Changing from physial sim to esim

[JP201020101]

@CS_Agent

Can I change from physcial sim to esim in order to activate service today? I accidentally selected physical sim when signing up for service. Stores in my area are closd for the day. 

[hTideGnow]

hi @JP201020101 they usually reply quick.  But message them again now and check the community inbox for their reply 

[JP201020101]

Hello, 

@CS_Agent Support still hasn't replied to my message about this issue. I was hoping to activate today and have services up and running for the 2 accounts. 

[hTideGnow]

hi @JP201020101 yes you can.  But you need support to help with that as you like cannot login the app at this point 

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[JP201020101]

Hello, 

I've followed your directions and it brought me to the plan checkout page. My credit card was already billed for the plan and physical sim, but I want to change it to esim without being billed for the plan at $ 35 again lol 

[hairbag1]

@JP201020101 

download the Public Mobile app to your cell, create account and order esim..they're free today ! Welcome to Public Mobile.