Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Forbidden A1

I'm trying to access the site and I get past the Eversafe login and get a Forbidden A1 message once it gets to the Public mobile site. I tried on Incognito, and the app, but the app says it's under Maintenance.

Resolved! Did not receive a sim card

Hello @CS_Agent I have ordered a new sim cars with Public on June 15 and payment went through. However, I still didn’t receive neither the card nor the notification about purchase/ shipment.Please follow up on this order. I need an update

Resolved! Buying a SIM Card.

Which Telus locations carry Public Mobile SIM Cards? Is it only Telus Corporate Stores, or would I also be able to find them at a 4L Communications Telus Dealer?Thanks in advance.

Resolved! Canada data add on roll over?

Hello all, does Canadian data add-on roll over?

Resolved! Forgot Login Information

I activate my sim 6 months ago and now unfortunately i forgot the email I used for my registration. I only have access to my number. Could you help me with login into my account?

Resolved! Change plan

hi- i want to change plan to a higher data, but can i also get back my original subscription after a month of trying a new plan? Thanks!

Can not loging and i can not recive income call

Hello everyone,I am public mobile customer and I paid my bill until july/24/2023 on june/24/2023, but after that my unlimited minute call plan does not working, then i purchased new sim card to active true on my account to solve my calling problem bu...

Resolved! How to get a replacement pre-programmed SIM

Hi there, my wife lost her SIM on vacation last week during a swap for a temporary Mexican SIM. There is no way to log into her Public Mobile account now, as the site requires a code that has been texted to her number... which of course is impossible...

Resolved! data

I have gone over on my data plan three times in the past few months. I've had the same plan for a few years now and I have no idea what I'm doing differently. I clicked on an article through the Chatbot but it didn't tell me much. Can someone please...

Resolved! Two accounts

Beyond frustrated..last month I couldn't login to my account to pay monthly payment . It wasn't recognizing my email or password ..thru many attempts I gave up and started a new account with a new sim card ..this month I tried logging In and now it's...

Not able to proceeded payment with voucher, ot able to contact customer service.

Hi, I'm not able to proceeded payment with voucher or contact customer agent either. Connection takes eternity, still proceededing, submit a ticket ends with error. Payment with a notice we are not able to process your request at this time. Please tr...

Resolved! Cant access full app

My wife is trying to set up her new card. Everfail keeps trying to send a code to a non-existing phone number, thus, she can not get full access to the app. Her new phone number is working, yet it does not want to send the code to the new working num...

Resolved! Unregistered number

I have a number on a new sim that I registered about a month ago but uses an email from a much older number that I no longer have and tech support has not been able to get this new number on my emailSo I basically now have a number with no account at...

Resolved! Activation

Hi I can not get code to get into my account as I lost the Sim card I gavexa new one to activate how do I do this

Mettre à jour le mode de paiement

How can I delete my Community account

This quetsion has been posted by the same person numerous times using multiple accounts.

Resolved! Bonus Data and Long-Distance Calls While Abroad?

Hello.I wonder if I need a US Roaming Plan and want to ask if I can use my “bonus” data while I’m abroad?Also, can I use my “bonus” International Long-Distance minutes to call from overseas to Canada?Thanks!

Resolved! Cannot access account + no service

Hi. There hasn’t been cellular service on my phone since this morning. When I try to log in the my account associated with my cell number, a verification code gets sent to my mobile number, but I cannot access it to check if there is anything causing...

Resolved! service not working

my husband forgot his email and can't login to his public account, he knows his phone number. can i get some help

Resolved! How can I move forward with failing eSIM activation?

Signing up for PM has been probably the most frustrating experience ever. Here is what happened and where am I at right now:1. Signed up, choose a plan, entered CC details, got immediately charged (well-done PM, you mastered this step), downloaded th...

Resolved! Cannot access 2nd account now

I have two mobile account numbers with Public Mobile. One is set up with my first email address, and the second mobile account is set up with a second email address. After being forced to set up my account with Eversafe, both of my email addresses ...

Resolved! Assistance Needed - "Our records show that your card has expired...losing service..."

Dear Public Mobile Support Team,I am writing to address a recurring problem with my Public Mobile account. Despite receiving frequent notifications stating that "...adjust your payment details..." and urging me to update my details to avoid service d...

Resolved! Phone calls not working

I just activated the account yesterday. And I've got some situation here. Phone calls doesn't work. The system said 7B1 and call customer service every time when I try to make call. Thank you

Resolved! Texts not working

Phone calls work but txt wont send or receive. Took sim out and tried different phone still did not work. Phone calls work

I have unlimited calling and text why i am getting a mesage when i try to call that i have utilised

I have unlimited calling and text but when i make a call it is not going thru getting a message that i have utilised all my minutes. Please help to resolve the issue. There is no number provided to call the support agent. Thanks!

Sim card not working in new flip phone

I am having trouble with my LG smartphone and I purchased a new flip phone from Wal-Mart online and the sim card doesn't work in it. Any ideas what the problem would be?

Resolved! Kid’s phone payment

My daughter has a plan under her dad’s name but now he stopped paying and now she can’t use her phone. She wants to keep the same phone number with the same sim. Is there any way I create an account for her even though the phone is registered with h...

Resolved! Trouble logging in

Hi, I am unable to login to my account. I have been trying for days and an error message of unauthorized access comes up. I really need to get access to my account.

Resolved! Missing Community reward

Based on my tracking of Bravos and Solutions I should receive $2 for June 2023 but I did get $0.Did anybody else experience missing Community rewards?

Resolved! The worst company EVER!!!

This is the worst phone company I have ever felt with! Not only did they raise my phone without notifying me, but now I was double charged $28 and I cant find anyone responsible! I am extremely frustrated and what makes it worse is that I cannot log ...

Community

Forum Posts