Unable to access account

[Pakiaseeli-Rani]

Hello, I am an active customer with an acitve phone number but everytime I login using my email and password I am redirected to the pre-activation page. I have tried to login using multiple devices and platformas ( mobile, browser, etc) and seem to have no luck. Has anyone experience this issue ? 

[slusagm]

PM needs to check the account 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @Pakiaseeli-Rani your login is not current tagged with the My Account, you need support agent to help 

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage