Transferring phone number

[Jim440]

I am part of a community group that has a cell phone through PM. The current owner of the account paid the last bill in January and suspended the account. Can I get the account ownership transferred to me? I am also a PM customer. The account is currently on a 90 day hold. 

[Jim440]

Hey, thanks for the help! I thought it would be complicated, turns out with your help it was straightforward.

I really appreciate this community!

[BKNS27]

@Jim440 

You need to talk to the current owner of the account and get them or you to make a manual payment with a CC or voucher to return service.

Then transfer the SIM card to your phone.

[Chalupa_Batman · Accepted solution]

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@Jim440 wrote:

I am part of a community group that has a cell phone through PM. The current owner of the account paid the last bill in January and suspended the account. Can I get the account ownership transferred to me? I am also a PM customer. The account is currently on a 90 day hold. 

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Hey @Jim440 

Just ask your friend to give you access to the account, the log in and password. Then, remove his credit card from the account and place yours there so payment picks up. Then go in this link and change the name and password

https://eversafe.id.telus.com/user/selfservemenu