Unsuccessful activation

[calvinmckoy]

Hello, I'm unable to finish the last step in activating my plan. I bought a SIM card at a Telus store and did all the steps, downloaded the app and payment did go through but the last step was to receive a text message and I'm not receiving anything. Please help. Thank you in advance.

[hTideGnow · Accepted solution]

HI @calvinmckoy 

yes, it is a common activation error, you will need support agent to help.   You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Sansan]

Ok, does it give you the option to get the code by email? Click didn't receive code, wait for the timer to expire and click send by email. You might have to do this 2-3 times. 

If it still doesn't work,  message Public Mobile directly  at the link below for further assistance. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[calvinmckoy]

Hi, I chose a new number with the new SIM

[Sansan]

@calvinmckoy  are you porting your number? Did you keep your old provides sim in your phone to receive that text?