my account is temporarily suspended

[Abbas7]

my account is temporarily suspended

[softech]

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@Abbas7 wrote:

no I can't do nothing .

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@Abbas7 

please try what I suggested above. 

If that does not work, please engage support for further help:

           https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Abbas7]

no I can't do nothing .

[hairbag1]

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@Abbas7 wrote:

I already paid and I have $42 in my account right now and I  still get the message your account temporarily suspended!

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are you able to talk / text and use data (not wifi) right now ? Is your regular plan renewal scheduled for tonight ?

[Abbas7]

Dec,12

[softech]

@Abbas7 but you have no service at the moment?

Login My Account using Incognito mode again, if you see $42 sitting at Available Funds, you can still click  Pay Now and Resume Services button and the system would simply use the money from Available Funds to resume service.  Try

[Abbas7]

I already paid and I have $42 in my account right now and I  still get the message your account temporarily suspended!

[Abbas7]

I already paid and I have $42 in my account right now and I  still get the message your account temporarily suspended!

[softech]

@Abbas7 

likely due to missed payment

Just login My Account, click Pay Now and Resume Services and follow the prompt to make a payment

[hairbag1]

@Abbas7 

when is regular plan renewal ? If it's tonight and you have a valid credit card set to Autopay, all is well. Are the text and talk functioning right now ?