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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1121 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29896 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41687 Views
  • 185 replies
  • 29 Bravos

Can't add back my $15 unlimited US talk and text

I had an unlimited US Talk and Text (from Canada) add-on/plan. I took advantage of one of the 4G offers. Before I did it, I verified that there were still US talk and text add on's and found Unlimited US talk and text (from Canada) for $15 as well as...

madmanpierre by Great Neighbour / Super Voisin
  • 682 Views
  • 7 replies
  • 0 Bravos

Resolved! I don't have a public mobile number, but they charge me $439.57

Hi guys,I don't have public mobile, but my bank account sent me a notification that I was charged $439.57.I am on a fido account; fido told me they did not cooperate with public mobile.I don't even have a public mobile number, so I cannot send a tick...

BowenYao1 by Great Neighbour / Super Voisin
  • 1332 Views
  • 13 replies
  • 0 Bravos

Cannot active sim card

Hi,  I have just acquired a new SIM card and I wish to activate it with the 55$ monthly plan for 20gb with the 20$ reduction for 15 months. At the moment of the activation, when everything was filled out, it sent an error code that immediately disapp...

Alexis4 by Good Citizen / Bon Citoyen
  • 1184 Views
  • 9 replies
  • 0 Bravos

Valid number

When i try to transfer my number , its says enter valid Canadian number. But it is!!

Nickilane by Great Neighbour / Super Voisin
  • 386 Views
  • 2 replies
  • 0 Bravos

US Add-On not working

I've purchased US data call text add-on ($22.60) November 25, 2022 for Black Friday shopping in Buffalo.The add-on did not work. I've visited T-Mobile store to get help because the connection problem was showing T-Mobile. I've told the manager that I...

greg1983 by Great Neighbour / Super Voisin
  • 497 Views
  • 3 replies
  • 0 Bravos

Porting number out of Public Mobile

Hi, I am transferring my number to virgin mobile but I have not yet received the text message to respond YES to within the 90 minute window 

sssiiiddd by Great Neighbour / Super Voisin
  • 464 Views
  • 2 replies
  • 0 Bravos

Resolved! Account number

Looking to get account number 

zs786 by Great Neighbour / Super Voisin
  • 599 Views
  • 3 replies
  • 0 Bravos

Black Friday Promotion - Changing Plans.

Hello, I am an existing public mobile customer. I just edited my plan to take advantage of the "20OFFMONTHLY" black Friday sale. This is where I save 20 dollars off the 55 dollars for the 20GB plan. This plan is supposed to take effect at renewal. Bu...

GarrettF by Great Neighbour / Super Voisin
  • 736 Views
  • 5 replies
  • 0 Bravos

Resolved! Your account has been suspended

When I logged in to my account, I saw that my account has been suspended due to an outstanding balance.However, I do not see any outstanding balance. I can also confirm that the payment went through yesterday (when I signed up) from the payment histo...

Tommysgotagun by Great Neighbour / Super Voisin
  • 417 Views
  • 2 replies
  • 0 Bravos

Issue porting a number from Public Mobile

I was porting my number out of Public mobile last night, and I got all the way to replying "yes" to an SMS. My service got deactivated with Public but never activated on the new network. I'm in limbo without being able to do anything with my old numb...

NataliiaI by Good Citizen / Bon Citoyen
  • 765 Views
  • 6 replies
  • 0 Bravos

Resolved! I have not received the public card

I bought a public phone card on this website, it has been 20 days, and it still hasn't arrived, and they haven't given me a refund, I want to complain, what should I do? this is the order number: Order 314719 confirmedOrder 314720 confirmed

Finesse by Good Citizen / Bon Citoyen
  • 428 Views
  • 3 replies
  • 0 Bravos

Cyber Monday Sale and Rewards

I'm an existing user.  I'm interested in the cyber Monday sale 20 gigs for $35 for 15 months (regularly $55).If I changed my current plan will I lose my existing monthly rewards (example loyalty, pre-authorized, referrals)Thanks

intellagentz by Good Citizen / Bon Citoyen
  • 715 Views
  • 5 replies
  • 0 Bravos

Getting calls in Europe

Hi, I'm not sure I get this right. I understand I can't make calls outside North America. But if I'm in Europe, can people still reach me at my Public Mobile number, whether they're calling from Canada or from Europe?  Thank you

AudreyF by Great Neighbour / Super Voisin
  • 622 Views
  • 4 replies
  • 0 Bravos

activate phone

I forgot to pay my credit card that this payment comes out of. I just payed it all but until they see my payment everything is frozen, including the activation of our phone. Any way to fix this

caren1 by Great Neighbour / Super Voisin
  • 266 Views
  • 2 replies
  • 0 Bravos

Resolved! US Roaming unreliable

Since the deprecation of 3G networks in the US Public Mobile US roaming generally hasn't worked where my wife and I have travelled. Does Public Mobile offer a 4G option for US roaming?

ericjmurphy by Great Neighbour / Super Voisin
  • 438 Views
  • 2 replies
  • 0 Bravos

New Credit Card Information

How can I enter new credit card information for automatic payments for my account and my husbands account 

Pantle by Great Neighbour / Super Voisin
  • 331 Views
  • 2 replies
  • 0 Bravos

40$ cyber Monday plan not appearing

Hello I would like to upgrade to the 15gb data plan for cyber Monday. However It does not appear in the options. Only upgrading to 5gb of 4g data instead of 3g.  I am already on 40 per month plan.

Mattnic by Good Citizen / Bon Citoyen
  • 434 Views
  • 3 replies
  • 0 Bravos

$40 for 15gb change plan on renewal day

Hi, Found this comment in a post. Just wonder if it's correct.  If I want to get this deal and change my plan to this plan, Do I have to change now or I can choose to change on the next renewal day? Regards.  

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danvo1991 by Good Citizen / Bon Citoyen
  • 1117 Views
  • 12 replies
  • 0 Bravos

Becoming a Public Mobile Customer

If I want to have 2 separate phone numbers, would I have to create 2 separate customer accounts using 2 different email addresses?

Awi by Good Citizen / Bon Citoyen
  • 967 Views
  • 10 replies
  • 1 Bravos

Upcoming Bill after Promo Code applied

Hi community, I just applied the 20OFFMONTHLY promo for renewal from next cycle (I am changing to $55-20GB). After applying the promo code, when I checked my upcoming bill. It still shows $55+tax. It should be $35+tax. Do you know if this will change...

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