My husband can no longer access the email that I have on my public mobile account.

[erinkaymusic]

My husband needs to be able to sign in so he can top up his account and now his phone is not working so I can't verify access code on his phone. Any help?!?!

[BKNS27 · Accepted solution]

@erinkaymusic 

Your husband can purchase a voucher from these locations and dial 611 to enter the voucher number to activate his account:

 
Or purchase an electronic voucher for recharge.ca.

Then login and have the 2FA code sent by text.

Contact a CS_Agent to have your husband’s email changed.

[softech]

@erinkaymusic you can ask PM support to update the email address used for My Account login.  yes, only PM support can help with that

Please open ticket via Chatbot:

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there