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Entered wrong account number

Jmikew
Great Neighbour / Super Voisin

After paying in the subscription process I entered the wrong Telus account number while porting to PM.  Message said problem with activating. I dont see a way to go back to enter the correct Telus account number and can’t move forward. Turn phone off/ on and when asked for my phone # it says not a valid number. Then try log in for support contact but returns a blank screen. 

2 REPLIES 2

Jmikew
Great Neighbour / Super Voisin

Thanks. Look forward to that. 

slusagm
Mayor / Maire

there is a porting assistance team you can call and update the account number. I can't post the number here, but I will message the number to your community inbox. Please check and call them

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