC, I'm trying to change my subscription for this one :But it doesn't seem available in QC only in ON, why that?
Hello,Trying to activate a new number. After payment, on my mobile app getting message to contact support as acivation is having issue.
I ran out of data early with 4 days before my billing date , can I request an early renewal?
I have a few problems.I cant submit a ticket as I always get a white screen that never loads.I have the PM app and I cant go to my account because when I do it just gives me a blank white screen. The my rewards button gives the same.So I figure I ...
I cannot receive the access code via text to access my account.
@CS_AgentI signed up with a referral code but I didn’t get the one time bill credit yet. Is there a time line to get it? thank you
If I change plans with public, am I automatically signed up for points or can I still keep my rewards and not do points? From what I hear, points isn't worth it? And it's best to just keep your rewards you have? Thanks!
Can call anyone except one phone number, my wife's, so it is a big problem.
Hey, I was wondering if it's worth it to sign up for the points thing? I'm already saving $8 dollars on my account, and it says it'll wipe points, but I'm wondering if anyone has done it and is it worth it? Thanks so much!
I no longer need the service from Public Mobile, and would like to cancel my service. How do I do this online?
Since PM has no service outside of CAN/US and most organizations reject VOIP numbers for 2FA codes via text/call, does anyone know if it's possible to set up call forwarding to a VOIP like Fongo and have codes sent via 2FA call so I can receive it on...
My account is no longer receiving notifications from public mobile texted to my device (eg texts notifying me of data usage etc). I am unable to submit a ticket (repeating 404 error) or to contact @CS_Agent (as prompted by the chat bot as @CS_Agent i...
Hi do I keep my $2 off loyalty + $2 off auto-pay if I change from the $15 per month plan to the $39 ($34 by paying 3 months) bringing it down to $30 per month? Thanks!Max
@CS_Agent i am getting 7B1 your phone is not activated on the network. I just put sim card from my flip phone to an old iphone 6. It can recieve calls, and send receive messages. Please activate.
I lost the old SIM before full activation of my public line, the old company created a shortcut , so no need to their approval any more, but I need the request to be sent again
Please activate my suspended account please xxxxxxx ASAP.No need to post personal information. We are customers like you.
Hello - my physical SIM card suffered water damage and I need a replacement SIM (either physical or eSIM) with the same phone number associated. How do I order a replacement SIM and ensure I still have the same phone number?
How do i reach support
Hello! @I went on vacation for more than three months and didn't use my phone which cancelled my subscription due to the inactivity of the account. When I came back, I subscribed to a new plan and used a new SIM card but the service did not work. I w...
I asked to transfer my line from Bell to PM. The transfer is completed. My Bell sim card does not work anymore. With PM I can make call, receive SMS but can't receive calls. When I call my cellular to test it from a hard line, I heard the phone ri...
Trying to help an elderly relative. Their public mobile phone number is suddenly not working and they can not access online account since it requires 2-step authentication and the phone number is defunct. Public Mobile's automated customer chat servi...
I have an account, I thought I could add my daughters phone to my account by asking to transfert a number… Now I lost my number, her number is now associated to my phone, my old number seems to be lost.I opened a new account for my daughter and can’t...
How can I get Public Mobile to reverse the charge (for $45 + tax)to my credit card? Also, I think I missed able to enter the referral code when I completed the subscription.
I recently switched from Freedom Mobile to Public Mobile, but I found the VoLTE function is no longer working. When I make phone calls, it drops to 3G network.I’m using Poco M3 Pro 5G, and here are the screenshots. Also, I use sp.mb.com APN.I’d also ...
