US add-on booked

[jiexu168]

I had a US add-on booked last night for my US trip today. However, my flight was cancelled this morning. My trip will be terminated and I won't go US this time, what about the US add-on I booked? can it be kept to the next time when I enter US?

[jiexu168]

Okay, thank for the quick reply

[Yummy · Accepted solution]

You will have to contact agent for refund since you will not be able to use US add-on. Present your case to agent and I am sure they will help you out particularly if you leave money on account and not asking for credit card refund.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[Hollister]

@jiexu168 

Your add on will expire. Contact an agent and ask if they can credit your account.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.