[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to receive the spirit of the season offer
I want to receive the gift of 2GB of data and 500 long distance minutes. Please help me.
Resolved! What happens at the end of a 90 day subscription?
i just subscribed to the $45/mo 60G data at the promo price of $40/mo with 90 day subscription.What happens at the end of 90 days?Does the subscription automatically renew for another 90 days?If it automatically renews, at what rate - $40/mo or $45/m...
Resolved! Selecting a specific number
Hi, I failed to renew my on-hold account after 90 days and public mobile closed my account. I am hoping to get that number back, as I had that number for years. how can I pick that specific number from my other public account? Thanks!
Resolved! how do i suspend my account
how do i suspend my account for a few months
Resolved! How do I add data to my Google watch with public mobile?
Need data on my lte Google watch please help
Resolved! More is merrier in December 2023 ??
Hello all,just wondering if someone has good news if this year will still be that every year Xmas gift ( ( free data & phone minutes ) from Public Mobile ??in the past years the campaign used to start in the first days of December.Cheers ..!
Resolved! How to activate physical sim on new phone if old phone has esim
I have a new phone and I'm having a hard time activating a physical sim card. My old phone is using esim.
My account
What is the process to enter new imei and replace phone as Old phone is LOST
Eversafe verification
I just activated my eSimcard and it is sending a code to my number for 2-step verification. However my phone number is currently in active as I cancelled my plan with previous carrier. So now I am subscribed with Public Mobile plan but cannot receive...
Call dropped a lot recently
I've been a PM customer for over a year with no previous call quality issues. However, for the past 2-3 weeks, I've experienced frequent call drops, including a critical business call yesterday that dropped every 5-10 minutes. Additionally, there wer...
Resolved! Phone number and service
Does anyone know if my mobile phone will work for internet, photos and apps if I get rid of my phone plan altogether? I plan to just use call and text apps. Inflation is increasing and I can't keep both internet and phone plan. Which brings me to enc...
Account Suspended - Can't login to update card
hi, my kids account needs a credit card update as acct has been suspended ....so we can't get the OTChow can I access account to update card and reenable service?
Forget email
Try to recover my another account email, the forget email function not working. No link sent to my cell phone.
eSIM will not activate
It’s compatible tried the support forum stepsstill will not activate How do I submit a ticket?
I can't received message aborad area
Hello.I'm out of the country right now.I'm staying abroad and trying to get an authentication text from my Canadian number, but it doesn't come.If you look at the picture below, the Unlimited international text is -2 left, and if you look at the text...
My Account is suspiciously messed up
Hi, around 5:30 pm CST, I noticed I can't send calls or messages. I logged in and noticed suspicious nonsense on my portal.1) My portal says I have put my services on hold, which I have not,2) The 10 dollar promo credit that should be applied to my D...
Resolved! I was trying to port in from rogers
Setup account with eSim but i am sending message to rogers and it keep getting failed,what is the solution? How to resend request again?
Phone is not connected to network
Just re-newed my plan after auto pay didn't go through, I upgraded the plan to a better version, and was working for about 4 hours after this, but now I cannot send texts or make calls. I've reset network settings, and tried restarting my phone, none...
Resolved! Unable to call Panago? (310-0001)
Recently tried calling Panago Pizza (310-0001) after porting back to PM after a number of years and was surprised I was unable to do so:Hi Public Mobile here. Sorry your call cannot be completed as dialed. Please check the number and try again.Luckil...
Porting Number from Company-owned business mobile account (Telus)
Hello!Our company is switching over to reimbursement for phone plans rather than corporate handling all the billing, payments, etc. So I've switched to PM, and I've told our IT folks that my line is ready to port. Do I just wait till they give me t...
2023 Boxing Week Promotion - Existing customer unable to subscribe
Hi,When I go to publicmobile.ca and find the deal, it asks me to login or sign up.I login and then I get:*Already have an active subscription*When i go to "Change Subscription", I do not see the promotion there ($34/month for 30GB @ 5G speed)How can ...
WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST. This may be due to a system error, please go back t
have PAID for Public Mobile, $43for t and 39.00 for a month of service, and yet, when I try to activate, I get this error, with no options as to how to troubleshoot.
Invaldi SIM
Hello All, I am trying to upgrade my plan but it says invalid SIM. I have been trying to resolve this for the last 4 months. When I try to submit a ticket it tell me agents are not available. I am still getting charged and paying my monthly payment...
Over charged
Hello , I pay for 2 lines every month 50$ , and last month I see other payment of 17$ to public mobile, why you charged me 17 $ extra? I didn't use any internet extra.The strange thing that I don't see this charge on public mobile account , I only se...
Resolved! add on data purchase
On November 17, I purchased 200MB of data. A few days ago, I saw that I had more than 50% left. Today, I could not find the add-on data in my account. It was less than 30 days. What can I do?
Canada wide long distance add-on
I had purchased over 5000 minutes for the above add-on. Still my long distance calls are not going through.
5G Network Poor Performance Showing Service but Public Mobile not providing Service.
Moved from Fido 4G Network to Public Mobile 5G Network and my service has gone down substantially. How did my service on 4G Network work whenever I needed, but on a 5G network, my phone will not get service and will show false reception service?For t...
US add on not working after changing phones
I changed my sim card from an unlocked android samsung galaxy to an unlocked iphone 12. I have a US Roaming add in that I purchased to use with the Samsung galaxy. However, when I changed the sim card from the samsung galaxy to the iphone 12, the US ...
