[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Did not receive a SIM card
I purchased a SIM card November 27th and I still have not received the card. What should i do?
Can't update payment method
11 hours trying to update payment method
Security code
I have to update my current number. Security code always goes to the old number
data usage does not add up
data has been turned off to my phone saying i have used 60gigs (what is in my plan) going into my account under data usage and adding all the transfered data numbers up does not equal anything near the 60gigs in my plan and the data tracker on mky ph...
Paid
I payed already payment history dec 9 but service not working
Switching from $25 plan to $34/25GB Plan
Hi, guys,I’m currently on the $25 monthly plan but am considering switching to the promotional $34 25GB plan.If I switch over, will I still keep my public rewards? I currently have $9 in monthly credits.Also, can I switch back to the $25 plan at any ...
Locked out for month or longer
How do I log into my account that I been locked out of for so long. Tried changing password still can’t log in. I’m currently using my wife’s account I ant sign into anything
Payment
I mistakenly manually paid my monthly subscription instead of the auto renewal with my posted credit card as o didn't know it was to be auto renewed this way. Will I be charged again via auto renewal on Dec 13th?
no data, but can make phone calls
tried resetting...reset the networks...still not working
order number
Where can I get my order number to submit a ticket. I did not receive it via email
Full Access Authentication Code Being Sent to the Wrong Phone Number
Hi everyone, just posting here to see if anyone is still dealing with the same problem as me.My PM service is working, however, I have still been unable to activate my account via the app or website, due to the authentication code being sent to a tem...
Plan renewal
My plan didn't appear to renew properly today. Or there was an unauthorized charge to my account to purchase extra data on November 20My plan right now states I have 1GB of data available, but plan is not active. I can not used my phone to make phon...
People can’t hear me for first 10-15 seconds of phone calls
For the first 10-15 seconds of every phone call, I can hear the other person perfectly fine but they can’t hear me at all. Like I’m on mute. Happens with both ingoing and outgoing calls, both indoors and outdoors. I tried putting my SIM card into ano...
Double charge
charged me twice same day
Got overcharged and want refund
Hi, I have bought a plan and at the account activation my account was already blocked due to unresolved payment issue. I then had to buy a new plan in order to use the service and now need a refund. How can actually best communicate this to Public ...
SMS status in My Account
What is the point of PM counting my SMS when they are unlimited? And, BTW, I did NOT do any 'international texting'.
Transferring Numbers and Cancelling Plans
Hi, I recently transferred my phone plan and number to Fido, but I’m not sure if my plan here is cancelled or if I will be billed or what’s going on. When I go on “My Account”, I don’t see any billing history but instead ads on why I should subscribe...
After Successfully Porting I Cannot Receive Calls or Text Messages.
After porting my phone number and activating an eSIM on my phone, I can send text messages or calls but nobody can call me or send me text messages.Several tickets have been sent but after several hours, nobody seems to be taking care of this technic...
Getting old public mobile phone number without account access
So I lost my phone which had a public mobile sim card and number. I can no longer access email associated with that account.Is there a way for me to be able to get my old phone number on my new esim card? What are my options
Not able to make call and getting 6UT1 message.
For last 3 days, I am not able to make any outgoing call, however I can receive a call. When I call any number I get message 6UT1. Restarted the phone, Changed the SIM slot, restart the network too, but nothing worked.
Public Mobile app not compatible with LG G4?
Hi allI am trying to complete the activation of my new service and I cannot download the Public Mobile app on my phone, Google Play telling me that it will not work on my device! Any idea on how I can solve this issue?Thanks a lot!
Points Contests
Hello everyone,I recall seeing, about a year ago, contests/jackpots whereby you could an iPhone or Samsung phone.But it seems for the past 6 months, there's been none of these contests.Any plan to re-instate them?many thanks and good dayRAUL
Resolved! No referral credit for either account
Hi, I used the referral code when signing up but neith the referrer or myself got the 10 dollar credit. Also the referrer is not getting the 1 point per month. How do we resolve this? Thanks!
Resolved! esim sign up
Hi, I signed up with Public an created my account using the esim option, but upon setup I receive the following error:"Phone is not ESIM compatible. You've currently purchased an ESIM along with your subscription. Unfortunately this phone is not ESIM...
Previous Carrier
Hello,I've switched from BellMTS to Public Mobile last month and I phoned BellMTS and my account there is still active. Have I skipped a step? Can you cancel my account there?Thank you,Angelika
Re: iPhone 7
I just purchased a public mobile account/package and SIM card. Currently with bell. Bell says my phone (iphone7) is unlocked but still can’t get public card to work. Can someone help ??
USA Add On
Can anyone clarify if the USA add-on for ‘talk and text’ allows a Canadian traveller to SMS text (send and receive) a Canadian phone while in the USA??? It says it offers USA talk/text but I need to confirm I can communicate with Canadians by sms whi...
Resolved! Ported number over a week ago. Cannot receive Calls or SMS
Hello,I ported out my number and switched to Public Mobile during the Black Friday deals. The transfer was successful. I can call out and send our text, but I cannot receive any incoming calls or SMS. I have data as well.On a physical SIM. When I cal...
Resolved! Koodo Prepaid Number Transfer
I don't know how to transfer my Koodo prepaid number to my new Public sim. I already activated the sim with a new "temporary" number, but not sure what to do now. @CS_Agent I put in a ticket already but I haven't received a reply
Resolved! Re: Missing points
@CS_Agent I'm missing loyalty points for November 1st.
