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eSIM set up not finished, can’t get into account

Vsaulis
Great Neighbour / Super Voisin

I created a new account for my son to use and I went too far in the set up accidentally started the activation process on my phone so cancelled it when I realized but now the phone number is active and when logging in it wants to try and text it for a code, but the phone number isn’t hooked up on anyone’s phone so we can’t get the texts. I hope that makes sense. I’m not sure how to get back into the account to start the activation process on his phone since we can’t receive the text to that phone number.

thank you so much! 

2 REPLIES 2

BKNS27
Mayor / Maire

@Vsaulis 

Since you activated the SIM on the app on your phone under your account. It sounds like you replace your number with the new number for your son.

Best thing to do is to contact a CS_Agent to straighten it out.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Meanwhile, download the app on your son’s phone and install the new SIM in his phone and wait until the agent help you with your issue.

slusagm
Mayor / Maire

so you have the service and just not getting the code?  Ask PM to check 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

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