So much Pain with Public Mobile

[DJ13]

Good afternoon. I hope everyone is well. I badly need help as I am having a very rough and very tough transition to public mobile. First, i ported my number to my wife's phone via an eSIM. Now, there is a notification that I have successfully ported my number to Public mobile but I want to have my number installed in an eSIM on My Phone and not on my wife's phone. I tried to scan the QR code to add my SIM to my phone to no avail. I also tried buying a new e SIM on my phone through my account but it keeps on saying that the payment is cannot be processed as an error has occured. I wanted to contact a customer service representative but to no avail. Why is it so difficult to get my number? Why is it so difficult to contact a customer service representative? I am really having a hard time. I was thinking of going to an authorized dealer of a physical SIM and have my phone number installed on a physical SIM. I do not know what to do now. I think I have tried everything. I still have my number in my wife's phone in an eSIM. Should we delete that and try to buy another eSIM on my phone to get my number on an eSIM on my phone? I am just hesitant to do this as my number might be lost in space forever because of this. Please help. Thank you very much.

[Sansan]

I'm sorry that you are having such a difficult time setting up your account  @DJ13 . Naturally it should be a seemless process that takes a few minutes; however numerous people have indicated of issues.

Public Mobile is strictly managed by the users themselves and they is no phone number to call for assistance or live help when needed. It is this community of other customers like yourself who try to offer help from afar.

For account related request, you then send a message to the link provided below  by @Hollister and someone will message you back which you then have to reply to.

I hope this gets sorted quick time for you. 

[Hollister]

@DJ13 

• you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

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