Community

Resolved! Amount due of my account

1. I had made a payment in the amount of CAD$36.96 via a bill transfer of my bank account on Feb 18, 2022. Such amount had been debited from my bank account.  I received a SMS from "611" which said that there was insufficient fund to my mobile accoun...

Resolved! Contact needed

My father has two phones with PM, his and his wife's. He has passed but his plan is billed to an active cc and hers to the cancelled card. How do I fix it so her phone is billed to a new cc? I do not have info to access his PM account to make changes...

Resolved! Over charge in Add-Ons

Hi,On Feb 14, 2022, I intended to add $5.00 for 500 minutes talking only, but possible due to how-to-add technical issue, I had added three times with total $20.00. Now I want to get $15.00 refund and keep only $5.00 in my account.Thanks,Wensi

Resolved! Minutes for "Canada-wide Talk" vs. "Canada-wide LONG DISTANCE Talk"

Hello! I'd like to temporarily add some LOCAL talk minutes to my plan with an add-on, but in the list of add-ons that can be purchased there is only an add-on for an additional 500 Canada-wide LONG DISTANCE minutes. It's somewhat ambiguous to me what...

Resolved! phone stuck on suspended

Dear community,   I've been using (  lost my phone ) suspending and reactivating a phone repeatedly over and over. I've stopped doing that however the phone stuck on suspend and won't reactivate. Can someone fix this?

Resolved! Account Issues

I was able to port two numbers from another provider to Public Mobile. I used my email to register an account. For some reason I cannot access the account and want to make sure I am set up for Autopay. When I try to create account, it indicates that ...

Resolved! Number Porting in Process

Hi,Is the porting a number into PM an automated process or manual?For example, if someone is doing this at time at night when moderator are not available, will the port still go through? What is the average port in time? Thanks for your feedback. Tha...

Resolved! Activating PM service/account without a credit or debit card

Hello, I am trying to help a senior couple activating their service.  They don't use a credit card and wondering if they can use a voucher or something else to activate the service.Is that possible?  What are some of the options? Also, what informati...

Resolved! assistance - SIM Card delivery

Hello Everyone. I decided to join PM as a referral. I ordered 2 SIM Cards on February 11th. I was told by the robot here it can take up to 10 business days and they don't provide tracking numbers for SIM Cards. I received an email this morning saying...

Resolved! Two services providers same cell number

Hello,I would like to get some help with my situation. Both Bell and Public Mobile claim to be my service provider for the same cell number. Bell will not open a port request as they say my cell number is with them, but Public Mobile has been chargin...

Resolved! Does public mobile show up on my visa as "koodo"

Resolved! Plan

I have used the basic plan and set up autopay. It does not seem to have the 250mB data plan. May I know how I can activate the data plan?

Resolved! Calls go to voice mail, can not make outgoing call

Hi, I set up an account on my friend's iPhone 7S two days ago   She couldn't make outgoing call and incoming calls go straight to the voice mail.  It has a brand new number.  Airport Mode and DND are off.

Resolved! Funds Ran out, purchased add on, but phone still doesn't have data

My plan is set to renew in three days.  I got the notification that I used 95% of my data, so I puchased an add on for $15.  However, when I used all of my data my plan didn't automatically kick in for the $15 add on I purchased.  I can't figure out ...

Resolved! Changing email on self serve?punt

How do I.change email associated with my account?

Resolved! Email

How do I change the email on my account?

Resolved! $5 per month credit for 6 months - Christmas offer

I referred 2 people during the timeframe for this offer.  They are both still with Public Mobile.  However only 1 of my two $5 credits is showing up.  Could someone please advise?

Resolved! Parents numbers apparently deactivated

Hi everyone,Good day. Please do permit this dump question. I got public mobile sims for my aged parents. It does appear though that the numbers may have been deactivated as I tried to make payments today and find that their usernames and passwords do...

Resolved! 12MONTHS2GB Flash Sale

Last Feb 15, I talked to Katherine Lissette on your Chat line and was advised that your 12 months 2 GB flash sale on minimum $25 plans was valid until Feb 21 and that I should see your dealer London Drugs for a SIM card. When I called London Drug tod...