Accessibility add on disappeared.

[Dustyrose]

Hi there, 

I am wondering where my 2 G of data is? When I signed up for this subscription it was confirmed that I had the accessibility discount of free add-on of  2 G of data applied to my account. It is no longer on my account page and I have just been charged 15.00 for 1 G. I would like a refund and for someone to please help find and use my 2 free Gs and have it permanently attached to my account so this does not happen again. Here is screen shot of confirmation of 2 free Gs when I originally signed up.

...ommunity.publicmobile.ca

CS_Agent to

Dustyrose

10-07-2024

06:05 PM

Hello there,

Thank you for replying.

I'm glad to know that now is working.

No worries, I can confirm that the 2GB accessibility addon has been added to the account.

If you have any other questions please let me know I remain at your service.

I copied that from screen shot as I don’t know how to add a photo to this text.

Thank you

[hTideGnow]

hi @Dustyrose did you check My Account where I showed? you found it?

[hairbag1]

---

@Dustyrose wrote:

The info about accessibility is under the Privacy and More heading on the bottom of the account home page.

---

thank you for pointing me in the right direction....I wasn't aware of that.  Anyhow, the problem you experience seeing the data could be a cache issue. So, logging in on your laptop, use a fresh browser, and delete cache files.  Using mobile device, log in and pull down from top to refresh info. Hopefully that helps...otherwise message Customer Support.

[Dustyrose]

The info about accessibility is under the Privacy and More heading on the bottom of the account home page.

[hTideGnow]

hi @Dustyrose 

check on the Overview page, on Subscription and Add-on data,  click Usage Breakdown and see if you see it there

if not, ask PM support again.  Best to reply the message they sent you

or if you need to open another one, submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[hairbag1]

@Dustyrose 

using the app, log in to your account > Usage Breakdown...that opens up to a graph of your regular plan info and any add-on info. Do you see the data you're asking about ?  (I might be missing something as I never heard of accessibility addon before)