Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My credit card number is settled in my account, is that enough or do I have to do something else. I really don't want to lose my number or stop the service
Recently signed up and tried to port a number over. Downloaded an esim and no number is assigned, I have data access but no phone number.How do get support finalize the number transfer. I approved the text authorization from my old device and provide...
Over the last hour I've been receiving "No mobile data service - temporarily turned off by your carrier" notifications. Is the an ongoing service outage?
There's something wrong with my phone all of a sudden. The last time this happened, I bought a new SIM card to insert into my phone but this was only a few months ago.I noticed my phone had an SOS and also a strange symbol beside it like a diagonal b...
Why does my data deplete so quickly? I rarely use it. I am on a quarterly plan and pay $125My phone says I have used zero bytes so far this month but when I try to use my mobile data it doesn't connect to the internet. help please.
Why some toll free numbers can not be dialed using our Public Mobile number? I want to reach +18082015967 (LBC hotline), but I can't. I tried restarting my phone 2 times and still I can't dial the above number. Any idea why?
I bought an unlocked Netgear MR6100 mobile router so that I could use my 5G, but it seems that Public Mobile blocks access for this type of router. Do you have any idea how to enable this option?
@CS_Agent I'm trying to transfer away from public Mobile to Rogers.I'm not getting the text to be able to transfer to RogersHelp
Hello everyone, I am looking to add my home address on my bills but I can't found the path Could someone help me with that please ?ThankYou!
At Fizz Mobile, you can get rid of text, voice, voice mail from your plan and get just the data for less price. I just need the data. I don't want to pay for text, voice and voice mail features that I'll never use. Please give us a similar data only ...
I am trying to log into my app to pay my bill, I do not have access to my email account anymore and I am trying to log in by getting a text sent to me, but they are sending it to a number that isn’t mine.
Had my phone and been with public mobile for 3+ years, have a Samsung s21 fe.The past few days my signal has been cutting out for long periods of time.Sometimes it will say I have 5 bars, but there's no 4g or 5g next to it and have no text or Interne...
Hi there, I received a text from TELUS confirming the transferring of my phone number. Once confirmed, Public Mobile app said “something didn’t go right while activating your subscription.” Need help.
Plan includes picture message. I have been unable to send/receive any, for incoming messages, it says failed to download.I have tried all the following tricks: airplane mode on/off, report lost, connecting and reconnecting data, manual set carrier, r...
I had a Rogers phone line and a device through Rogers. I then got a new a public mobile account and a new number with a plan I like and want to keep with the new device. I ported the old number to my public mobile account. Did this erase my new numbe...
Twice now I have used all my data before my monthly payment is due. The first time it could have been true because I was not on wifi a lot. The second time there is no way I used all my data as I was on wifi most of the time.This has never happened...
I hooked up public mobile service yesterday phone call is okey but Data signal is poor. I just get two bars . How can I fix this issue ?? Is there way to improve strength on signals ??
I am having trouble installing the eSIM via the QR code (App) Could you please provide an alternative installation method (such as a manual entry codes) If the eSIM cannot be installed, I would like to request a full refund.Thank you
Can I cancel my plan? I just bought it but can not get out of my old phone plan for another month. They will need a whole month notice to port out the number :(.
New credit card, had to update my payment optionRepeated texts regarding my account being on holdDoes it take longer than 4 or 5 hours to be updated?When you login to the acct all is in order.The chatbot is useless.
Hello,Looking to port my number into public from Telus. Port was not completed and my eSim doesn't work. Chatbot got caught in a loop and wouldn't help.
Because I need to find outgoing calls I made to a Lawyer's office for my records, it is absolutely required to be on record as I need that info for court.Please give me the records of all calls made so I can have proof of this. Also, why do we have t...
My number transfer from Telus failed and now my eSIM is stuck and my service is not working. I already paid. Please reset my activation and assign me a new number immediately.I have been trying to fix this for days and live chat immediately disconnec...
I'm transferring my number to Public Mobile. I replied 'YES' to the confirmation text, but I still can't receive calls or texts. I tried to submit a ticket via the chatbot, but the 'Submit' button is greyed out and not working. Please help me complet...
I attempted to call a company in Utah with a 801 area code and was told I need to purchase more minutes. I thought all 800 numbers were toll free. When did things change?
Hi,I just activated my new plan with Public Mobile. I am currently with Koodo Mobile on a postpaid plan. I tried porting my number from Koodo Mobile and confirmed the transfer via text with them. I no longer have service on my phone.After going back ...
I'm hoping to activate a new eSIM line and would appreciate some guidance on a non-standard situation.The device I want to use is a Humane AI Pin. It's an unlocked, eSIM-only wearable that supports the LTE bands used by your network, including bands ...
Not getting service and switch back to normal sim I paid for a bill and couldn’t use my phone service was off and on
For some reason I cannot make toll free calls. I get a network recording say that my call cannot be completed. 800 and 866 numbers. Anyone else having this issue?
hello there I am wondering there is no signals on the top right corners after activating an Esim. I checked IMEI its good I even reset my phone network and toggle airplane mode still not getting signals or make calls need help immediately
