Did not receive sim card

[KarlyCaron]

Hello, I had Ordered my SIM card on December 28 and it has not come in the mail yet.

I am using my father’s SIM card so he can use mine when I receive it. 
May I have some help with this?

[hairbag1]

@KarlyCaron 

is there a Mobile Klinik i9n your area ? They have the Public Mobile sims available for about $10. If you get one from Mobile Klinik, message Customer Support to request credit to your new account for the initial sim that hasn't arrived. Amazon would be another source and they do have very fast shipping.

[BKNS27]

@KarlyCaron 

It has been over 3 weeks so the chance that it is either lost in the queue of the Canada Post strike so contact a CS_Agent for a replacement SIM.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow]

hi @KarlyCaron 

Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

[softech]

@KarlyCaron 

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way.  They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there