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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can I "pause" my PM subscription?

I am going to Europe in September/October. I want to sign up with Telus while I am there. Can I pause my PM subscription during that time? Thank you.

Problem with buying a plan

Hi,I've been trying to buy a plan with you guys and they keep telling me there's a payment error with my credit card. My credit card is fine, I even checked my account and everything. The information is also correct I triple checked. I was wondering ...

Assistance Required for SIM Card Activation

Hello,I recently purchased a SIM card and am experiencing difficulties during the registration process. Upon logging in, I'm prompted with the "resume activation" option. However, when I follow through, it redirects me to re-enter my credentials, onl...

Submit Ticket without logging in

My account is not fully activated so I cannot login need to submit a ticket.I set up an account and found out the esim would not work. I purchased a physical sim which I would like to add to the account.I have already been charged for a month.NEED to...

Hi

I was wondering why i cant make amy calls or text?

Resolved! Changing my plan to 90 days plan

How can I change my $25 30 days plan to a 90 days plan? Is there any benefit doing this? Are my discounts going to stay as well?

Activation support

Hello. Seems like I'm stuck in the app sign-in loop. I've submitted two tickets and no response thus far. My issue: I signed up, paid with no issue. Have a physical sim card that was verified a good number. I scanned the QR code and installed the app...

free sim/is it real or scam?

i just received a link for a free sim from a person in b.c. they claim to send you a referral code and activation code. they say once you activate with their referral code they will mail it to me. is this real? also this is a craigslist ad i was sent...

An autopay error

I stopped using Public mobile since April' 23 and lost my Public mobile phone card later. But the autopay program is working and it continuosly takes money from my banc account. How can I stop this? And is there any way to get my money taken by autop...

ESIM activation failed and phone not working anymore

@CS_AgentI bought a eSIM and it failed to activate. Now I am not able to use my phone. It shows no service with my old sim. Please advise how to fix.

Resolved! Public Flip Phones.

I recently ordered a budget and easy to use flip phone on Amazon for an elderly lady who just needed it for emergencies and incoming calls however it wasn't compatible with Public Mobile since it was 2G and I had to send it back and order an Artphone...

Can't "resume activation", can't log in

Trying to get a SIM card and plan for my son. Can't log in to his account. It accepts his email/password then prompts for "resume activation", which just redirects back to a login screen. I re-enter the exact same email/password and it rejects it. I ...

Phone lost/stolen, no access to email

My son lost his phone, so I cannot login to cancel the sim card (sms verification) and we also have no access to email. What can we do in this case? Please advice.

Resolved! Immediate transfer back to Public Mobile, can I get my credits/payments back?

I ported from virgin plus to public mobile about two days because it had a better plan ($39/20gb). Today virgin plus called me with winback offer so I transferred back. Just realized that public mobile was prepaid. Would it be possible to transfer ba...

Resolved! Public phone number not recognized at login

My son is trying to login to his account and his phone number isn't recognized as a registered public mobile number at the login page so we can't reset the password using it. We don't have access to the email linked to the account but have the phone,...

Ported wrong number

I set up an esim with public today and ported a number but I accidentally put in my number wrong (smh) I can’t even log into my public account because it keeps sending a confirmation code to the wrong number. How can I cancel the port and start over...

Service

Has anyone ever had an issue where you have an add-on for minutes either to the US or International and you cannot make calls. I have been chatting pretty much daily with customer service as I have 843 minute of US calling on my account and 943 minu...

Resume Activation broken?

Signed up for PM, got my sim card in the mail, login and click Resume Activation and a new window pops up asking me to login again, which then it won't accept my password (even though the same login/password works initially). This doesn't seem like ...

Transfer E-Sim to Sim Card

How do you transfer your subscription from an e-sim to sim card.

Resolved! Esim installation error - contact support

Switched to public and so far regretting the decision. It seemed easy right away and even told a couple people they should join.Then my phone got an error message indicating “unable to install E-sim. Contact support”.Well it seems the virtual support...

Can’t get support

Seems impossible to get a hold of a person. I raised a ticket earlier today and still no response. Have no idea how to check on it either. How do I get an actual person to respond to me so I can have a conversation and get my problems resolved. Thoro...

locations to buy sim

can you buy these sims at gas stations or only online?

Resolved! No SIM card sent , but paid for it.

Hi, I need instructions here to start a 2nd phone account at Pub.Mob.- since I'm looking for instructions on where my SIM card is, or if it's an eSIM card- I need info for correct activation instructions for a 2nd phone.Basically a real person can s...

Did a wrong payment

Hi instead of paying $16.50, by accidentally I paid $165.00. How can I get the money back in my bank account. Please

unable to activate esim

trying to activate esim and get message unable to activate esim

Resolved! Getting message telling me I used 75% of my date at the start of my cycle.

My plan was renewd yesterday. I just got a message saying I have used 75% of my data. WI checked my usage and on the left I see I used 175 mg/1 gig but on the right my add on were telling me I add 263 mg left on my 1 gig for 1/30 days. Also, my add-o...

suspended service

My preauthorized payment was taken from my credit card in July. I was wondering why I don't have my telephone servicve

Resolved! Subscription issues

Hi, I’m wondering if my current subscription can be kept and the new one that is supposed to renew can be canceled. It was accepted by accident and I’m also unable to submit a ticket. Can someone please help?

I have paid for my subscription but it's asking for it again

I have paid for my subscription and my simcard last week. Now I have it and I'm trying to set it up but it's asking me to pay again. What do I do ?

Resolved! Can paused Subscription still be able to port out number?

I am planning to move my number out of PM but I don't want the renew charge to occur before I can port the number.If I toggle off subscription (pause the renew subscription) can I still be able to move/port my number?

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