PUK & Transfer issues to public mobile sim

[ctorbiso]

Hi,

Girlfriend is having issues connecting to public mobile. Its now asking for PUK code, please pm how to go from here. 

[ctorbiso]

The 3rd one reflects her issue. If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM" 

I have submitted a ticket for this few hours ago but not response yet. I'll give it another few hours more for it to be reponsded

[hTideGnow]

HI @ctorbiso 

did she try the sim card in another phone?  if the sim didn't ask for PUK on another phone, then it is the carrier unlock code she needs for her original phone.  Only the carrier where she got it can provide her the code

but if it is a sim card puk she needs (she will see the same PUK message when she test the sim card in another phone) , then PM support can help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage         

[softech]

@ctorbiso 

what was the exact error message? Depends on the message, you have to ask the PUK code from different places.  

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
          You have to ask the carrier where you got the phone from for the carrier help unlocking it.
           (Sorry, for this particular issue, PM support would not be able to help) 

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." , 
      call  Samsung 1-800-726-7864 for a master unlock code.
      The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"
         open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
          or use this direct link to open Chatbot ticket:  https://urlshortner.tiia.ai/Oyn1L6
            **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there.