cancel automatic top up

[jayadeola]

please how do i cancel automatic data top up? public mobile keeps debiting my credit card

[hairbag1]

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@computergeek541 wrote:

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@hairbag1 wrote:

@jayadeola 

log in to your account to disable Subscribed (Autopay).

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Disabling autopay doesn't disable the purchase of add-ons.

Agreed but I'm guessing the OP meant regular plan (including data) top up. Reasoning...he mentions PM keeps debiting is credit card. Autopay occurs for regular plan renewals, not data add-ons. One must manually buy data add-ons.

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[computergeek541]

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@hairbag1 wrote:

@jayadeola 

log in to your account to disable Subscribed (Autopay)...OR...once you successfully port your PM number to new provider, your PM account is deactivated automatically.

added...if you do disable Subscribed...you'll have to manually pay for your regular plan renewals to keep your plan going. You can get PM payment vouchers at 7-11, Shell and London Drug, then dial 611 to add them to your account for plan renewal.

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Disabling autopay doesn't disable the purchase of add-ons.

[computergeek541]

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@jayadeola wrote:

please how do i cancel automatic data top up? public mobile keeps debiting my credit card

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There's no such thing as automatic data top up.  The customer needs to manually approve any data add-on purchase.

[hairbag1]

@jayadeola 

log in to your account to disable Subscribed (Autopay)...OR...once you successfully port your PM number to new provider, your PM account is deactivated automatically.

added...if you do disable Subscribed...you'll have to manually pay for your regular plan renewals to keep your plan going. You can get PM payment vouchers at 7-11, Shell and London Drug, then dial 611 to add them to your account for plan renewal.