Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Had to replace SIM but when I try to change it under my profile the page just seems to refresh and no change is made.
I have the US roaming and data add on added to my phone account. The messaging and data appear to be working fine but I cannot dial out or receive phone calls.What would be causing this?It was working in Nevada but is not working in Arizona.
I purchase a new SIM card on January 11/23. Can you let me know when I can expect delivery. Hallsy
I know when we referred a friend and we got text messages, but are we getting notified if any friend left PM?
On 28th Dec. when I was in US and wanted to extend my previous US roaming plan, I had requested a bundle of $20 for extension. I noticed the request was not materialized for quite a long time. Subsequently I opted for another bundle of $15 on same da...
Hi,My plan was suppose to change on Jan 14, I received an auto payment successful text yesterday. I looked into my account and it still has the old plan showing and nothing about the new plan. I switched over to the 4g 15gb $40 plan which I have a ...
Lost SIM card have a new one want to put it in and get number back
IMy husband left public mobile and wants to remove his credit card from automatic payment. He can no longer get into his Public Mobile account to do so as his SIM card has been deactivated.
Please I need my puk code, my kids locked my phone and PUK code needed.
Hello. I want to transfer my number from Public Mobile to Virgin Plus
I just renewed my plan and I am having trouble receiving and making calls. It seems like my plan didn't renew. I have turned off my phone and turned back on but not having any luck. All calls goes to Voicemail and I can retrieve the messages but n...
I never had an account through public mobile but I have a phone. I need to update my payment information and it will not let me create an account. Can somebody help me please?
My plan is limited to 100 minutes in Canada. I am unable to use the 500 bonus minutes.
Regarding the 4G plans...the $55 plan includes 10 GB of data, the $60 plan includes 15 GB, but the $45 plan includes 20 GB of data. Does that make sense on any level?I would like to see a plan that gives me 40 to 60 GB's at a time. Wifi is not an opt...
I cannot log in to the silly portal to port my number from Koodo. I get nothing but error 500 in the console. No one to contact regarding this problem, and no way to resolve. Guess I'll be cancelling. Congrats on the easy $45, Telus!
Hi, I am out of the country for a month. I forgot to set up call forwarding while I was still in Canada. Now I am in another country already. How do I set up my call forwarding so that all my calls gets redirected to another line thats in Canada? Tha...
I scheduled my plan to switch in Dec. It happened and I was charged $25 instead of $15. In Jan aso I was charged $25 but the online account shows my plan as $15 and sent me a text to say that I used up 75% of data! What's happening here?
What is going on with my plan that I changed on Jan 10th for a $40 for 15GB at 4G, now it says I have 5GB at 3G ???And I had a ticket that was resolved so they said.I am starting to get unhinged with Public mobile!
I got a sim card from London Drugs a while ago. I didn't male an online account, and now I don't know how to cancel the plan.Please help!
HiI have a one time bonus of 500 long distance calling and wondering why public mobile won't allow me to make a call to florida?
Hi, I am planning on joining Public Mobile. I will appreciate it if anyone is interested in sharing their Referral Code. thanks.
New to public mobile. Just installed a NEW SIM, and got a NEW phone number. I can call out and can send texts but CAN NOT receive calls and they go straight to voicemail, and can not receive texts, although i can send them out. PLEASE HELP. thank...
What happens to the current plan i have with telus prepaid when I transfer my number to public mobile.. I still have like 2 weeks left on my plan but I have a new sim card for public mobile and I want to know before I go any further.. will the telus ...
what is error code 837 when signing up a new account
Trying to sign up, and getting the message that it's unable to process my credit card. I literally used my credit card 15 minutes ago with no issue, contacted the credit card company and there's no hold on the card, AND tried using a different card a...
I'm trying to transfer my phone over number to public but it's saying that it is ineligible to port
What happens if I take my SIM card out and get messages or texts? If I leave the SIM card out of my phone for more than 2 weeks (because I am travelling), will I see them when I put it back in my phone?
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