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Someone else recieves messages with my number

I just activated my SIM card and chose a phone number. Calls and text messages go through fine however anyone using and iPhone sends the iMessage to someone else. How is this possible? Any idea how to fix?

kcurrie7 by Great Neighbour / Super Voisin
  • 542 Views
  • 6 replies
  • 0 Bravos

Refund

My name is , I just transferred from public mobile to koodo today, I ported my phone number from public to koodo which was . I still had $154 in my public mobile account that I would like refunded. Post edited by stone chucker to remove personal info...

Rob54 by Great Neighbour / Super Voisin
  • 408 Views
  • 6 replies
  • 0 Bravos

New Phone Number

I tried to change my phone number on Self-Serve by choosing a new number, it said it was successful and the number has changed on my account, but when I put the SIM in my phone none of my calls will go through. Why is this happening? Is there a delay...

Resolved! not registered to network

fone was working one minute now it dont..cant text nor call...says im not registered to a network...i been with public from begining...pay as you go startedat25$ now 35$ np...i like to take old sim card and put in new and exact style fone as the old ...

ebony1402 by Great Neighbour / Super Voisin
  • 921 Views
  • 4 replies
  • 0 Bravos

Resolved! Need help

My husband is having problems public mobile plan it doesn’t want to accept is credit card someone can help

Gloriagarcia by Good Citizen / Bon Citoyen
  • 564 Views
  • 19 replies
  • 0 Bravos

having trouble

i sat up public mobile and once i checked my account i noticed that 2 payments came out and wasn't to pleased to see that and i noticed that there is no minutes and data on my phone

amypollard by Great Neighbour / Super Voisin
  • 323 Views
  • 5 replies
  • 0 Bravos

Resolved! Refund

to activate my plan, I paid twice yesterday, how can I get refund?

fsadafi by Great Neighbour / Super Voisin
  • 514 Views
  • 4 replies
  • 0 Bravos

My Rewards Just Vanished

Hi I was paying my bill this morning, I started out with an account balance of 8 dollars as per my rewards, refreshed the page and that ammount vanished and was not credited at al this month...... How do I get this fixed and get refunded the eight do...

lyonsc by Great Neighbour / Super Voisin
  • 691 Views
  • 6 replies
  • 0 Bravos

Resolved! US Phone Add-On Charged but Not Working

I'm working in the US and added my first Talk/Text/250mb roaming add-on on June 17th. I ran out of data before 10-days was over, so I added the 500mb add-on June 24th. This all worked. But when I bought a new talk-text/250mb on June 27th, it does not...

drohn by Great Neighbour / Super Voisin
  • 507 Views
  • 3 replies
  • 0 Bravos

Service

pourquoi le modérateur ne répond pas ca fait 3 jours que mon service est bloqué

Nesta by Great Neighbour / Super Voisin
  • 280 Views
  • 1 replies
  • 0 Bravos

New activation no services

I purchased a sim card and 22$ voucher ,activated my sim on a 10$ plan on the day of June 26. It is now the night of June 27 and the public mobile website is showing a message stating my account has been suspended due to insufficient funds and there ...

Resolved! Simple question!

For the rewards for answering questions, do you only get points for a good answer? I don't quite understand. THANKS!

Cussen by Good Citizen / Bon Citoyen
  • 823 Views
  • 6 replies
  • 1 Bravos

Resolved! overcharged 2.56 every month

I started my plan in August, $40 a month. In December I started to auto pay and now since then every month have been charged 42.56. It's not the biggest deal but I would at least like to know why and why I haven't had any autopay rewards applied? Tha...

marissafaber by Great Neighbour / Super Voisin
  • 862 Views
  • 6 replies
  • 0 Bravos

Resolved! Refer a friend one time $10 credit

When i signed up for public mobile, I entered a friend's phone number. That means I am suppose to get one time $10 credit. when will the one time $10 credit be applied on my account exactly?

Praful by Good Citizen / Bon Citoyen
  • 692 Views
  • 6 replies
  • 0 Bravos

Resolved! lost my public sim

Hello,Unfortunately, I lost my public mobile sim card and I'm not able to Sign up to Self Server cause I can't receive a text msg because of that ask a sales person and he told me I have to buy a new sim card and divert my previous number to the new ...

Sanaz by Great Neighbour / Super Voisin
  • 513 Views
  • 7 replies
  • 0 Bravos

Payment problem

hi, I have 15$ available fund now, but I can not use my account! what should I do know?

sahar by Great Neighbour / Super Voisin
  • 282 Views
  • 4 replies
  • 0 Bravos

Resolved! Failed port

I went to Walmart and signed up for public mobile and bought a SIM card yesterday. I got a temporary number (with the plan to port TELUS prepaid number in once I confirmed my account worked). Everything seemed to be up and running with my temporary n...

Resolved! Build Your Own Plan options upon activation are not consistent with website

I chose PM and bought a non-refundable SIM card based on the pricing for a Build Your Own Plan that was (and still is) available on the general website: $35 for 30-day Plan, Canada/US Talk, International Text, 500 MB 4G Data. Unfortunately, when I we...

Public Mobile BYOP general site--Screen Shot 2019-06-27 at 11.21.43 AM.png Public Mobile BYOP on account--Screen Shot 2019-06-27 at 6.43.05 PM.png
cchansan by Great Neighbour / Super Voisin
  • 870 Views
  • 7 replies
  • 0 Bravos

"Generic Error" upon activation

Hello, I picked my phone number, tried to activate my account via $40 voucher, clicked over to next screen and got a "generic error". Advised to logout out, I did and now my SIM card number is invalid. My attempt at accessing my account with my email...

REF by Great Neighbour / Super Voisin
  • 624 Views
  • 9 replies
  • 0 Bravos

Is service working?

Activated service yesterday, and ported my old number to it. . Today cellular service stopped working on my phone. Can't use my phone now. This is not good as I have had my number for over 10 years now, and 24 hours on Public network I have no servic...

240Chris by Good Citizen / Bon Citoyen
  • 353 Views
  • 4 replies
  • 0 Bravos

Resolved! Incoming Call - Name Display Question

Hello,I'm new to Public Mobile and I was wondering if it's normal that incoming calls that display a name don't show the phone number.By the way I have no entries in my contact list, so that wouldn't effect what shows up when receiving a call.I would...

SA777 by Great Neighbour / Super Voisin
  • 2939 Views
  • 13 replies
  • 0 Bravos

Resolved! No data service

I am new to this provider and tried to use my data yesterday. For some reason I have no connection. I am able to call and text, I just don't have data service. I confirmed that my data is 500MB monthly. I am hoping I could get some help here with thi...

April1974 by Good Citizen / Bon Citoyen
  • 809 Views
  • 10 replies
  • 0 Bravos

Resolved! Promotion

Is there any promotion for this Canada Day long weekend? 

bk1 by Great Neighbour / Super Voisin
  • 543 Views
  • 5 replies
  • 0 Bravos

Resolved! Only one account?

Hi, I am sorry that if my question does not fit here.I found that the user ID is my email address, is it possible to have more than one mobile phone?The user ID of the other carrier is the phone number, so that a person can have more than one mobile ...

proza by Good Citizen / Bon Citoyen
  • 418 Views
  • 4 replies
  • 0 Bravos

Resolved! Voicemail setup

Hi, I just transferred to Public Mobile. I would like to set up my voicemail. I dial my cell number from my landline, at the greeting, I press *, however, it asks me to enter the password???Any suggestion?Thanks!

proza by Good Citizen / Bon Citoyen
  • 1251 Views
  • 5 replies
  • 0 Bravos

My account has been suspended

I have topped up my funds last night ($40) and for some reason it still suspended my account. I thought it wasn't topped up so I paid another $40. Now having paid double, the page is saying "Ignore this message if you have enough funds" Which I do......

tsangsami by Great Neighbour / Super Voisin
  • 840 Views
  • 12 replies
  • 0 Bravos