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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13713 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25063 Views
  • 183 replies
  • 26 Bravos

Resolved! International Calls no Longer Working

I've been trying to make a call to New Zealand. It's something I've done many times before. It sounds like they pick up and then hang up. They say they get 2 rings and then it stops. I've confirmed I have minutes available and New Zealand falls under...

Lenlan by Good Citizen / Bon Citoyen
  • 458 Views
  • 8 replies
  • 0 Bravos

Resolved! Free SIM card

How do you get the free SIM card when you subscribe for a new customer.

LKwan7 by Great Neighbour / Super Voisin
  • 166 Views
  • 3 replies
  • 1 Bravos

My phone cannot receive calls after the port to Public Mobile

Hello,I ported to Public Mobile on April 6, 2024 at 1206 am. It is now April 7, 2024 at 110 pm and I still cannot receive calls or text messages. I can make calls. Does anyone know why the port is taking so long? I sent a message to CS_Agent but no r...

TayTayToots by Good Citizen / Bon Citoyen
  • 452 Views
  • 16 replies
  • 0 Bravos

Resolved! eSIM Activation failed

I have a Motorola One 5G Ace phone. Before ordering (& paying for) an eSIM, I checked that my phone's IMEI code was valid. It was, so I proceeded to submit payment and proceeded to use the QR to download the app to my phone. When I attempted to activ...

BarB113 by Great Neighbour / Super Voisin
  • 204 Views
  • 3 replies
  • 0 Bravos

Resolved! Account problem

My service cut out because my credit card expired and then i went on this site to try and change the credit card on file and my account seems to have disappeared. Once i sign in it says i need to subscribe to another package, and i can’t access any o...

Vassili by Great Neighbour / Super Voisin
  • 137 Views
  • 2 replies
  • 0 Bravos

Resolved! Number given was in use

The number public mobile gave me was in use so I could not receive calls or texts. I also can not log in to my account (full access) to try and change the number. I also deleted the e sim thinking I could re download it easily. Please someone help I ...

ShivaAcharya by Great Neighbour / Super Voisin
  • 205 Views
  • 5 replies
  • 0 Bravos

Resolved! unknown account email address

I cannot login to my account because I have forgotten my associated email address. I tried to click “forgot email” which then sends an email to my associated email address but I have not received anything. How can I login with my phone number or chan...

MSChatham by Great Neighbour / Super Voisin
  • 145 Views
  • 3 replies
  • 0 Bravos

contact list

My contact list didn't get transferred over. It's still in my phone, however I can't make a call from the contact list. I have to use the keypad to make calls.  I tried going into settings and transferring it from the 

Cannerichsrds by Great Neighbour / Super Voisin
  • 173 Views
  • 7 replies
  • 0 Bravos

Resolved! Texting not working

I activated a new SIM, and phone calls seem to be working but texting doesn't seem to be working. 

s02j by Great Neighbour / Super Voisin
  • 198 Views
  • 2 replies
  • 1 Bravos

Data not working

Can anyone tell me how to get my data to work.   I can now send and receive text messages and I can get phone calls, but my data isn't working

Sue181848 by Good Citizen / Bon Citoyen
  • 105 Views
  • 2 replies
  • 0 Bravos

Text/MMS not working after porting to PM

Hello, I ported my Samsung Galaxy S23 to PM yesterday from Virgin Mobile, data and voice are working well but I am not able to send and receive texts. The other 2 Iphones that we ported as well are working fine but I can't receive text from them eith...

Bejef by Great Neighbour / Super Voisin
  • 303 Views
  • 4 replies
  • 0 Bravos

Resolved! After installing ESIM no SMS

There is an error message when trying to submit a ticket too so I cannot contact anyone at Public Mobile other than the Chatbot, super frustrating. It has not been 48 hours with no SMS. This is affecting my ability to function at work. I have tried r...

BrennanRG by Good Citizen / Bon Citoyen
  • 440 Views
  • 9 replies
  • 0 Bravos

Missing about ~10% of incoming texts on Unihertz Titan Pocket

Hi,Have been a long time Public Mobile user. I got the Titan Pocket awhile back and have had no issues with it on PM until recently.In the last month or so, I'll see the "tail end" of a text from friends or family. I'll write them back to see if I mi...

mh1983_2 by Great Neighbour / Super Voisin
  • 186 Views
  • 3 replies
  • 0 Bravos

Resolved! Porting Complete but messaging not working

My porting is complete but my phone still shows the phone number is "UNKNOWN".  I've completed Level 1 troubleshooting and still no resolve. When I click on SIM card status I get "Network: Public Mobile, mobile network state: disconnected, service st...

earlngladys by Good Citizen / Bon Citoyen
  • 418 Views
  • 10 replies
  • 1 Bravos

240gb

If I switch to 15$ plane will I lose 240gb bouns data???

Rapman1 by Great Neighbour / Super Voisin
  • 401 Views
  • 10 replies
  • 0 Bravos

Invalid phone number?

I keep trying to log into my account and it keeps telling me to enter a valid phone number. I have signed up and received my SIM card, installed it and I am connected to Public Mobile with the same phone number. How can I get into my account when it ...

JanicePW by Great Neighbour / Super Voisin
  • 109 Views
  • 1 replies
  • 0 Bravos

Cannot receive incoming calls.

I cannot receive incoming calls from any carrier. However, my husband is with Public Mobile and he can call me. I’ve restarted my iPhone and also tried switching from 5G to LTE and 3G with no luck. Please advise why this may be happening. 

Kar0 by Great Neighbour / Super Voisin
  • 332 Views
  • 12 replies
  • 1 Bravos

Phone number transfer

How do I reinitiate the phone transfer process. Recsived no SMS message from Koodo.

JanePG by Great Neighbour / Super Voisin
  • 140 Views
  • 4 replies
  • 0 Bravos

Re: Still need Help with new transfer

I need help transfer my old number 413-xxx-xxxx to Public Mobile.This number not working, and I have not got any transfer message from old provider(Virjin). I got SMS , that ne # 437-xxx-xxxx available, but just SMS messages working. Calls not workin...

Cornet by Great Neighbour / Super Voisin
  • 90 Views
  • 1 replies
  • 0 Bravos

Us canada plan

HiI am on the new us canada plan and am in Florida now. I can send and receive texts no problem but can't send or receive pictures. I have the Nokia 6.1 and phone is connected to mobile hereAny suggestions?Thanks

Nbbb by Great Neighbour / Super Voisin
  • 245 Views
  • 6 replies
  • 0 Bravos

Resolved! New Account

Hi.  I am a new customer.  I created an account, chose a plan, paid for the plan and then went to the next step to transfer my phone number from Rogers.  After about a minute, I got a message saying the transfer was unsuccessful and then things went ...

Stretchy by Good Citizen / Bon Citoyen
  • 284 Views
  • 8 replies
  • 0 Bravos

I have an existing account

I am unable to go to my existing account. I had to create this one which is not link to my account. I need help

Pat110 by Great Neighbour / Super Voisin
  • 154 Views
  • 4 replies
  • 0 Bravos

texting issues

Hi I am a new subscriber to Public Mobile.  I am having issues with sending and receiving text messages from certain people from my contact list some of these people have android phones.  Please help Thanks Wanda

Wanda-6484 by Great Neighbour / Super Voisin
  • 131 Views
  • 3 replies
  • 0 Bravos
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