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Account set up

Maggiee
Great Neighbour / Super Voisin

Good day, I am trying to activate my SIM card and set up my public mobile account. I have successfully logged into the app but when attempting to activate a card I ordered it prompts me to select an pay again for a plan which I have already paid for the first month when I ordered the SIM card.

2 REPLIES 2

Maggiee
Great Neighbour / Super Voisin

 

I have selected I already have a simcard aswell. I will submit a ticket now. Thank you ☺️

Handy1
Mayor / Maire

@Maggiee  That’s strange. You shouldn’t have to pay twice . Please submit ticket with support 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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