12-16-2023 02:47 PM
My family's public mobile account is locked, can't log in
can't get in touch with any support before you can only submit tickets through chat and it requires you to log in
Even when I log in to a normal account still fail to submit a ticket or get any human to help.
12-16-2023 03:03 PM
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
Keep an eye on the envelope icon in top right hand corner for a reply from the agent.