Except I think I can't remain. I'm disabled and preparing for surgery so naturally a phone was necessary. I have little use of my right arm & my dominant hand & typing is excruciating . I've been trouble shooting for more than 30 hours ..I didn't even discover this community until now ..I've running into walls and dead ends since yesterday morning unable to find resolution. The phone # I transferred to PM was my phone number for 23 years... but as a result of the inability to sort the situation out I had to contact my previous carrier , get a new SIM, a new plan and change my phone number. Then I spent all evening yesterday and this am letting everyone know my new number. I needed to ensure my doctor's could contact me..i had to have a phone they could reach me at ...it's a very serious situation . I needed to be in touch as I'm on a waiting list.
So with all the difficulty and the fact I'm disabled and can't type my concerns ...I think I need to just leave and go back to where I can talk and not type as it's almost impossible for me due to y limitations . I didn't know until after I subscribed with PM , that it was completely AI driven. That was a mistake on my part. . I didn't even know until tonight, about the community ..and thankfully I met you. All in all I have now paid PM a month yet can't activate or access service. In addition I paid a month with another carrier to get a new plan. And being retired, disabled and unable to type , I think it's all too much and I'll just retreat and go forward. I've never been late for payment in my life now am afraid the only thing I can do is not pay future invoices because so far, no one can help me resolve it . I'll stop paying next month and lose the money I already paid. But I can't continue to pay for a service I'm not using and one I can't seem to cancel AND pay for a service with a different carrier at the same time. I don't know what to do. There's alot of work ahead I think .... You're the only one who who has helped me n the past 30 plus hours and thank you for that.
Last night I found a physical address for PM so will have to send a registered letter asking to cancel and hopefully show compassion. I've never been in debt or missed payments ...but my only solution I fear is to not pay my bill. there's no help physically and I cant use my arm to type anymore and I can't log in , can't activate and can't cancel because I can't log in. It's hellish and its very stressing.
I apologize for the long-winded response but I'm desperate and stressed.
Kindest regards
Shawn
Kind regards
