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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

other

Hey fellas, any luck making my phone work? It still has the wrong phone number; I still can't send or receive SMS/MMS. Will I be getting a credit for the days I can't use the phone? All I need are the instructions. edited by computergeek541: Ther...

Receive calls and SMS in overseas

I’m vacationing in Hong Kong and I cannot receive any incoming calls and SMS to my Public mobile number, any idea how to activate this service?

Resolved! 75% data usage

Hi,Does anyone know why PM is sending me a text saying ive used up 75% of my data when i havent? only used around 600mb of 3gb.

Cs

Cs agent won't reply @CS_Agent Has left me without a phone all morning when my bill paid, and didn't renew on the app. I am missing so many important calls, i went to tellus and they couldn't help.What kind of customer service is this? Why couldn't t...

how can I get a refund for a double payment?

I changed my plan, but I didn't get a refund for the previously paid amount.

Not receiving certain calls

I have had an issue for some time now. Certain calls are not going through to my phone. However when I test it with the person, it does go through. Then, when they try to call me another time, it doesn't work. It has also been happening with my tele ...

No History of activity prior to November 29 & no Loyalty/Referral rewards being applied

Something seems to have happened to my account on November 29. There is no usage history prior to that date. My account billing history is no longer showing any discounts applied to my monthly bill. Have been a PM customer since 2019. How do I get th...

Resolved! Ad someone to my account.

How do I my husband to my account.

Remove Credit Card Info

Hello AllHow can I remove my credit card info?Thanks

Account has been reset to a new user status as of Nov 28, 2024

duplicate thread

Transfer number not working

Transfer not working@ CS_Agent

Esim and province

I am trying to set up, and so far there is no option for esim and it won’t accept my province even though all my information is in bc.. thanks

Province doesn’t match in sign in

I have tried signing in at the very beginning of signing up and my province doesn’t match so it won’t let me in. But actually it does match every single one of my devices and phone numbers so I don’t know what to do.

Resolved! Peterborough, ON service

hey all,i just switched to Public from Virgin, since i wasn’t getting cell service with Virgin anywhere in ptbo. i looked at the public coverage map and it says where i live and the whole downtown area should support 5g. so i signed up for a 5g plan,...

Resolved! Trying to take my number public mobile stole my account

Public mobile been giving me issues I call to go to their higher ups to deal with them for stealing money out my friends visa the agents verbally bashed me. Then I just decided to leave public mobile. They now locked me outta my account and cut my nu...

Text is not working and can’t call any contects

we just joined Public Mobility yesterday and now our text messages and calling contacts are not working

Resolved! Visa debit

I need to pay for my bill, but I cannot do.It.Will not take my visa debit number

Resolved! Locked out

Hi I've made several login attempts on two public mobile numbers of my and my wife's, locked out of both accounts. Resetting password gives the same locked out message even after a few hours of trying. Would you be able to help me, locked out for a f...

Billing

Should I be getting a monthly invoice and how/where is it sent?

Struggling to sign into my account.

Hello, I am unable to sign into my account to pay for my plan. I recently changed credit cards and so needed to change the information on my account however the page would not let me sign in. It told me that I had the wrong email which was weird beca...

How to open a ticket

Resolved! I need my account number

Hi, I need my public mobile account number, I accidently clicked on new plan subscription and it keeps taking me back to browse new plans and doesn't allow me access to my account

Resolved! Can't place or receive calls in US

I have the Can-US plan and have had it for a couple months. Everything worked great in Canada but now that I am in the US it doesn't work. Text and data are no issue, just no phone calls. The phone automatically connects to AT&T, but when I manua...

Re: private message

I have NO idea if I am replying in the right place. I find the support on Public Mobile extremely confusing!!! And not user friendly. The alternate 236 number shows up on OTHER people's phones when I text them. I no longer see this 236 number in my...

calls

I cannot receive or call out

Switching plan from $35/month to $23/month

I saw a plan for $23/mth in my profile a couple days ago. I didn't switch it then but I tried to switch it now but it's no longer there. I do see it on the website for new activations. Is it possible for a 10yr old customer to get that plan? I am rea...

Issue with Dual Activation of My Phone Number on FIDO and Public Mobile: Unable to Receive Calls

I switched my carrier from FIDO to Public Mobile, keeping the same phone number. However, after a while, I could make calls, but when others tried to call me, I couldn't answer, and the call would immediately go to voicemail. So, I wasn't able to rec...

Transferring phone number from CT Excel to Public Mobile

Hello,I am a new customer of Public Mobile and I had some issus when transferring my phone number. When they are asking me to choose the old service provider, CT Excel is not on the list. Also, CT Excel doesn't have an account number, which means tha...

Re: Can't receive calls from a Bell Canada landline.

Did you get a solution? I’m also experiencing this now

Sim card

For sum reason I could not register with an esim card, so I tried my sim card in my phone...didn't work so I ordered a sim card And paid for it. Now with the mail strike I have not received my sim card soi cannot finalize my sign up with public mobi...

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