Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Morning, Merry Christmas! I signed my mother up for PM at least a month if not longer ago. I believe I took all steps necessary to use my referral code to get her some money back (as well as myself) just curious when we can expect to see that referr...
Hello!I recall a while back that there was a 5 pts for 250 MB US data roaming plan that I could purchase using points and was one of the main reasons I switched to Public mobile in the first place. Was I just imagining this, or did Public remove it? ...
Hello everyone I switched from an old 3g plan to the promo 4g plan . Will I have to do anything on my end to enable the faster speeds or is it automated ?Thanks Jesse
How I earn points form community section ?
I changed my plan during Black Friday, requesting to change on renewal date (yesterday). But on renewal date I was charged the old value and my account still shows the old plan. Why has my plan not been updated? What should I do?
I just got a text from PM: There is no 1/2 or anything informing that a card was declined.After I got the first message I manually topped up in self-serve because autopay didn't work for some reason and it said it was successful, but then I just got...
Hi, if Ialready ported to Koodo a week ago and cannot log in to my self-serve account at Public Mobile, how can I confirm my PM account is cancelled? The reason I am asking is because I can still receive calls on the phone that has my PM SIM card. Ba...
I went to pay my account by phone it said my balance owing was 12 and change so i said pay amount owing then it says owing is 27.55 i paid 20.00 which was more than what it said was owing then it says i owe 32 something. Cant get into my account says...
Nobody mention Quebec $50 for 50gb plan? It said new customer only. How can I convert my plan to it as old Quebec number customer?
Hello, I am missing a user under my referrals that i had in the past and they are still with public mobile. How do i go about restoring that ? Thank you
Hello, This might be unrealistic, but my Christmas flights to my family in the USA got cancelled as did the attempt at rebooking. I had already paid for the add-on before the flight was cancelled. Any DP's of PM being gracious enough to refund an unu...
Merry Christmas! Deactivated plan after losing phone. Now have new SIM in an old phone. Plan is reactivated. Despite following all instructions, will not accept new SIM#. Save button highlights to allow save, but clicking save just clears new SIM # ...
There is a $20 US roaming add-on with talk, text and 250mb data. The website doesn't say if the talk and text is unlimited or what the limits are if there any. Can anybody answer this?
1. how do I contact human customer service? is there any email customer service 2. why I can't receive messages from others or app verification, I purchased the 15-dollar plan.
Hi,I was going to change my plan. Will I lose my loyalty rewards, reward for auto pay, etc?Thanks
I am traveling to the US for more than 10 days. How can I purchase multiple US talk addons. Thanks
i have not got my holiday text to get my data bonus YES2GARY
I’m trying to submit a ticket for a problem but it’s not working. Getting a 404 error. How can I submit a ticket?
I had a US add-on booked last night for my US trip today. However, my flight was cancelled this morning. My trip will be terminated and I won't go US this time, what about the US add-on I booked? can it be kept to the next time when I enter US?
I need to make a payment but i can not log in to my account or get thru on the 611 number please some one help me
Doesn't accept my new password... Looks like it doen't recognize my email...
I need to create a ticket and get into contact with a worker ASAP someone please help me
My husband needs to be able to sign in so he can top up his account and now his phone is not working so I can't verify access code on his phone. Any help?!?!
how i can register and for self service to change my plan
We have the public mobile 3G 1GB data plan. We are now in an area that previously did not have cell service but has recently had a new cell tower installed. The iPhone is showing 4 cell bars with LTE service. I can send and receive text messages bu...
I recently switched to public mobile from BellMTS. Since switching over I have not been able to receive text messages from people that are with a certain provider. Everything else has been working great except that. It looks like my number didn't tra...
Need SIM card PUK code
Dear: Please be informed that currently, I am using your service having mobile no# xxx-xxx-xxxx. Recently I changed by Bank card and so I can't provide the monthly bill. As a result, my connection has been suspended. Now, I want to activate my mobile...
I need to contact a moderator
How do I get the free Holiday give away
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