Points to use

[Net2024]

Hello,

I redeemed my points for data but not reflecting in the system yet, any idea how long does take? When can I use them? 

Thank you

[Net2024]

Thank you very much for the instructions. Let me try.....

[hairbag1 · Accepted solution]

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@Net2024 wrote:

where can I find customer support to message?

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click on that orange bubble, bottom right side of page to start process of Customer Support. Give them acct #, ph #, name on acct, and PM pin #. Let them know details of your concern. The little envelop icon on top right side of page will be highlighted when they respond

added...if you're using the app on your mobile device....log in to your account > Support > Contact Us... to start the process.

[Net2024]

where can I find customer support to message?

[hairbag1]

@Net2024 

BTW...the only 25 Point data add-on is for 15 Day US talk / text / data add-on. That's for use whilst in USA. Please double check that you actually bought the correct data add-on. If you've not purchased the correct add-on, message Customer Support to get the correct one.

ed...spelling

[BKNS27]

@Net2024 

Try rebooting your phone by powering off then back on.

[Net2024]

I can see my points were already gone from 25 to "0" , which mean they took away the points but haven't added the data yet.

[hairbag1]

@Net2024 

click on that orange bubble, bottom right side of page to start process of Customer Support. Give them acct #, ph #, name on acct, and PM pin #. Let them know details of your concern. The little envelop icon on top right side of page will be highlighted when they respond.

[Net2024]

Thanks for your quick response, but nothing appears into my account even after an hour. I redeemed my 25 to use data but it doesn't reflect and not allowing me to use it.

Is there any customer service available to check? 

[hairbag1]

@Net2024 

should be available as soon as successfully purchased. Using mobile device. log in to your account on the app, Subscription / Usage Breakdown.....you should see your purchased data add-on there. If not...it didn't get bought.

added..clipped from Details..

Details

Extra Add-ons redemptions will be processed and visible in My Account within 24 hour. Data add-ons expire after 30 days.