Community

International Minutes - Options

Shout out to Public Mobile marketing team!When offering plans with included "International Minutes" like the current Canada/US/Mexico plan with 75G data and "1000 International minutes", the countries (China, Hong Kong, India, Pakistan, Philippines, ...

Existing Account Information Lost After Changing Email Address

After changing my email address. When I login using the new email address. The account does not know about my existing subscription. It want me to select an new subscription.

Payment. Card update

I have card update for next month payment

Esim

I purchased an eSIM card for my son and it didn’t go on his phone I’ve tried the QR code and still nothing. I have the phone number but when I called it, it someone else’s number. 

Travel to Mexico

Hello Guys, I'm going to Mexico next week, and I have the Canada/USA/Mexico plan. Should I activate something before leaving Canada?

eSIM download failed

As a title says, downloading eSIM failed. I attempted 3 times and didnt work. QR code didn’t work. Network connection doesn’t have any problems. What is the next step?

Changing to a specific phone number| Unable to submit PM ticket

Hello!I was wondering if it's possible to switch to a specific phone number I used to have with Telus (when calling it says it's not connected, so I hope it's available). I tried to submit a ticket regarding this but it gives me an error. Is there an...

Log in

It seems my email and password is messed up, I can’t login   

My phone number didn't come over

I Recieved txt and thought answered as public Mobile  said thank you but still plp can't call in and I need help from a agent

Payment refund request

Hi, I recently ported my number out to another carrier yesterday, but I had already made a payment for my plan on the same day. Since the port-out was completed shortly after the payment and I was unable to use the service, I would like to request a ...

Network lost

I just got a new phone and got eSIM from public. Now it says network lost on a pop up. Continuous. Also my old phone no longer works. 

eSIM activation failed

Hello, I just changed to public mobile from telus, and downloaded an eSIM.  The eSIM installed ok but wont activate on the network.  I dont know how to redownload the eSIM.  When trying the QR code, it says activation failed and to contact provider. ...

Network assistance

My network stop working and when I login it responded unauthorized. Kindly help me 

I am trying to buy an esim but cant

I am trying to buy an esim but cant because it requires sms as two fa. I don't have access to the number anymore, and would like to buy an esim. It allows me to purchase a sim with email verification, but not an esim with just email verification, ple...

leaving public, switching to fido port not working

i never got a public authorization text, can it be resent? it’s been about three hours. or do i have to reach out to fido? 

Rewards

Hello,I exchanged 10 Public Mobile Points by mistake. I hadn't realized that my plan allowed me to make international calls and that I had enough minutes available through a previously bought add-on: One-time $0 500 Int'l LD add-on.Today, I exchanged...

HELP ME IM LOSING MY MIND

First off I think it’s ridiculous. I can’t get a hold of anybody second off. I just spent five dollars trying to get a SIM card for my daughter to which it loaded onto my own account and I’ve already had a SIM card for three years how do I get my mon...

Changing plans

So i want to change me plan after I dont need the Canada-US-Mexico anymore but in my account I don't see any only Canada-wide plans like the one I used before. 

Unable to receive calls on my phone

I am unable to receive calls on my phone, people who call me say all my minutes are used up, but I have an unlimited minutes plan.How do we resolve this issue?Thanks, Fatehali.

Sim card registration

Had to reset phone. Lost e sim card. Just bought a new Sim card. How do I get it to work?

Sim card partial activation reset please

Sim #########Can this sim be reset so I can open a new account please?

Credit card expired - don't want to lose 50% off deal

Hello I got the 50% off deal on January and my credit card expired since then..if I add a new credit card the account does not show the 50% deal. How do I get that plan back?

Public should correct Plans .Advertising plans with 250 international minutes, and it's 7 country mi