Get Support

[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! PS App does not accept my email address, able to log on computer

Help

Ticket

Call waiting

Hello, I lost my call waiting. Can you help

data

my plan is 20gb and i used it all accidentally. i used points for extra 3gb data and its not working since a week ago.im stuck at 2,4 gb left and cant use any more of it.

Other

I switched to Fido but public Mobil still charge on my card

Account charges

Hi, I moved to a new carrier on Jan 23. But charged on my card on January 24th for next bill .hon to contact and how to reverse the charges. thanks

Resolved! Trouble with transfer

Hello. I’m having trouble transferring my number from eastlink to public mobile. i’ve paid for my service with public mobile, and my phone calling and data is working, however my texts aren’t. i don’t have an active plan with eastlink anymore so i ca...

Absolutely Terrible Customer Service

I have an issue with my payments and have searched for answers on Public's horribly designed website. I could not find any information related to my query. I then used the chat hoping that they have at least 1 real human answering chat questions. No ...

Looking to change phone providers from FIDO to Public Mobile

I am looking to obtain information on how and what I would need to do to change providers. Website not user friendly to speak with an agent directly. I have heard good things and I am considering transferring phone providers but need as much as inf...

CS not responding to new subscriber I am helping

I also requested CS contact the new subscriber, instead CS CHANGED my login email to the new subscriber's email. WTAF!do better

Help! My phone number has changed!

My phone number switched to a different number?? Not sure what's going on??

APN change or fishing attempt??

Got an email today saying I have to change my APN settings. Is this true or is it a fishing attempt or other hacking attempt? Email design, writing style and tone was convincing.

Resolved! Rewards

if I’m accumulating rewards can I transfer my rewards to my daughters account? @CS_Agent

Confirmation that CS_Agent is Public Mobile Support

Hello,In this day and age of fishing attacks, I wanted to confirm that the user account CS_Agent is able to help me with my account issues - I see a lot of posts asking to message CS_Agent and when I did, it asked me for some personal information tha...

Switch Payment to credit card?

I've just gotten my first credit card, and I'm wondering whether I should switch my payment over to my credit card from my debit card? I was told to check that my phone bill doesn't come through as a "cash advance" vs a "regular purchase". Does anyon...

Resolved! can’t access account

I can’t access my account. It locks me out repeatedly. I am trying to get into my account to see if I turned off automatic renewal. I have a phone number and a sim card number if someone can help me.

Data Usage shows calls only

Resolved! Throttled Speeds ”Excessive Use”

TL; DR When going over my plan and using throttled data, will I get charged on my next bill even though it’s “unlimited”. I realize I could be kicked off Public Mobile after “Excessive Use” as per the terms of service where it says because I would b...

Resolved! Grandfathered Plans

I recently switched to 60gb plan for $45 @5G Speeds and was wondering if PM or Telus could take that away sometime. Unless I don’t adhere to the terms of services than I should be good right? Used to be on smaller plans. I can’t believe the price! My...

When do referrals show up

When do my credits for referrals show up and where do they show up?

overcharged

i got charged twice last time i did an add oni want to do another add on now but don't want to get charged twice again

Resolved! Sim card has not arrived in 3 weeks

Good day, I purchased a sim card online that was supposed to delivered to my address via mail. It has been 3 weeks now (and more than the suggested 5-10 business days for waiting) since the transaction date of when I placed a purchase for the sim car...

new debt card

I have a new debt card. My old one expired. I have tried to reset. but the program does not except the new numbers.What do I do? my phone is now suspended.Thank you

Plans

I am $34 per month 40gb 5gThere is $40 per month 60gb 5g$40 plan $2 off per month points valueMaybe stupid, but is month 1 $38 month 2 $36 Month 3 $34 and so on........ Decreasing $2 per 30 days?Thank you ALL in advanceBrian

Phones don't connect

2 phones on same plan cannot phone each other. Please help

Over paid

Hello, I just signed up with you guys January 21st. I paid for the SIM card also, so the total was $35. The $35 came off of my credit card yesterday the 23rd. Now it is saying my subscription is on hold or whatever until they get payment again. So pr...

Community

Forum Posts