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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 73649 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 75212 Views
  • 181 replies
  • 32 Bravos

payment

I couldn't use my phone.I was told I hadn't paid on the 3rd so I sent another payment this morning on the 4th.  Phone still not working and when I go to my banking, I HAD paid it on the 3rd.  Came out of my account!!!  So now I've paid twice and stil...

Ruthellen by • Great Neighbour / Super Voisin
  • 185 Views
  • 2 replies
  • 0 Bravos

Account

Can someone please reply to my support message this is getting ridiculous 

payment

I missed my payment by a day but paid this morning.  How long before I can use my phone?  Is it possible to pay on the same date every month?

Ruthellen by • Great Neighbour / Super Voisin
  • 109 Views
  • 1 replies
  • 0 Bravos

Resolved! Puk code

How long does it take to get it 

BeccaOg by • Great Neighbour / Super Voisin
  • 251 Views
  • 3 replies
  • 0 Bravos

Simcard issues!

I purchased a new phone and put my Sim card in it from my old phone, it's saying unregistered simcard and is unable to connect to network. I have no idea why and I need my phone to work immediately. I've submitted multiple tickets and waited hours fo...

Jordand1 by • Good Citizen / Bon Citoyen
  • 213 Views
  • 2 replies
  • 0 Bravos

eSIM issues

Message to Public Mobile support/community:Hi, my eSIM is stuck in activation. I recently switched to a new iPhone, but the new device only shows “contact carrier.”I have already tried:eSIM transfer from nearby iPhonegenerating a new eSIM in the app ...

Libbyk by • Great Neighbour / Super Voisin
  • 245 Views
  • 3 replies
  • 0 Bravos

About suspend phone service

I will be going abroad for 3 months. Is there a way to suspend my phone service for 3 months and reactivate it after I return? How do I apply for it?

Joanne82 by • Great Neighbour / Super Voisin
  • 148 Views
  • 1 replies
  • 0 Bravos

Voicemail notification stuck

I have a notification stuck in my voicemail. It is not a voicemail, I have zero. It’s just a notification and I cannot get rid of it. I have tried troubleshooting and I’m out of ideas. 

Mayaleigh by • Great Neighbour / Super Voisin
  • 217 Views
  • 2 replies
  • 0 Bravos

Points

Hello, Just for curiosity sake I checked my points to see how many I had and what I could do with them. I don't really care about the points but I have had an account for almost 2 years and for the first year I was getting 1.8 point per month and now...

Emrys2025 by • Good Citizen / Bon Citoyen
  • 328 Views
  • 5 replies
  • 0 Bravos

xxxxxxxxxxxxxx vemi #

xxxxxxxxxxxxxxx does pm work   new phoneEdit by Dunkman: removed personal information  

cigarsmoker by • Good Citizen / Bon Citoyen
  • 784 Views
  • 2 replies
  • 0 Bravos

Refund for the plan and physical sim card ordered

Hi, I never received the physical sim card for public mobile that I ordered on May 14th,2026. Since I have been here for a month only; since I'm a visitor to Canada. I'd like to request public mobile to issue me a refund for the purchase I made.Shoul...

HanifHashmi by • Great Neighbour / Super Voisin
  • 182 Views
  • 2 replies
  • 0 Bravos

Phone number being spoofed?

Noticed a few calls to 2 different numbers on my usage. I didn’t make the calls. Did PM have a breach or something? 

Blake1231 by • Great Neighbour / Super Voisin
  • 201 Views
  • 2 replies
  • 0 Bravos

code

i recently changed my plan to $24 one. i tried to redem the code  for extra data. is not working

haileycollins by • Great Neighbour / Super Voisin
  • 176 Views
  • 1 replies
  • 0 Bravos

Account transfer

I’m trying to transfer my number but they carrier i am trying to transfer to says the number on the myaccount page is too long and invalid. Is there a separate place I can locate this? I called but could not reach a human. thanks!

Paul69691 by • Great Neighbour / Super Voisin
  • 256 Views
  • 3 replies
  • 0 Bravos

Phone disabled?

My phone was shut off due to a payment issue??  Please help!

LytePower by • Great Neighbour / Super Voisin
  • 181 Views
  • 2 replies
  • 0 Bravos

account history

how do I determine the start date of my account on Public Mobile

kemblebrad by • Great Neighbour / Super Voisin
  • 176 Views
  • 2 replies
  • 0 Bravos

Unresolved issue - want a refund

I bought a subscription 2 days ago. After the app said everything completed successfully, I was unable to send or receive texts. Even 24 hours later the problem persisted. I tried to resolve the issue through the chat bot, but every solution it offer...

Pacificfree by • Great Neighbour / Super Voisin
  • 266 Views
  • 3 replies
  • 0 Bravos

Bad Service in USA

Was traveling in the USA and had no phone service. People couldn't call me yet I could text . I didn't have any data either.

Clarinda by • Great Neighbour / Super Voisin
  • 141 Views
  • 1 replies
  • 0 Bravos

No data service

For the last few days my phone is showing no service for data. I can still make phone calls but can't use my data at all. Tried restarting the phone and but didn't work.

Sam5354 by • Great Neighbour / Super Voisin
  • 146 Views
  • 1 replies
  • 0 Bravos
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