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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Esim Activation Problem

Hello,Starting a new subscription and I am stuck on the final step of activating the eSim. Message says something went wrong. Have done all the Try Agains and now I am stuck on Step 3. What do I do now?

Data not working after adding/deleting eSIM

This may be long hopefully you will bear with me...I moved from Canada to the US a few months ago -- I have a Canadian phone number and Public mobile account with US data/talk/text which had been working perfect for most things, but I've still been h...

toll free number

I can't call toll free number

email address associated with my account

Can I change my email address associated with my Public Mobile Account? I want to use this email address for my husband's new account.

Resolved! I cannot activate my eSim

Currently I am in Brazil trying to activate my eSIM, but it is not working.

Resolved! hotspot

can I share data hotspot?I want to subscribe Canada US roaming plan and then use hotspot to share with my kids. Can I?

Resolved! Talk & Text only plans

Gidday. Does anybody know where to find the talk & text only plans? All the plans shown come with data. Thanks,Chris

Resolved! data usage

At niight I turn my phone compeletely off. Somehow, at night my data is being used up.How is this even possible when my phone is turned off?

Unable to sign into account

My daughter’s trying to sign in to her account to enter her new credit card and make a payment due today She keeps trying to sign in and it made her make a new password but when she entered the code to confirm her identity nothing happens

Resolved! US roaming limit

I have the Canada US Mex 0pan. I am going US today for 2 weeks. Is there any limit to how much data I can use in US?

Transfer my number

I subscribed but my number did not transfer

Cant connect

Hi, I transferred my number to Public Online from Bell. But my phone keeps showing SOS and I can’t connect to cellular. I already replied “YES” to the transfer confirmation text from Bell, but it’s been 6 hours and I still don’t have cellular service...

I haven't received my sim card. It's been 2 weeks

Let me know what I should do

esim ilost

I have installed an eSIM card. I accidentally inserted the original SIM card and then removed it. I can't find the original eSIM card. What should I do?

Unable to download eSIM .

And I have been charged without sending me a QR code to enable me try to download it

Why I was changed $25.95 for a $25 plan?

The change happen from August. I was changed $25 each month before

I just subscribed by no service

I have paid for my subscription, and have received an email via wifi to say that my subscription is active, but no service. Is this normal?

will the SIM card work in a data-only tablet on 4G

We have a tablet that uses the 4G network to connect to the net. It uses a SIM card ....I forget what they are called but the SIM card is a standard one for phones, in size, its around a centimeter square.If I sign up for Public Mobile on a 4G plan,...

5g not working

Hey there! I have a Samsung a71. It's compatible with 5g, but it's only saying 2g/3g. How do I fix this? I've tried everything and it's absolutely horrible when trying to use the internet while on the phone, or even sending a text while on the phone....

How to opt out of security verification

Does any one know how I can opt out of security verification ? I don't want to receive code by text or email. My login password is good enough. Is there a way I can opt out? Such a waste of time feature.

Resolved! how to change from sim to esim

Hi, first question: Maybe I will buy a iPhone 17 but it doesn’t have a solid SIM card slots. Is it possible to change my SIM card to a eSim without changing my number and my subscription plan? Do I need to pay an extra fee? Second question:Why does...

Need A New Phone #

HiI have to change my phone number, get to many robo calls, and wrong numbers. I am a customer of yours. It is recently this is happening to me. Thanks

False voicemail notifications, how do I stop them?

Voicemail notifications keep popping on phone, but when VM checked it states you have no voicemail. This happens often every day for well over weeks on end.How do I stop the false notifications? I keep thinking I might ignore it and then it might act...

Upgrade

How do you switch phone with eSIM to another phone and keep plan and number

Need Help – Can’t Log In (2FA SMS Not Working, Outside Canada)

Hi, I’m in India and can’t log in to my Public Mobile account because the 2FA code is sent by SMS to my Canadian number (not reachable here). I need to:Enable email verification or disable 2FA temporarilyRecharge my account (I can buy a voucher onlin...

Question

Im travelling for 7 months and want to pause / cancel my plan. How do I do this? Can I keep my phone number?

Found a phone... need advice

I found a phone with active SIM. Locked of course so I cannot see who owner's friends are to let them know owner should call his/her phone and get in touch with me.Does anybody has an idea how to get in touch with the owner to return phone?

Mobile network unavailable

Hi, my mobile network is not working on my phone

Sim card activation

Hello, I would like to activate my SIM card from last year with Public Mobile. I received this SIM card last year, but now when I try to activate it, I receive a message saying that this SIM card is already in use. The serial number of my SIM card is...

Resolved! Unlimited data at reduced speed?

Hello Everyone!I would like to know if my current plan says that after I have used the 60GB included in my plan that I will actually get unlimited data at reduced speed or not? My current plan is the one at the bottom 60Gb for 34$/moEdit by Dunkman: ...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Esim Activation Problem

Data not working after adding/deleting eSIM

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