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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25171 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36621 Views
  • 185 replies
  • 27 Bravos

Resolved! Getting PIN number

I just set up an account. Got message “you have set up a PIN number” . The only problem is I never set one up. Now what

Paddy2 by Great Neighbour / Super Voisin
  • 301 Views
  • 3 replies
  • 0 Bravos

Delivery of SIM card

I had ordered a SIM card on the 10th of August, now 4th of September and I have heard nothing about delivery. Tried finding a a help page for this to get it re delivered, but nothing. Is there anything to fix this?

Fin1 by Great Neighbour / Super Voisin
  • 205 Views
  • 3 replies
  • 0 Bravos

Porting

How do you stop your number from being ported to a different carrier?

Whit4d19 by Good Citizen / Bon Citoyen
  • 395 Views
  • 9 replies
  • 0 Bravos

Error code M8703

I created new account today, applied new SIM, selected plan and made payment from my card. It showed message payment was processed but account configuration error occured. Error code M 8703. I checked my card its debited from my card. When i login to...

Harryz by Good Citizen / Bon Citoyen
  • 402 Views
  • 6 replies
  • 0 Bravos

Resolved! VOLTE not set up on new 4G plan

I just switched onto new Samsung S24 phone and new public mobile 4G plan for Canada and US. VOLTE not enabled. How do I get it set up?

Hanna_Walker by Great Neighbour / Super Voisin
  • 882 Views
  • 5 replies
  • 2 Bravos

Login to my account

changed my plan to Public Mobile yesterday from Fido. I am not able to sign in to my account. I could last night.

Georgesbabe by Great Neighbour / Super Voisin
  • 317 Views
  • 5 replies
  • 0 Bravos

Resolved! How do I get my old phone number back?

The system suspended my service due to non-payment on September 3rd but the payment was supposed to come out to the 4th of September. Do to u forseen circumstances I had no choice but to create a new account with a new number. How do I  cancel the ne...

Mattyg1234 by Great Neighbour / Super Voisin
  • 282 Views
  • 3 replies
  • 0 Bravos

US roaming charge 2x on same day

Hi.Hope you are well.I tried to help my partner to get roaming (calls/texts) set up after she was in the US and it seems she was charged 17.25$ on her credit card as she had tried to add it and I was charged 17.25$ on my credit card as I tried to hel...

2024JC by Great Neighbour / Super Voisin
  • 271 Views
  • 5 replies
  • 0 Bravos

Still waiting for SIM

I've been waiting since Aug 17 for a SIM. How can I get it ASAP or get a refund on my purchase? 

Ashleyyy83 by Great Neighbour / Super Voisin
  • 299 Views
  • 5 replies
  • 0 Bravos

Phone number wrong

My phone does not display my number correctly

Deb20 by Great Neighbour / Super Voisin
  • 177 Views
  • 2 replies
  • 1 Bravos

Sim card issue

Why can’t receive my SIM card I bought a SIM card 5days ago but not received it

Tingling by Great Neighbour / Super Voisin
  • 199 Views
  • 3 replies
  • 1 Bravos

Phone complete ringing cycle before goes to VM

No longer goes straight to VM when phone is off or not reachable. It goes to VM after completing the ringing cycle. Same thing happens on my wife phone. I spoke with PM tech team. They issue the ticket and said this is new thing on 5 g network ( that...

Mavi by Good Citizen / Bon Citoyen
  • 246 Views
  • 3 replies
  • 0 Bravos

Disable Voicemail

How do I disable voicemail? After 3 rings my calls go to voicemail, that's way too fast. I prefer my phone to continuously ring. I don't want voicemail anymore, but I can't find a way to disable it. 

VivienL1 by Great Neighbour / Super Voisin
  • 322 Views
  • 4 replies
  • 0 Bravos

Switching to another mobile provider - how long does it take?

My new billing cycle on PM starts Sept 6.  I am moving to another mobile provider. A couple of questions:1. How long does the process take?  I want to make sure I am moved before PM bills me for the next month.2. Does my new provider take care of eve...

Hadza2 by Good Citizen / Bon Citoyen
  • 399 Views
  • 6 replies
  • 0 Bravos

Lost SIM

I Lost my phone while on a trip (with my SIM card in it) and can no longer retreive it. Is it possible to transfer the plan from the lost SIM into a new one?

AnitaO by Great Neighbour / Super Voisin
  • 189 Views
  • 2 replies
  • 0 Bravos

activation error

hello, i am new to PM.Today, after installing the app, i  i registered a new phone number. I can make out-going calls, and i can browse the internet. Everything seems fine, except i cannot receive any in-coming calls. When my friend calls me, the cal...

Clam911 by Great Neighbour / Super Voisin
  • 266 Views
  • 5 replies
  • 0 Bravos

cannot receive text after active SIM

I activated new SIM, picked phone number, but seems cannot receive text to confirm active properly. it shows message in app " we've noticed you have an active public mobile service and would like to confirm you full access. if I click "confirm for fu...

HJ10 by Great Neighbour / Super Voisin
  • 244 Views
  • 4 replies
  • 0 Bravos

45 dollar plan

Public mobile has a plan for $45 a month that says it includes 65 GB of data in the USA and Canada- does this mean I don’t have to buy a roaming plan if I go down into the Stars and use my data?  And same with phone calls ?  

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KrisRob by Great Neighbour / Super Voisin
  • 308 Views
  • 4 replies
  • 1 Bravos

$

It wont let me update my new bank card info- all it says cannot process at this time- Please Help!

angelak1 by Great Neighbour / Super Voisin
  • 325 Views
  • 5 replies
  • 0 Bravos
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