Community

Circle calling option

HEYYY, I was wondering if there is a circle call option in Public Mobile? This feature which allows unlimited local calling between users of a same provider. For example, if there are 3 users using public mobile, they can have unlimited calls from on...

Probs transferring # and now no service with PM or old carrier

I entered my previous carrier acct # via copy/paste when trying to transfer to my old phone# but got msg below and using old sim card.  Thought I had entered alternate # but only noticed quite a while later it was not recorded in my Profile.  I updat...

upgrade plan od reward program

 I am on the old $15 reward program if I upgrade to $25 plan do I still get the old reward programs?

Emails

Does anyone else have a hard time reading public mobile emails? They are sent with a navy background and the text is written in a light brown. The colours seem to blend together and it is very hard for me to read. Is this just a me problem? 

Unable to complete activation

Hi,I've been trying to activate a new account.  In the app when I enter the IMEI and try to continue it pops up the following:    Invalid IMEI / Account NumberThe IMEI or Account number doesn't match the phone number you entered....I've triple checke...

Resubmit porting request

Can you please resubmit my porting request of FIDO no xxxxxxxxxxx again as it’s expired 

Payment

Can't make a payment. it doesn't go true. i've try different ways but there seams to be a problem. josebouthillette@gmail.com

Logout

Has anyone found where to logout of their account? Thanks

payment failed

keep getting payment failed notice when trying to pay for sub

Upgrade

I paid my monthly subscription this morning, but would now like to upgrade to 4G speed.How do I do that without having to make another payment?

No calls or texts

New to public mobile, cannot send texts and cannot receive calls?

questions about receiving verification codes

Stolen Phone, Cannot Sign in to my Public Mobile Account

Hi, I'm a Public Mobile customer with an active account and number.Unfortunately, my phone was stolen. I'm trying to activate a new SIM card, but I can't log into my own account, because it's asking me to verify the code that's been sent to my stolen...

questions

Service not letting me text

I just checked as requested and my payment is up to date,next payment due on August 25 th,so why no service ?????

Sending code to unknown number

hi there, i won't be able to get full access into my account due to when it get to confirm identity,they are sending code to unknown number.

Switching existing Public Mobile sim from one phone to another phone

I have a new phone and want to switch the PM sim that is in my old phone to my new phone and am having difficulties with this. The new phone registered the sim was in it and displayed Public Mobile as the carrier but calls and texts aren't allowed. T...

@CS_Agents

My friend @Erick66 told me to send you a message 

My account

I have cancelled my account due to poor service on my 2 phones.I want my money refunded

Phone number and Text Number not matching

I have just onboarded with Public Mobile and have managed to port over my old Telus number but my Texts are showing up with the temporary number I was assigned. This is causing a lot of confusion to my contacts. How do I match my text number to my ce...

New account

I am unable to finalize payment with Visa debit, there are sufficient funds but it is giving me an error code. 

Change simcard

Hello I lost my phone and I want to change simcard 

Messaging, calling, data not sending or recieving

Hello, Just this morning I noticed that I could not send text or receive texts to and from my friends. When I opened up the messaging app it says "currently unavailable to send your message..."I have tried restarting my phone, reseating my sim card, ...