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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Text from public mobile

Hi, I got a text from 5474 about a special offer from Public Mobile. Is this a legit text? Can I change the way of receiving promotional offers via email? Thanks.

Add on's

How do I use the add-on's that I have accumulated in my account over the years ?

Cannot log in to account

Hello, I purchased a new phone and am trying to log in to my Public Mobile account to request a new eSIM. The app requires me to validate via two-factor authentication at this point via text, but I cannot access text messages until I have a new eSIM ...

Urgent: Paid but no service since April 6 – eSIM activation failed

Reactivated my subscription on April 6 ($35 plan)•eSIM failed to activate (error shown in app)•No service for 9–10 days, 0 MB usage (screenshots available)•Ticket system is not working for me (submission errors + no confirmation received), so I’m una...

Re: Payment Issues

my credit card card got charged, but I still don’t have any service

switched to Telus- can't get back into public mobile account

I got offered to switch to Telus and they changed my phone number to the new service, I tried to go back to public mobile app/website and I login and nothing happens and I can't see anything and the app and website doesn't work and none of my informa...

Auto Payment

I have a phone with auto payment set for my son. There are hundreds of dollars in unauthorized payments on my CC. I NEED to cancel his plan ASAP

Payment Issues

Hi everyone,I'm running into a billing issue across multiple accounts that auto-renew on my card. The payments should have gone through, but didn't, and now all accounts are suspended.When I try to pay manually, it says "try again later." I've confir...

Voucher is no good

My plan is 45 a month so I got a 5 dollar voucher and a 40 dollar voucher. The $5 went on but the $40 won't go on...please help!!

why did my old number not transfer

I opened a public mobile account a month ago. Today I got a bill from my old account; they told me that Public has never transfered my old number over and that I'm using a temporary number on public and the old number is still with Virgin. How do I...

Resolved! eSIM reactivation

I want to reactivate my number, but accidentally bought a new plan with a new eSIM. I haven't activated my new eSIM yet as I realized mid purchase that I don't want a new number but now I am stuck on an eternal loop and the chat won't help me or allo...

SIM card not working

I’ve cleaned the SIM card and put it back in and I also toggled on airplane mode for 10 seconds but it doesn’t seem to work. I can’t receive text messages but can deliver them. I have the SOS symbol on the top right. how do I resolve this issue? Or i...

My account

My Visa card expired and waiting for a new one and public mobile suspended my account. Will public mobile start up when I activate my new card

How to enter PUK code

I locked my pin. I was sauced. I remember a page asking to my PUK anda link that told me how to get it. I got it now. But can’t get back to the PUK code access entree screen and when I go to unlock sim or turn off.it won’t let me click anything. I al...

Can't connect to Internet with new sim card, new phone & new account

Can't connect to Internet with new sim card, new phone & new account. I was abail to activate sim card which allows me to make and receive calls but I can't connect to Internet. Please help: Thank You: Caper

Activation failed

I recently changed my subscription from Koodo to Public. During the eSIM activation process, it said the process failed and when I go to my activation email and click on the QR code, ot says unable to activate, contact customer service. what do I do ...

vouchers

So i have about 8 vouchers some i forgot the throw away. Today is my top up and i called 611 and tried the vouchers, the first couple was all used up, then it says it was unable to process my request and asked me to contact support or the community. ...

Subscription charges deducted but Subscription not renewed

Hi i just switched over to a new subscription.The amount got deducted from the account but subscription didn't renew

Resolved! transfer my phone number to a new phone

how do I transfer my phone number to my new phone

Re: Account Number Tranfer and related issues

Im having trouble transferring phone number. Received a text after old carrier accepted the transfer text over phone then received text from public mobile saying look like you put incorrect ESN/MEID number and im having trouble submitting a ticket w...

Your web site won't let me enter my new credit card info

My credit card was cancelled. Apparently I didn't register my new card number with Public Mobile, and you are suspending my account.I entered my new credit card info on your site and got the message "notAbleToProcessRequest".I entered this info into...

Resolved! Roaming in Europe

Hey allIs there a way to get data roaming in Europe? All I saw I could buy with my points were minutes in a few different countries, but nothing in Europe beside the UK.

Resolved! setting up eSIM on iphone 17

I have an iphone 10 and wish to use my number on my iphone 17. Says I need to contact Public mobile support for assistance.

Issues with CS support

I had a plan from 2016 that I was trying to switch over to one of the new Can-US-Mex plans. Everything was scheduled to be switched over on the 11th. Unfortunately there were some issues on the public mobile side and instead of starting the new plan...

800 Numbers

Why can't I connect when I dial 800 numbers. All it ever says is number cannot connect as dialed

Request to Schedule Plan Cancellation and Advance Payment

Hello,I hope you are doing well.Due to the refusal of my temporary residence permit by Canadian immigration, I am in a situation where I must leave Canada on short notice. Therefore, I am contacting you to ask whether it would be possible to automati...

Change payment to different bank

I would like to print an invoice, which can be self generated on my computer. and April 13 is the bill date.. How do i do this.I do not know how this bill was paid in the past, so I will use my account with CIBC to pay this current bill and all fut...

Resolved! Payment

Hello,Why my last monthly payment went up from $20 to $24?I didn't make any changes to my plan.Thanks

Resolved! Lost my phone

Lost my phone with a SIM in it I have ordered a new SIM but how can I change to a new phone with the same phone number need help

Resolved! Anyone else experiencing slow to almost no data speeds?

I live in Newfoundland and in the area I am (Cape Saint George), many people beside me are experiencing the issue of having data but its so slow it almost not exist. This been going on last few days.

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