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Important Update Regarding Recent SMS Notifications

Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

One time password

Hi, I am transferring my number to Public Mobile and for some reason I am stucked at the step where it asks to confirm the number. I do not receive the OTP. I have tried requesting a new password. There doesn't seem to be an option to request an emai...

sim card purchase transfer of same phone number

I ordered a sim care on Jul 22, 24 to be delivered to my address and it is paid for and I still have not received it.I would also like to know what I have to do when I receive the public mobile sim card in order to keep the same phone number when I h...

Resolved! Re: Lost phone

I have lost my phone and have no access to the email address on file. How do I proceed

US Roam from Canada

I am going to the US . If it says 50gb within Canada and the US in my subscription. I dont have to add any US Roam add-ons? Right?.

Re: Debit Visa payment issue

I have tried in multiple times, on multiple accounts to process my (TD) debit visa, to no avail. I have used multiple browsers, incognito and the app. Nothing has worked. This is definitely a PM issue, as I called the financial institute multiple tim...

Bring back the monthly automatic loyalty credit apply to payment

I found it's annoying that we keep on have to log in each month to deduct the credits/points toward the next payment . Please bring back the automatic deduction. Or is there a way that we can set it so we don't have to do it manually like before?

Sim card

I ordered a sim card and my bank says it went through how long does it take to get here

Looking for a girlfriend in round lake illinois

Removed spam

Email to Text / SMS / MMS not working

trying to send message to <phone>@msg.telus.com or <phone>@mms.mb.telus.com or <phone>@msg.koodomobile.com but nothing gets through. All messages bounce back and undelivered. All messages are failing from Yahoo.com but are being received from gmail.c...

Resolved! cannot login to my account. cannot download e-sim

i was unable to receive/ send msg's. to login to my account i had ti submit a code that was sent to my phone number. but because i am unable to receive msg's i cannot login. i also cannot download e-sim using the qr code.

Cheaper Plan

I don't use that much data and calling.We need switching plan or provider. or any prepaid plan that does not require a monthly payment.

Us Roaming not working for calls, txt and data

I added us roaming $30 and paid on July 26 2024 but I am now in the US and I do not have any of the service I paid for. WHY. My son did the same Roaming plan addon and his is working. Please I need to solve this.

Call Control

The post on this subject are a few years old.Has there been any change in the status of PM adding the call control feature.I just switch to PM a week ago and the bogus call are through the roof. Today about evrey 15 minutes.Im seriously thinking abo...

New Phone number not updating in eSIM

Hi! I just used the ‘change phone number’ in the PM app and got myself a new number that I like. However my eSIM is not updating to my new number. How can I get this updates?

Resolved! Emergency

EmergencyHello First I use physical sim card for my old phone which is Samsung. But i just got an iPhone so I change to Esim. But now i don't like my new phone so I use my old physical sim card to plug to samsung phone but it still said no network an...

Resolved! Active with prepaid and voucher

Im having trouble with getting this figured out.

SIM activation fails at last step (6)

payment is successful though . Whenever I login it takes me to step 6 screen and no help from chatbot ..pls help solve the issue

Port number from Fonus

I tried to port my number but it said it was not eligible to transfer. Can someone advise if there are any work arounds to retain this phone number?

Resolved! Points

I have 7 points, how can I use it to lower my bill?

plan

hey I don't use that much data does anyone have a 4g plan and does it have good internet quality i am thinking of switching

I need help and support is not answering

I paid 24 dollars for a 6gb plan, my account is showing a 19 dollar plan with 1gb. Even though I was charged $24 on my bank card???

Forbidden A1

I am unable to login to either the app or through the browser.I get the Forbidden A1 every time.My email address is xxxxxxxxxxxxxxxxxx.Please help.

U.S. roaming coverage

Having had issues with using voice & data with the U.S. roaming add-on in the past (I have an iPhone 6s & the old PM 3G plan), I just read the fine print:"1. Subscription plans with 3G .....Speed and signal strength may vary with your device, configu...

Where can I find my statements

I can't for the life of me find my statement or any bills on this. Help!Thank you

Resolved! Help logging in (new account)

Just purchased a sim and installed it. Downloaded the app on android and tried to login after creating the account. The app loops me back to the login page continuously. Tried to clear the browser data but no luck.I am able to login to the account on...

Resolved! U.S. roaming

Hi- I purchased the US roaming 15 day add on but I have used up the data on that and have a few days left of my trip. I think it has switched to my regular data from Canada but will that cost me big time?? Or am I allowed to used that data because I ...

Resolved! 5G not showing

I have an IPhone 12 phone which is 5G capable. I am in a 5G cell zone in downtown Winnipeg, but only have LTE showing. I signed up for 5G, but only get LTE. I have checked settings menu but cannot get it to show up. Any thoughts on how to fix?

Resolved! Unable to connect to internet

New Umidigi phone. Used Public mobile instructions to setup APN. Phone connects to the internet showing LTE connectivity but no internet. Any ideas? Slane

Resolved! What happened to the 100gb plan????

I was literally just about to switch over last night to the $50 100gb data plan, waited until this afternoon, and now it is gone, replaced by some hugely lesser $44 plan with only 80gb.I have been a public mobile subscriber now for many years. I do n...

No Data roll over !!

I previously had a plan with lots of data every month and hardly used it. I decided to switch my plan to one without data hoping to use up the data from the previous plan. But everything went away! Absolutely awful!!

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